簡易檢索 / 詳目顯示

研究生: 許義昌
Yi-Chang Hsu
論文名稱: 知識管理之應用--營建產業個案研究
Application of Knowledge Management-The Case Studies in Construction Industry
指導教授: 陳正綱
Cheng-Kang Chen
口試委員: 葉瑞徽
Ruey-Huei Yeh
吳宗成
Tzong-Chen Wu
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2005
畢業學年度: 94
語文別: 中文
論文頁數: 135
中文關鍵詞: 知識管理
外文關鍵詞: knowledge management
相關次數: 點閱:204下載:7
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

近年來,知識管理風潮逐漸地在提昇,知識管理可提昇企業競爭力,達成企業改造的目標。反觀傳統營建業的體制,其專案目標不外乎成本、品質、速度與安全四大項。由營建施工過程的特性來看,我們可以知道其參與的人員眾多,工作介面也相當的繁雜,以致在人與資訊流通的協調管理相當困難。利用資訊科技加上實現知識管理,使既有的知識產生作用,對於加速提升營建技術水準,以及國人對營建工程常識的汲取,將有一定之助益。所以營建業引進知識管理的概念進行知識的整合已是必然的趨勢了。營建產業為什麼要導入知識管理的概念?我們認為有以下幾點理由:
一、減少專業人員之流動率,預防知識斷層現象
許多營建業都為縮減規模而付出慘痛的代價,因為低落的員工忠誠度已不再是公司穩定的力量。當專業人才離去時,如何讓專業技術與經驗知識得以留存,如何讓新進員工迅速進入狀況,是營建業當前要正視之問題。
二、提高作業效
在資訊時代,完全以人工作業的決策工作,在速度與效能及準確度上,似乎在目前經濟社會中已跟不上腳步了。能將企業內部經驗經由知識系統的建立,進行知識資產的整合、電子化與標準化,將提高知識的可用性,不管在資料萃取、編輯、儲存、擷取、交換、傳播、回饋、評量、搜尋或再利用等方面,均能達到降低成本且提高效率的目的,無非是讓企業在競爭的環境中增加優勢。
三、易於與業務夥伴合作,促進產業整合
營建業的體系必須簡化與建築設計業者、專業營造商、工程顧問、供應商及其他業務夥伴的協同方式,才能充份有效率的整合這些外部的能力。而知識是組織中最重要的資產,知識的累積與分享是促進企業成長的重要因素。
環境在變組織也必須跟著調整。營建業必須轉型,才能在此數位經濟的潮流中出奇致勝。基於以上理由,營建知識管理之推展實為時勢所趨,勢必成為日後營建產業的走向。融合現有的營建管理經驗及人才,迅速調整公司體制,如此方能在營建工程自由化及國際化的環境中立於不敗之地。


Recently, knowledge management is gradually getting popular and recognized as an important tool to improve the industrial competitiveness and to achieve the goal in enterprise reengineering. In retrospect, cost, quality, effectiveness and safety are still the four main areas of concern in the construction industry. Due to multiple levels of workers and the different types of construction stages involved in the construction industry, it has complicated the integral management between the mass information and the people. The integration of information technology and the knowledge management will expedite the level of the construction techniques by effectively using the information available and will facilitate workers in obtaining the useful knowledge to apply to their current works. The introduction of knowledge management concepts as a way to integrate the mass information to the field has been an irresistible trend in the construction enterprise.
The following are three main reasons to explain why we need to introduce the concepts of knowledge management to the construction industry:
1.To reduce the turn over of the professional staff and to prevent the knowledge gaps. A lot of the construction companies paid a huge prize due to the huge turn over of employees. The loyalty is no longer existed as a stabilization anchor to the company. The lack of proper training and technical transfer has rendered a huge gap when experienced staff left the company. The improvement of transferring experienced techniques to the new employees would be the most serious topics to the companies in the industry.

2.To improve the managerial effectiveness
In this mass information era, it is almost impossible to catch up with the new pace of the current economical society completely just rely on the skills and experiences from each individual staff in terms of making critical decisions for the entire company or industry speedily, effectively and accurately. We have to establish a standardized knowledge system by organizing the skills and experiences collaboratively and make them electronically available. By increasing the usability of the knowledge during information collection, data compiling, storage, retrieving, exchanging, communicating, user’s feedback, evaluating, searching and reutilization, we can lower the cost and improve the effectiveness and thus strengthen the competitiveness in the industry.

