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研究生: 劉元達
Yuan-Ta Liu
論文名稱: 直播因素對於綠色環保衣服購買意願之影響:情感承諾的中介效果
An Investigation of Live Streaming Effects on the Purchase Intention of Green Apparel: Mediation of Affective Commitment
指導教授: 曾盛恕
Seng-Su Tsang
口試委員: 李嘉林
Chia-Lin Lee
陳家祥
Chia-Hsiang Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 69
中文關鍵詞: SOR模型關係型紐帶情感承諾消費者參與功利主義態度享樂主義態度
外文關鍵詞: SOR model, Relational bonds, Affective commitment, Consumer engagement, Utilitarian attitude, Hedonic attitude
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  • 快時尚產業被冠上高汙染的污名,近幾年快時尚品牌開始打造綠色環保策略,其中綠色環保衣服為快時尚產業積極推廣的策略之一。從先前的研究了解消費者對於綠色環保衣服有一定程度的認知,但卻無法有效提升購買意願,除此之外,由於直播的興起,各品牌積極布局直播的策略。因此,本研究透過直播影片讓受測者了解快時尚目前的直播運作方式,除了探討消費者態度與購買意願的關係,並以顧客參與為調節變數,了解消費者態度是否會因為顧客參與的調節提升購買意願。
    藉由網路抽樣蒐集有效問卷566份,結構方程式分析結果證明功利主義態度、享樂主義態度對購買意願有顯著影響;關係型紐帶對情感承諾有顯著影響,情感承諾對顧客參與有顯著影響。以情感承諾作為中介變數,中介效果分析結果顯示情感承諾會中介關係型紐帶與顧客參與的正向關係,此外,以顧客參與作為調節變數,調節效果分析結果顯示顧客參與會調節功利主義態度、享樂主義態度與購買意願的負向關係。


    The fast and fashion industry is stigmatized by high pollution. In recent years, fast and fashion brands have begun to develop green apparel strategies. Among them, green apparel is one of the strategies actively promoted by the fast and fashion industry. Previous studies have shown that consumers have a certain degree of awareness of green apparel, but they cannot effectively increase purchase intention. In addition, due to the rise of live streaming, brands are actively deploying live streaming strategies. Therefore, this study uses live streaming video to understand the current live streaming operation of fast and fashion. In addition to exploring the relationship between consumer attitudes and purchase intentions, consumer engagement is used as a moderator variable to understand the relationship between consumer engagement and purchase intentions.
    This study collected 566 valid questionnaires through online sampling and analyzed the results through structural equations modeling (SEM). Relational bonds have significant effects on affective commitment; affective commitment have significant effects on consumer engagement. Using affective commitment as mediator. The results of the mediation effect analysis showed that affective commitment mediates the positive relationship between relational bonds and consumer engagement. In addition, Using consumer engagement as moderator. The results of the moderation effect analysis showed that consumer engagement mediates the positive relationship between utilitarian, hedonic attitude and purchase intention.

    中文摘要 I 英文摘要 II 誌謝 III 圖目錄 VI 表目錄 VII 1. 緒論 1 1.1. 研究背景 1 1.1.1. 快時尚現象 1 1.1.2. 直播 2 1.2. 研究動機 6 1.2.1. 消費者態度到購買意願 6 1.2.2. 直播 7 1.2.3. 直播調節消費者對於綠色環保衣服購買意願 8 1.3. 研究問題與目的 9 2. 文獻回顧與假說推論 10 2.1. SOR 模型 10 2.2. 功利主義態度(Utilitarian Attitude) 11 2.3. 享樂主義態度(Hedonic Attitude) 11 2.4. 購買意願(Purchase Intention) 12 2.5. 關係型紐帶作為刺激因子(Relational bonds as stimuli) 13 2.5.1. 財務紐帶(Financial Bonds) 14 2.5.2. 社會紐帶(Social Bonds) 15 2.5.3. 結構性紐帶(Structural Bonds) 15 2.6. 情感承諾作為情緒反應(Affective commitment as organism) 16 2.7. 消費者參與度作為回應(Consumer engagement as response) 17 2.8. 消費者參與作為調節變數 18 2.9. 情感承諾作為中介變數 18 2.10. 消費者參與作為中介變數 19 3. 研究方法 20 3.1. 研究架構 20 3.2. 研究假說 21 3.3. 研究對象與調查方法 22 3.4. 量表 23 3.5. 樣本資訊 25 3.6. 研究方法 26 4. 資料分析 27 4.1. 敘述統計分析 27 4.2. 相關分析 27 4.3. 信度分析 29 4.4. 區別效度分析 29 4.5. 驗證性因素分析 30 4.6. 測量模式配適度分析 31 4.7. 結構模式配適度分析 32 4.8. 路徑係數與結果 33 4.8.1. 路徑係數 33 4.8.2. 假說檢定 34 4.8.3. 調節效果-消費者參與 34 4.8.4. 中介效果-對直播者的情感承諾 37 4.8.5. 中介效果-消費者參與 37 5. 結論 39 5.1. 研究結論 39 5.1.1. 快時尚環保衣服 39 5.1.2. 直播 40 5.1.3. 調節效果 41 5.2. 管理意涵 42 5.2.1. 快時尚綠色環保衣服 42 5.2.2. 直播 43 5.3. 研究限制及未來研究建議 43 參考文獻 45 附錄:正式問卷 55

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