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研究生: 陳秋婷
Nathasa Prayitno
論文名稱: 台灣index快遞公司的 數位戰略營銷案例研究
A Case Study of Digital Marketing Strategy on Indonesia Delivery Express Company in Taiwan
指導教授: 劉代洋
Day-Yang Liu
口試委員: 鄭仁偉
Jen-Wei Cheng
范嘉莉
Chia-Lee Fang
許馨方
Hsin-Fang Hsu
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2021
畢業學年度: 109
語文別: 英文
論文頁數: 58
中文關鍵詞: E-commerceSocial media commerceMarketing StrategyDigital Marketing
外文關鍵詞: E-commerce, Social media commerce, Marketing Strategy, Digital Marketing
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  • Nowadays in the digital era of technologies, digitalization becomes more intense. Technologies become more capable to bring business into international range and can cause an increase in global competition. Increase in global competition means that more businesses vying and trying to boost up their competitive advantages and trying to maintain their business by providing more excellent service than their rivals to match with consumer needs. Acceleration in technologies make people who use the internet have been growing over the years and the use of social media is mainly reliant on the internet which is found to be efficient in diversified factors for sharing information very quickly. Growth in the digital field can causes the behavior of consumers and marketers progressively tends to do a transformation from traditional to digital way such as social and digital marketing strategy and focus their attention in digitalization.

    As a major conclusion, in this era of digitalization, digitalization in marketing become more important in order to enhance repurchasing intention in the company. Social media and website platform is the biggest digital marketing tools in enhancing development of economy in the company. Trend of utilization of social media and websites platforms has been going and already embedded in company’s life. Index is the company that use digital marketing strategy in form of social media and website to enhance company’s economy. This study purpose is to explain, analysis and discuss digital marketing strategy especially digital approach in enhancing repurchasing intention in Index. The data will be gathered from in-depth interview with company’s representative and secondary sources. This study includes company platform design, marketing method, obstacles and challenges and also future plan of the company will be explained.


    Nowadays in the digital era of technologies, digitalization becomes more intense. Technologies become more capable to bring business into international range and can cause an increase in global competition. Increase in global competition means that more businesses vying and trying to boost up their competitive advantages and trying to maintain their business by providing more excellent service than their rivals to match with consumer needs. Acceleration in technologies make people who use the internet have been growing over the years and the use of social media is mainly reliant on the internet which is found to be efficient in diversified factors for sharing information very quickly. Growth in the digital field can causes the behavior of consumers and marketers progressively tends to do a transformation from traditional to digital way such as social and digital marketing strategy and focus their attention in digitalization.

    As a major conclusion, in this era of digitalization, digitalization in marketing become more important in order to enhance repurchasing intention in the company. Social media and website platform is the biggest digital marketing tools in enhancing development of economy in the company. Trend of utilization of social media and websites platforms has been going and already embedded in company’s life. Index is the company that use digital marketing strategy in form of social media and website to enhance company’s economy. This study purpose is to explain, analysis and discuss digital marketing strategy especially digital approach in enhancing repurchasing intention in Index. The data will be gathered from in-depth interview with company’s representative and secondary sources. This study includes company platform design, marketing method, obstacles and challenges and also future plan of the company will be explained.

    ABSTRACT ACKNOWLEDGEMENT TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES CHAPTER 1 INTRODUCTION 1.1 Research Background and Motivation 1.2 Research Objective and Questions 1.3 Research Content CHAPTER 2 LITERATURE REVIEW 2.1 Marketing Strategy 2.1.1 Segmentation, Targeting and Positioning 2.1.2 Marketing Mix 2.2 Social Commerce 2.3 Electronic Commerce 2.4 Inbound Marketing 2.5 Digital Marketing 2.5.1 Traditional Marketing 2.5.2 Digital Marketing 2.5.3 Social Media Marketing 2.6 Purchase Intention CHAPTER 3 RESEARCH METHODOLOGY 3.1 Research Design 3.2 Data Collection 3.2.1 In-Depth Interview 3.2.2 Secondary Data Collection 3.3 Data analysis CHAPTER 4 INDUSTRY AND COMPANY ANALYSIS 4.1 Industry Analysis 4.2 Company Introduction 4.3 SWOT Analysis CHAPTER 5 CASE ANALYSIS AND DISCUSSION 5.1 Managerial Decision 5.2 Indonesia Delivery Express Platform Design 5.2.1 Information Quality 5.2.2 System Quality 5.3 INDEX Marketing Strategy 5.3.1 STP and Marketing Mix 5.3.2 Digital Marketing 5.4 Problems and Challenges 5.5 Future Plans CHAPTER 6 CONCLUSION AND RECOMMENDATION 6.1 Conclusion 6.2 Recommendation 6.3 Research Limitation and Future research REFERENCES

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