3.To smooth integration among business partners and the industry
In order to effectively integrate partners involved with the industry, it is desirable to simplify the collaboration between construction industry and the related partners such as construction designers, professional construction builders, engineering consultants, suppliers and others. Among the important assets, accumulating and sharing related knowledge is the key factor in improving the growth in the industry.

The infrastructure of the society is gradually adjusting to the evolving world of technology, same as the construction industry it needs transformation. To cope with the digital environment and survive and stand up to the trend, transform the industry is unavoidable. Based on the above stated reasons, there is an inevitable urge to implement the knowledge management in the construction industry. By merging the current collaborative experiences and the professional skills in the industry, readjusting the structure inside the industry, our construction force therefore can strive and stand tall in the freer and more internationalized construction engineering area and keep abreast with the world globalization and create a win-win situation.

中文摘要 I 英文摘要 II 誌 謝 IV 圖 目 錄 VII 表 目 錄 IX 第1章 緒論 1 1.1研究背景 1 1.2研究動機 2 1.3研究目的與方法 2 1.4研究流程 3 1.5章節架構 3 第2章 文獻探討 4 2.1知識的探討 4 2.1.1知識的定義與意涵 4 2.1.2知識的分類 8 2.1.3知識的活動 9 2.2知識管理 13 2.2.1知識管理的定義 13 2.2.2知識管理的目的 14 2.2.3知識管理的類型 17 2.2.4知識管理的流程 20 2.2.5知識管理的程序 24 2.2.6知識管理的架構 27 2.2.7知識管理的評量 30 2.3營建電子化現況 38 2.3.1營建業的營運現況 38 2.3.2營建電子化的策略 39 2.3.3營建電子化的效益 40 2.3.4營建業知識管理趨勢 42 第3章 研究設計 44 3.1研究方法 44 3.2研究步驟 44 3.3研究對象 44 第4章 產業導入知識管理 46 4.1知識管理導入的規劃 46 4.2知識管理導入的準備 49 4.2.1知識分享意識的深植 49 4.2.2知識管理的應用工具 54 4.2.3知識分享平台的建構 60 4.3產業導入知識管理的程序與事項 62 4.4推動知識管理的障礙與因應 67 4.5營建業推動知識管理的展望 70 第5章 個案研究與分析 77 5.1個案選擇及分析構面 77 5.2 A建築師事務所 78 5.2.1公司簡介 78 5.2.2公司服務內容 79 5.2.3推動知識管理的動機 79 5.2.4推動知識管理之現況 84 5.2.5資訊系統架構 86 5.2.6成功關鍵因素 87 5.3 B工程顧問公司 89 5.3.1公司背景 89 5.3.2公司服務內容 90 5.3.3推動知識管理的動機 90 5.3.4推動知識管理之現況 93 5.3.5資訊系統架構 96 5.3.6成功關鍵因素 98 5.4 C建設開發公司 99 5.4.1公司背景 99 5.4.2公司服務內容 100 5.4.3推動知識管理的動機 101 5.4.4推動知識管理之現況 103 5.4.5資訊系統架構 107 5.4.6成功關鍵因素 109 5.5個案分析 110 5.6導入知識管理之注意事項 119 5.7推動知識管理之成功關鍵 121 5.8導入知識管理之ㄧ般模式 123 第6章 結論與建議 129 6.1結論 129 6.2研究貢獻 130 6.3後續研究 131 參考文獻 132 作者簡介 136 授 權 書 137

