簡易檢索 / 詳目顯示

研究生: 范峻豪
Chun-Hao Fan
論文名稱: LINE使用者點擊詐騙帳號之影響因素
Exploring the influential factors for LINE Users click fraud account
指導教授: 黃世禎
Sun-Jen Huang
口試委員: 盧希鵬
Hsi‐Peng Lu
羅天一
Tainyi Luor
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 63
中文關鍵詞: LINE假帳號計劃行為理論品牌形象認知風險小確幸人際關係
外文關鍵詞: Fake Account of LINE App, Theory of Planned Behavior, Brand Image, Perceived Risk, Tiny Yet Real Happiness, Human Relation
相關次數: 點閱:311下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 近年來在台灣LINE使用者不斷攀升,LINE貼圖以及官方帳號更是已經在生活中占了無可取代的地位,但也造就許多人用於非正確用途,近日更是有許多仿冒知名企業或偽造免費贈送貼圖的假帳號,其粉絲人數增加非常迅速,但究竟為何使用者會想去執行點擊的行為呢?
    本研究透過網路問卷方式進行調查,將問卷發放於PTT以及Facebook上,總共回收333份有效樣本進行研究分析,探討國內使用者對於點擊LINE假帳號行為意圖的因素,以計劃行為理論TPB為基礎,並加入四個構面分別為品牌形象、認知風險、小確幸以及人際關係,接著運用變異數分析、多元迴歸分析加以驗證模型。
    在本研究案例當中,研究結果顯示知覺行為控制並不會影響點擊態度,而品牌形象、小確幸會正向影響點擊態度,而認知風險會負向影響點擊態度,人際關係會正向影響主觀規範,再根據研究結果提出進一步討論並對後續研究與管理實務上的建議。


    In recent years, users of LINE in Taiwan have been rising. LINE stickers and official accounts have occupied an irreplaceable position in life. However, many people use it for inappropriate purposes. In recent days, there are many fake accounts that mimic well-known companies or give LINE stickers for free in order to attract users. These actions have caused the number of fans to increase very quickly. Why do users want to perform click behavior?

    This study questionnaire was surveyed online on PTT and Facebook with a valid sample of 333 respondents. This study will explore the factors of domestic users' intention to click LINE fake accounts, based on the theory of planned behaviors (TPB), and add four facets to the brand image, perceived risk, tiny yet real happiness, and human relation. The model was verified by using variance and multiple regression analysis.

    In this case study, the results of the study show that perceived behavior control do not influence the attitude, but the brand image and tiny yet real happiness positively influence the attitude. Perceived risk negatively affects attitude, but human relation positively influences the subjective norms. Based on the findings of this study, we provide further discussions, follow-up research proposals, and management practices.

    摘要 II ABSTRACT III 目錄 V 表目錄 VII 圖目錄 IX 第 1 章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究範圍與對象 3 第四節 研究流程 4 第 2 章 文獻探討 6 第一節 點擊LINE帳號之行為 6 第二節 計劃行為理論 9 第三節 延伸變數 15 第 3 章 研究模型及假說 19 第一節 研究模型 19 第二節 研究假說 20 第三節 構面定義 22 第 4 章 研究方法 24 第一節 問卷設計 24 第二節 研究構面與衡量提項 25 第三節 分析方法 29 第 5 章 資料分析與結果 31 第一節 描述性統計分析 31 第二節 量表驗證 35 第三節 變異數分析 39 第四節 研究架構驗證 41 第五節 使用經驗分群 46 第 6 章 結論與建議 49 第一節 研究結論與貢獻 49 第二節 管理意涵 50 第三節 研究限制與未來研究方向 51 參考文獻 53 附錄A 研究問卷 58

