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研究生: 莊懿馨
I-Hsin Chuang
論文名稱: 以使用與滿足理論、互動性及網絡中心性觀點探討社交網站黏著度—以Facebook為例
Exploring the Stickness of Social Networking Sitesfrom Uses and Gratification Theory、Interaction and Centrality Viewpoint—Using Facebook as an Example
指導教授: 盧希鵬
Hsi-Peng Lu
魏小蘭
Hsiao-Lan Wei
口試委員: 鄒仁淳
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 科技管理研究所
Graduate Institute of Technology Management
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 88
中文關鍵詞: 使用與滿足理論社交網站網絡中心性網站互動性
外文關鍵詞: Uses and Gratification Theory, Social Networkingc, Centrality, website interactivity
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隨著資訊科技的蓬勃發展、網際網路普及化,使得人與人之間的互動、情感表達的來源與方式更加的多樣性與多元化。無論是社交活動、娛樂、消費等,人們都透過網際網路滿足各種需求,儼然網際網路成了一種傳播溝通媒體。
社交網站是目前最具商業價值的網站型態之一,其社會關係的互動與特性,使得社交網站的黏性變的非常重要,雖然先前有許多研究網站互動性、購物意圖等,但都是在B2C購物網站環境下。因此,本研究希望針對社交網站有別於一般購物網站特性,探討使用者使用社交網站的動機,是否仍像一般網站著重於資訊需求還是另有所不同之處。為了深入地瞭解,本研究以使用與滿足理論為基礎,根據理論過去的相關研究,把社交網站的動機分作兩種:社會需求動機和資訊需求動機;以及網站互動性的觀點來探討使用者對於社交網站的使用需求以及對於網站黏性的關係。另外,由於社交網站異於其他網站,在於網絡關係的特殊性,故本研究加入網絡中心性,進一步探討網絡關係對於社交網站態度與黏性之間的影響。
為了驗證本研究所提出之架構,本研究以台灣科大管院全體研究生為調查對象,經由紙本及網路問卷收集171份有效問卷,使用SEM方法對模型作驗證分析。研究結果證實了社會需求動機、網站互動性會增進對於社交網站的喜好程度;資訊需求動機會增強使用者進行網站的互動性;社交網站態度對社交網站黏性有直接正向的影響。另外,也證實了網絡中心性對於社交網站態度與黏性不具調節作用。本研究結果給予網絡研究者以及社交網站經營者實務上的建議。


Due to information technology prosperously advance, internet has been more and more popular, the way to interact with people becomes much various and diverse. No matter social activity, entertainment and shopping, Internet has become the main media not only to connect the social life but also to satisfy with the needs of people.
Social Networking Site (SNS) is a one of the most popular and valuable business model on the internet. The feature of interaction between social relationships in SNS is making the Site Stickiness become one of the key to SNS Successful. Although previous researches study in website interactivity、website stickiness and so on. However, most researches considered those constructs in the EC-commerce context. Thus, this paper aims the feature of SNS differ from EC Sites through Uses and Gratification Theory (U&G) and divides the motivation of SNS into two kinds: the motivation of social needs and motivation of information needs based on previous literatures. Moreover, this study viewed interactivity to explore the relationship between User’s needs and stickiness under SNS context. Besides, SNS is different from other websites because of the “network”. Thus this research applies centrality to examine the relationship between the attitude and stickiness of SNS.
The proposed structural model is empirically tested by SEM with cross-sectional data from 171 validate questionnaires are collected which are based on the graduate students of management department from NTUST. The resulas showed that social needs and the website interactivity will increase the degree of likeness of users to the website. Additionally, the motivation of information needs will enhance the interactivity of websites as well as the attitude and stickiness of SNS has significantly positive relationship. Aside from that, the centrality of network doesn’t have moderator effect. Finally, the findings of this research enable to provide some suggestions to the researcher in network field and the executives of SNS.

摘要I ABSTRACTII 誌謝III 目錄IV 圖目錄VII 表目錄VIII 第一章緒論1 第一節研究背景1 第二節研究動機2 第三節研究目的3 第四節研究流程3 第五節章節架構5 第二章文獻探討6 第一節社交網站(Social Networking Sites)6 2.1.1社交網站的定義6 2.1.2社交網站Facebook的現況7 2.1.3近期相關研究整理8 2.1.4小結11 第二節使用與滿足理論11 2.2.1使用與滿足理論起源11 2.2.2使用與滿足理論概論12 2.2.3理論應用在網路方面的研究17 2.2.4近期相關研究整理18 2.2.5小結22 第三節互動性22 2.3.1互動性的定義22 2.3.2人與訊息的互動(Human-Message Interaction)25 2.3.3人與人的互動(Human-Human Interaction)25 第四節理性行為理論(TRA)26 2.4.1理性行為理論26 2.4.2小結27 第五節社會網絡27 2.5.1社會網絡定義27 2.5.2網絡中心性30 2.5.3小結30 第六節本章小結31 第三章 研究模型32 第一節 研究模型32 第二節 研究假說33 3.2.1社會需求動機、資訊需求動機與社交網站態度33 3.2.2社會需求動機、資訊需求動機、網站互動性與社交網站態度35 3.2.3社交網站態度與社交網站黏性36 3.2.4網絡中心性與社交網站態度、社交網站黏性37 3.2.5本研究建立之假說彙總38 第三節 研究變數與操作型定義39 第四章研究方法40 第一節研究設計40 4.1.1問卷設計40 第二節研究程序41 4.2.1研究對象41 4.2.2資料蒐集41 第三節資料分析方法42 4.3.1敘述性統計43 4.3.2測量模型的驗證性因素分析43 4.3.3網絡中心性分析46 4.3.4結構模型的假說與架構驗證46 第五章 資料分析與結果47 第一節敘述性統計分析47 5.1.1樣本屬性分析47 5.1.2研究變數分析51 第二節測量模型分析-採用CFA52 5.2.1模型基本適配分析52 5.2.2模型內在結構適配度評估53 5.2.3整體模型適配度分析57 第三節網絡中心性分析58 第四節研究假說與架構驗證59 5.4.1相關分析59 5.4.2研究假說檢定之路徑分析59 第六章 結論與建議62 第一節研究發現與結論62 6.1.1研究目的一之研究討論62 6.1.2研究目的二之研究討論63 6.1.3研究目的三之研究討論64 第二節學術貢獻與實務建議64 6.2.1學術研究之意涵64 6.2.2實務經營之意涵65 第三節研究限制66 第四節未來研究方向67 附錄一:正式問卷68 參考文獻71

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