中文文獻
[1] 卜小蝶(2000),台灣網路使用者檢索行為探析。大學圖書館,4(2)。
[2] 尤克強(2001),知識管理與創新。台北:天下遠見出版股份有限公司。
[3] 方世杰(2003),知識取得模式與管理。2003 年8 月29 日,取自http://www.cme.org.tw/know/paper/paper8.html
[4] 王如哲(2000),知識管理的理論與應用。台北市:五南圖書出版有限公司。
[5] 王美音(譯)(1998),Leonard-Barton, D.著。知識創新之泉:智價企業的經營 [Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation]。台北:遠流出版事業股份有限公司。
[6] 王銘宗與邱正瀚(2001),服務型政府興知識管理。台北市:行政院人事行政局,政府出版品。
[7] 伍忠賢、王建彬(2001),知識管理-策略與實務。台北市:聯經出版公司。
[8] 吳永智(2000),建構高階主管品質資訊系統之規劃參考模式的初期先導研究。台北市:國立台灣大學。
[9] 吳承芬(2000),高梨智弘、森田松太郎著。知識管理的基礎與實例 [Nyuumon knowledge management kihon to jitsurei]。台北:小知堂文化事業有限公司。
[10]吳思華(1996),策略九說。台北市:麥田出版股份有限公司。
[11]林士智(2000),知識管理理論模式初探-組織取向與資訊科技運用。台中市:私立東海大學。
[12]林傑毓、曾慈君(2000),知識管理架構中虛擬社群應用之研究。2000 年科技管理研討會論文集。
[13]邵敏華(1998),建構開放性之企業知識管理系統-以行銷公司為例。台北市:國立政治大學。
[14]徐福祥(2000),企業知識系統建置之研究-以台灣地區為例。中壢市:私立元智大學。
[15]馬曉雲(2000),新經濟的運籌管理:知識管理(觀念篇)。台北市:中國生產力。
[16]梁翰明(1998),學習型雙階段變革模式之研究。台北市:國立台灣大學。
[17]陳文賢(2002),資訊管理。台北:東華書局股份有限公司。
[18]陳禹辰(1999),知識管理意涵、特性與程序。中國勞工雜誌,12月,頁33-39。
[19]楊子江、王美音(譯)(1997),野中郁次郎(Ikujiro Nonaka)、竹內弘高(Hirotaka Takeuchi)著。創新求勝:智價企業論[The Knowledge Creating Company]。台北:遠流出版事業股份有限公司。
[20]廖肇弘(2000),善用知識管理系統。管理雜誌。2000 年4 月,311,38-40。
[21]劉京偉(譯)(2000),勤業管理顧問公司(Arthur Andersen Business Consulting, )著。知識管理的第一本書[Zukai Knowledge Management]。台北:商業周刊出版社。
[22]劉常勇(2003),幾個有關知識管理議題之初探。取自http://cm.nsysu.edu.tw。
[23]蔡采芳(2000),顧問業知識管理系統架構之研究。彰化縣:私立大葉大學。
[24]譚大純、劉廷揚、蔡明洲(1999),知識管理文獻之回顧與分類。1999 中華民國科技管理研討會。

