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研究生: 賴冠嘉
Guan-Jia Lai
論文名稱: 創新資訊系統發展歷程 ─以長春石化CMMS為例
Innovative information system development process- A Case Study of CCP Group’s CMMS
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 李國光
Gwo-Guang Lee
黃世禎
Sun-Jen Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 105
中文關鍵詞: 集體意識IT特徵創新能力資訊導向
外文關鍵詞: Collective Awareness, IT Features, Innovation Capability, Information Orientation
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  • 面對資訊科技的快速推陳出新,新科技的技術應用層面和系統架構模式促使
    許多組織重新審視其對資訊科技的管理及運用方式,組織如何選擇適當的資訊科
    導入,並結合企業需求,將其付諸實現,且為企業帶來不同以往的正面效果,資訊
    科技所帶來效益不僅僅作業層次,更應該擴展到個人以及組織決策層次,本研究以
    資訊科技的角度分析組織自主開發資訊系統的歷程,探討組織如何透過集體意識
    驅動企業創新能力,觀察開發過程中如何尋找機會,以及選擇最合適企業本身的方
    案,透過結構式開發過程有效整合企業內部系統資源與外部引進的新科技,完善規
    劃開發細節,提升資訊系統在企業應用的層面,快速蔓延至企業各角落,進而提升
    整體企業資訊導向程度,並增強整體企業營運績效。

    本研究透過「長春石化股份有限公司」自主開發之CMMS 設備管理系統為例,
    並採用質性研究方法中的個案研究法蒐集資料且分析,觀察企業成員對IT 特徵的
    選擇與辨識,並呼應企業需求,形成集體意識的過程,以及集體意識如何影響組
    織成員的行為模式,進而驅動創新能力執行系統開發的過程,並以Marchand et
    al.(2000)提出的資訊導向分析整體過程所造成的影響,歸納彙整出提出一套「創新
    資訊系統發展歷程架構」以供參考。


    Faced with the rapid development of information technology, the technology
    application level and system architecture model of new technology will prompt many organizations to re-examine their management and application of information technology. It is an important issue for the organization to choose the appropriate information section to import and combine it with the needs of the company to realize it and bring different positive effects to the company. The benefits of information technology are not only at the level of operations, but should also be extended to individual and organizational decision-making levels. This research analyzes the history of the organization's selfdeveloped information system from the perspective of information technology, and
    explores how the organization can drive the enterprise innovation Capability through Collective Awareness. By observing how to find opportunities in the development process, and selecting the most suitable solution for the company itself, through the structural development process, the internal system resources and externally introduced new technologies are effectively integrated to improve the planning and development details. In this way, the information system can be quickly spread to all corners of the
    enterprise at the level of enterprise application. In turn, it will improve the overall information Orientation of the enterprise and enhance the overall business performance.

    This study uses the CMMS equipment management system independently
    developed by “Chang Chun Group” as an example, and uses the case study method in
    the qualitative research method to collect data and analyze it to observe the selection and identification of IT features by corporate members. This research responds to the needs of the enterprise, forms the process of Collective Awareness, and how Collective Awareness affects the behavior patterns of the members of the organization, which in turn drives the process of Innovation Capability to perform system development. Based on the information Orientation proposed by Marchand et al. (2000), the impact of the overall process is summarized and a set of "innovative information system development process framework" is proposed for reference.

    摘要 I Abstract II 致謝 III 目錄 IV 表目錄 VI 圖目錄 VII 第一章、緒論 1 1.1 研究背景與動機 1 1.2 研究問題與目的 2 1.3 研究範圍與流程 3 1.4 論文架構 5 第二章、文獻探討 7 2.1 集體意識 (Collective Awareness) 7 2.2 IT 特徵 (IT Features) 9 2.3 創新能力 (Innovation Capability) 10 2.3.1 創新的定義 10 2.3.2 創新的分類 15 2.3.3 創新能力的架構 17 2.4 資訊導向(Information Orientation) 22 2.4.1 資訊導向之定義 22 2.4.2 資訊導向之三種能力 26 第三章、研究方法與架構 30 3.1 研究方法 30 3.2 研究架構 33 3.3 研究觀察重點 35 3.4 研究對象 37 3.5 資料蒐集與分析 38 第四章、個案描述 40 4.1 個案公司背景簡介 40 4.2 CMMS 功能介紹 43 4.3 個案分析 45 4.3.1 企業集體意識(Collective Awareness) 45 4.3.2 IT 創新能力(IT Innovative Capability) 48 4.3.3 資訊導向(Information Orientation) 68 4.3.4 分析總結 82 第五章、研究結論與建議 85 5.1 結論與研究貢獻 85 5.2 研究限制與未來研究方向 87 參考資料 88 中文文獻 88 英文文獻 90 網路文獻 95

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