    【英文部分】
    Ajzen, I. (1985). From intentions to actions: A theory of planned behavior Action control (pp. 11-39): Springer.
    Ajzen, I. (1989). Attitude structure and behavior. Attitude structure and function, 241-274.
    Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour.
    Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing science, 16(1), 74-94.
    Bauer, R. A. (1960). Consumer behavior as risk taking. Paper presented at the Proceedings of the 43rd National Conference of the American Marketing Assocation, June 15, 16, 17, Chicago, Illinois, 1960.
    Bayarjargal, U. (2016). Effect of Advertising Design on Click Attitude towards Click Intention: Mediating Impact of Emotion.
    Biel, A. L. (1992). How brand image drives brand equity. Journal of advertising research, 32(6), 6-12.
    Blalock, G., Just, D. R., & Simon, D. H. (2007). Hitting the jackpot or hitting the skids: Entertainment, poverty, and the demand for state lotteries. American Journal of Economics and Sociology, 66(3), 545-570.
    Bryman, A., & Cramer, D. (1997). Concepts and their measurement. Quantitative data analysis, with SPSS for Windows.
    Campbell, M. C., & Goodstein, R. C. (2001). The moderating effect of perceived risk on consumers' evaluations of product incongruity: Preference for the norm. Journal of Consumer research, 28(3), 439-449.
    Chang, P. L., & Chieng, M. H. (2006). Building consumer-brand relationship: A cross-cultural experiential view. Psychology & Marketing, 23(11), 927-959. doi:10.1002/mar.20140
    Chen, P. H., Tu, Y. P., & Chen, K. T. (2016, 17-19 Oct. 2016). On the Tiny Yet Real Happiness Phenomenon in the Mobile Games Market. Paper presented at the 2016 IEEE International Conference on Data Science and Advanced Analytics (DSAA).
    Cox, D. F. (1967). Risk taking and information handling in consumer behavior.
    Cunningham, M. S. (1967). The major dimensions of perceived risk. Risk taking and information handling in consumer behavior.
    Duck, S., & Sants, H. (1983). On the origin of the specious: Are personal relationships really interpersonal states? Journal of Social and Clinical Psychology, 1(1), 27-41.
    Dunn, M. G., Murphy, P. E., & Skelly, G. U. (1986). Research note: The influence of perceived risk on brand preference for supermarket products. Journal of retailing.
    Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research.
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50.
    Gauzente, C. (2010). The intention to click on sponsored ads—A study of the role of prior knowledge and of consumer profile. Journal of Retailing and Consumer Services, 17(6), 457-463. doi:https://doi.org/10.1016/j.jretconser.2010.06.002
    Getz, D., & Brown, G. (2006). Benchmarking wine tourism development: the case of the Okanagan Valley, British Columbia, Canada. International Journal of Wine Marketing, 18(2), 78-97.
    Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5): Prentice hall Upper Saddle River, NJ.
    Haruki, M. (1990). Afternoon at Langerhan’s Island: Shinchosha Publishing.
    Heider, F. (2013). The psychology of interpersonal relations: Psychology Press.
    Holcombe, R. G. (1997). A theory of the theory of public goods. The Review of Austrian Economics, 10(1), 1-22.
    Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. ACR Special Volumes.
    Janus. (2014). 並非詐騙!Line官方的確有送貼圖,可安心下載. Retrieved from https://www.techbang.com/posts/20288-line-officials-have-sent-maps-not-scams
    Jarvenpaa, S. L., & Todd, P. A. (1996). Consumer reactions to electronic shopping on the World Wide Web. International Journal of electronic commerce, 1(2), 59-88.
    Kaplan, L. B., Szybillo, G. J., & Jacoby, J. (1974). Components of perceived risk in product purchase: A cross-validation. Journal of applied Psychology, 59(3), 287.
    Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. The Journal of Marketing, 1-22.
    Kotler, P. (2000). Marketing management: The millennium edition. Marketing Management, 23(6), 188-193.
    Lee, M.-C. (2009). Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit. Electronic commerce research and applications, 8(3), 130-141. doi:https://doi.org/10.1016/j.elerap.2008.11.006
    LINE企業行銷BLOG. (2016). 企業贊助貼圖- 為品牌創造強力曝光. Retrieved from http://official-blog.line.me/tw-biz/archives/64900468.html
    Locander, W. B., & Hermann, P. W. (1979). The effect of self-confidence and anxiety on information seeking in consumer risk reduction. Journal of marketing research, 268-274.
    Manhas, P. S., & Tukamushaba, E. K. (2015). Understanding service experience and its impact on brand image in hospitality sector. International Journal of Hospitality Management, 45, 77-87. doi:https://doi.org/10.1016/j.ijhm.2014.11.010
    Mitchell, V.-W., & Greatorex, M. (1989). Risk reducing strategies used in the purchase of wine in the UK. European Journal of Marketing, 23(9), 31-46.
    Miyazaki, A. D., & Fernandez, A. (2001). Consumer perceptions of privacy and security risks for online shopping. Journal of Consumer affairs, 35(1), 27-44.
    Murray, K. B., & Schlacter, J. L. (1990). The impact of services versus goods on consumers’ assessment of perceived risk and variability. Journal of the academy of marketing science, 18(1), 51-65.
    Newman, J. W. (1957). New insight, new progress, for marketing. Harvard Business: Harvard business.
    Nunnally, J. (1978). Psychometric methods: New York: McGraw-Hill.
    Nuttavuthisit, K., & Thøgersen, J. (2017). The Importance of Consumer Trust for the Emergence of a Market for Green Products: The Case of Organic Food. Journal of Business Ethics, 140(2), 323-337. doi:10.1007/s10551-015-2690-5
    Peter, J. P., & Tarpey Sr, L. X. (1975). A comparative analysis of three consumer decision strategies. Journal of Consumer research, 2(1), 29-37.
    Roselius, T. (1971). Consumer rankings of risk reduction methods. The Journal of Marketing, 56-61.
    Shocker, A. D., & Srinivasan, V. (1979). Multiattribute approaches for product concept evaluation and generation: A critical review. Journal of marketing research, 159-180.
    Sitkin, S. B., & Weingart, L. R. (1995). Determinants of risky decision-making behavior: A test of the mediating role of risk perceptions and propensity. Academy of management Journal, 38(6), 1573-1592.
    Srinivasan, N., & Ratchford, B. T. (1991). An empirical test of a model of external search for automobiles. Journal of Consumer research, 18(2), 233-242.
    Stone, R. N., & Grønhaug, K. (1993). Perceived risk: Further considerations for the marketing discipline. European Journal of Marketing, 27(3), 39-50.
    Taylor, J. W. (1974). The role of risk in consumer behavior. The Journal of Marketing, 54-60.
    Wu, Z., Yu, A. T. W., & Shen, L. (2017). Investigating the determinants of contractor’s construction and demolition waste management behavior in Mainland China. Waste Management, 60, 290-300. doi:https://doi.org/10.1016/j.wasman.2016.09.001
    Yadav, R., & Pathak, G. S. (2017). Determinants of Consumers' Green Purchase Behavior in a Developing Nation: Applying and Extending the Theory of Planned Behavior. Ecological Economics, 134, 114-122. doi:https://doi.org/10.1016/j.ecolecon.2016.12.019