英文文獻
[1] Alavi, M. (1997) “KPMG Peat Marwick U.S.: One Giant Brain.” HarvardBusiness School (Case), 9: 397-108, Rev. July 11.
[2] Alavi, M. & Leidner, D. (1999). Knowledge Management Systems: Emerging Views and Practices from the Field. Proceedings of the 32nd Hawaii International Conference on System Sciences.
[3] Allee, V. (1998). 12 principles of knowledge management. American Society for Training and Development. Retrieved August 10, 2003, from http://www.astd.org/CMS/templates/template_1.html? Articleid = 10595
[4] Andreas, A., Bernardi, A., Hinkelmann, K., Kuhn, O. & Sintek, M. (1998).Toward a Technology for Organizational Memories. IEEE Andrew, 1996.
[5] Arthur Andersen and The American Productivity and Quality Center.(1996) The Knowledge Management Assessment Tool: External Benchmarking Version, Winter.
[6] Arthur Andersen Business Consulting (1999). Zukai Knowledge Management. Tokyo:Toyo Keizai. /劉京偉(2000)。知識管理的第一本書。台北市:商業周刊出版社。
[7] Badaracco, J. (1991). The Knowledge Link: How Firms Compete through Strategy Alliances. Harvard Business School Press.
[8] Beckman, Thomas J. (1997). A Methodology for Knowledge Management. International Association of Science and Technology for Development’s International Conference on AI and Soft Computing, Canada: Banff.
[9] Biggam, J. (2001). Defining Knowledge: an Episternological Foundation for Knowledge Management. Proceedings of the 34th Hawaii International Conference on System Sciences.
[10]Coleman, David (1999). Groupware: Collaboration and Knowledge Sharing. In Liebowitz, J. (ed.), Knowledge Management Handbook, pp. 12-1~12-15, Boca Raton, Fla.: CRC Press.
[11]Craig, J. & D, Jutla. (2000). Business Readiness: A Customer-Focused Framework? Addison Wesley, 2000.
[12]Davenport, T. H. & Prusak, L. (1998). Working knowledge: How Organization Manage What They Know. Harvard Business School.
[13]Fingar, P. & Aronica, R. (2001). The Death of e and the Birth of the Real New Economy:Business Models, Technologies & Strategies for the 21st Century, Meghan-Kiffer Press, 2001.
[14]Frappaolo, C. (1998). “Defining knowledge management: Four basic functions,” Computerworld (http://www.computerworld.com/home/featu).
[15]Glasser, P. (1999) “The Knowledge Factor-knowledge Management,” CIO Magazine (http://www.cio.com/archive/010199_know_content.htm), Dec.15, 1998 – Jan. 1, 1999.
[16]Harries, D. B. (1996). Creating a Knowledge-Centric Information Technology Environment. Retrieved from the World Wide Web: http://www.htcs.com/ckc.htm.
[17]Hollingshead. (1996.12). A Information Suppression and Status Persistence in Group Decision Making: The Effects of Communication Media. Human Communication Research.
[18]Lee, J. (2000). Knowledge management: The intellectual revolution. Institute of Industrial Engineers Solution, Vol. 32, 34-37.
[19]Leonard-Barton, D. (1995). Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation. Boston: Harvard Business School. /王美音(1998)。知識創新之泉。台北市:遠流出版事業股份有限公司。
[20]Liebowitz, J. (2000). Building Organizational Intelligence: A Knowledge Management. Primer. Boca Raton, Fla.: CRC Press.
[21]Marquardt, M. J. (1996). Building a Global Learning Organization:Lessons form the Words Top Corporation. Industry & Higher Education, 9(4).
[22]Marsick, V. J. (1987). Creating in the Workplace. London:Croom-Helm. Master, M. (1999). Making it Work Across the Board.
[23]Misra, D.C., Hariharan, R. & Khaneja, M. E-Knowledge Management Framework for Government Organization:Decision Support System, 33, pp. 143-161, Elsenier, 2002.
[24]Natarajan, G. & Shekhar, S. (2000). Knowledge Management, New York: McGraw-Hill.
[25]Nonaka, I. & Takeuchi, H. (1995). The Knowledge-Creating Company. Oxford University.
[26]O´Dell, C. & Grayson, C. J. (1998). If Only We Knew What We Know: the transfer of internal knowledge and best practice. New York: The Free Press.
[27]Petrash, G.(1996). Dow’s Journal to a Knowledge Value Management Culture, European Management Journal 14(4), pp.365-373.
[28]Polanyi, M. (1967). The Tacit Dimension. In L. Prusak (Ed.). Knowledge in Organizations. Boston: Butterworth-Heinemann.
[29]Purser, R. E. & Pasmore, W. A. (1992). Organization for Learning. Research in Organizational Change and Development, London: JAI, 37-114.
[30]Quinn, J. B., Anderson, P. & Finkelstein, S. (1996). Managing Professional Intellect: Making the Most of the Best. Harvard Business Review, March-April, pp. 71-80.
[31]Ruggles, R. & Holtshouse, D. (1999). The Knowledge Advantage. USA:Capstone.
[32]Staples, D. S., Greenaway, K. & McKeen, J. D. (2000). “Research opportunities relevant for managing knowledge-based enterprises” in Queen’s Management Research Center for Knowledge-Based Enterprises. http://www.business.queensu.ca/kbe.
[33]Stewart, T. (1997). Intellectual Capital: The New Wealth of Organizations. New York:Bantam Doubleday Dell Publishing Group, Inc.
[34]Sveiby, K.(1997). The new Organizational Wealth. San Francisco: Berrett Koehler.
[35]Teece, D.J. (1998). Capturing Value form Knowledge Assets: The New Economy Markets For Know-how and Intangible Assets. California Management Review, Spring, 40(3), 55~79.
[36]Wijnhoven, F. (1998). Knowledge Logistic in Business Contexts: Analyzing and Diagnosing Knowledge Sharing by Logistics Concepts. Knowledge and Process Management, 5, 143-157.
[37]Yin, R.(1989). Case study Research: Design ans Methods. Newburry Park Calif., Sag Publications, (rev).

無法下載圖示 全文公開日期 2006/12/22 (校內網路)
全文公開日期 本全文未授權公開 (校外網路)
全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
QR CODE