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研究生: 吳家毓
Chia-Yu Wu
論文名稱: 消費者的不信任傾向與品牌仇恨對公益行銷的影響
The Effect of Distrust Attitude and Brand Hate on Cause-Related Marketing
指導教授: 欒斌
Pin Luarn
口試委員: 陳正綱
林鴻文
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 73
中文關鍵詞: 善因行銷公益行銷品牌仇恨不信任傾向公益行銷對消費者的道德決策消費者購買意願
外文關鍵詞: Caused-Related Marketing, Brand Hate, Trust and Distrust, Moral Judgement of Consumer toward Caused-Related Marketing, Purchase Intention of Consumer
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  • 企業社會責任在商業學術上已經被視為重要的議題。除了以營利為主要目的外,慢慢朝向實踐對員工、消費者或社會上的企業社會責任。而公益行銷的策略則是企業最常用來實現企業社會責任的方法之一,,不僅實現公益上的目的,也建立了良好的品牌形象。
    在過去大部分的研究中,證實了公益行銷確實能夠提升消費者購買意願和品牌形象,然而甚少探討消費者的主觀意識對特定企業推廣公益行銷時的態度,尤其是既有負面品牌形象的企業,是否會對公益行銷的效果產生影響。
    本研究問卷採實驗法,以網路問卷的方式進行,回收了220份的有效問卷。使用了敘述性統計、信效度分析、K-S樣本常態檢定及Pearson積差相關分析探討消費者的不信任傾向和品牌仇恨對公益行銷的影響。經研究結果發現,台灣民眾並不因不信任傾向與品牌仇恨,對公益行銷產生影響。


    CSR (Corporate Social Responsibility) is an important topic nowadays in business academic area. In addition to maximizing profit, more and more companies make efforts to build good relationship with their employees, customers and the community. Cause-Related Marketing is one of the most commonly used methods to take social responsibility, which not only achieves the purpose for the benefit of society but establishes a good brand image.
    Despite the fact that lots researchers found Caused-Related Marketing is helpful to improve the Purchase Intention of Consumer and Brand Image, few researches discussed about the consumer attitude toward the specific companies with negative Brand Image whether it will have an effect on.
    Questionnaires are distributed online; the total effective collections are 220. To understand the effect of Distrust Attitude and Brand Hate on Cause-Related Marketing, the study uses descriptive statistical analysis, reliability analysis, validity analysis, K-S normality test and Pearson’s Correlation Coefficient to analyze the sample data. The result shows that Distrust and Brand Hate make little effects on Caused-Related Marketing to Taiwanese consumers.

    中文摘要 I Abstract II 誌謝 III 目錄 IV 表目錄 VI 第壹章 緒論 1 第一節 研究背景和動機 1 第二節 研究目的 3 第三節 研究流程 4 第貳章 文獻探討 5 第一節 企業社會責任與公益行銷 5 第二節 公益行銷的道德決策 8 第三節 不信任模型 9 第四節 品牌仇恨 12 第五節 購買意願 13 第參章 研究方法 14 第一節 研究架構 14 第二節 研究變項及假說 15 第三節 研究設計 17 第四節 前測試 24 第肆章 研究結果分析 30 第一節 敘述性統計分析 30 第二節 信效度分析 33 第三節 常態假設檢定 40 第四節 假說檢定 41 第伍章 研究結論與建議 46 第一節 研究結論 46 第二節 管理上的意涵 48 第三節 研究限制 49 第四節 研究建議 49 附錄一 參考文獻 50 附錄二 研究問卷 57

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