    【中文部分】
    王怡瑩. (2014). 消費者金錢態度與知覺行為控制對購買房屋行為意向影響之研究 (Vol. 碩士): 國立高雄應用科技大學.
    王嬿淳. (2018). 以計劃行為理論探討人類理專與理財機器人協作的服務創新模式 (Vol. 碩士): 國立臺灣科技大學.
    李坤展. (2010). 品牌形象、知覺品質、知覺價值、購買意願及消費行為關係之研究─以捷安特為例: 國立臺灣師範大學.
    李旻道. (2016). 以理性行為理論探討網路對消費者購買3D列印設備耗材意願之影響 (Vol. 碩士): 國立成功大學.
    林詩菁. (2012). 認知風險與消費者團購購買意願之研究─以票券式團購網站為例: 國立中山大學.
    金聖輝. (1992). 服務的知覺風險與資訊蒐尋策略間關係之研究 (Vol. 碩士): 中原大學.
    洪暄博. (2017). 影響行動社群廣告點擊意向因素之探討:以使用者許可為調節變項 (Vol. 碩士): 國立交通大學.
    紀姿安. (2017). 探討消費者對社群媒體上原生廣告的點擊行為 (Vol. 碩士): 逢甲大學.
    高銘聰. (2017). 小而確實的幸福:正向情緒的頻率、正向情緒的強度與事件控制感對心理適應的影響. (碩士), 中原大學, 桃園縣. Retrieved from https://hdl.handle.net/11296/sp296z
    國家發展委員會. (2017). 歷年數位機會(落差)調查報告. Retrieved from https://www.ndc.gov.tw/cp.aspx?n=55C8164714DFD9E9
    許雅涵. (2014). 以理性行為理論與品牌形象探討企業社會責任對消費者購買意願之影響 (Vol. 碩士EMBA): 國立成功大學.
    陳皎眉. (2013). 人際關係與人際溝通 第二版 2013年: 出版社:雙葉書廊.
    陳瑞霖. (2018). LINE 新總經理陳立人上任,LINE 台灣目標要兩位數成長.
    陳鈺琹. (2015). 單車微旅行參與者參與動機與小確幸關係之研究─以臺中草悟道為例: 朝陽科技大學.
    陳鳳麗 (2015). [「轉傳10個聊天室就可獲免費貼圖」…騙人的啦!].
    謝美玲. (2011). 以理性行為理論探討激勵、價值評估、人際關係對知識分享意圖之影響--以電子科技業之銷售人員為例: 國立成功大學.
    羅信生. (2014). 大學生學習表現、人際關係與課堂焦慮之研究: 國立暨南國際大學.

    無法下載圖示 全文公開日期 2024/06/29 (校內網路)
    全文公開日期 本全文未授權公開 (校外網路)
    全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
    QR CODE