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研究生: 王如如
Ru-Ru Wang
論文名稱: 拼湊式任務科技配適模型之科技創新應用 ─ 以長春石化集團為例
Bricolage-based Task Technology Fit Model of Innovative IT Applications-A Case Study of Chang Chun Group
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 李國光
Gwo-Guang Lee
黃世禎
Sun-Jen Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 75
中文關鍵詞: 任務科技配適資源拼湊
外文關鍵詞: Task-technology fit, Technology-to-Performance Chain
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  • 自第三次工業革命以來,資訊科技(Information Technology)的蓬勃發展開創了數位化生產的時代並徹底改變社會之運作模式與人們的生活型態。身處此資訊時代下的企業深刻體會到資訊科技所帶來之深遠影響力,皆積極成立技術團隊以研發創新的科技應用。隨著工業4.0的到來與人工智慧的興起,企業更是全力投入其中,期望以最新穎、最具前瞻性之資訊科技技術奪取先機、領先群雄。然而,企業若只是盲目引入或急於使用時下最流行的資訊科技技術,最終將可能面臨該技術非但不能解決公司所面臨之問題亦不能替公司帶來任何效益的窘境,不僅徒勞無功還耗費時間與資本。
    本研究以任務科技配適模型為研究基礎,觀察在資訊科技不斷推陳出新的時代背景下,企業如何根據自身之定位與發展現況,制定出符合企業當前需求與未來展望的階段性任務,並根據任務所具備之任務特徵,找到與之配適的資訊科技應用。若遇資源有限或找尋不到適合的資訊科技應用解時,本研究將觀察企業如何以資源拼湊的手法創造出貼合自身需求之創新資訊科技應用,並評估此應用是否能真正替企業帶來福祉。本研究探討的個案對象--長春石油化學股份有限公司,創立至今已有五十餘年,觀察其在資訊科技方面的發展歷史,創新的科技應用不勝枚舉,故本研究選出其發展至今所創建的其中五項別具特色之創新應用,探討其發展契機、過程與最終所帶來之成效,最終歸納出一套「創新資訊科技應用之發展歷程架構」,提供給企業參考。


    The Third Industrial Revolution has triggered the flourish of Information Technology and brought the digital revolution of manufacturing. People's lifestyle has completely changed and so does the operation mechanism of society. Companies are all well aware of the importance of information technology and its far-reaching impact. Thus, people have actively introducing new technology into their organizations or building technical teams to develop innovative technology applications. As the advent of Industry 4.0 and the rise of artificial intelligence, companies are fully committed to it, and hoping to seize the opportunities and lead the pack with the most fashionable technologies. However, if the companies just blindly introduces the most popular and innovative technology application into the organizations without considering the purpose of using this technique, they may eventually find out that application cannot solve their own problems at all. What worse, developing the innovative application may waste lot of capital.
    In this research, we use Task Technology Fit model to observe that in the context of the constantly change of the information technology, how companies can formulate appropriate tasks based on their own position and their future prospects. After that, companies then find the technical solution according to the characteristics of the task. If companies face the problem of limited resources or lack of suitable IT application, we will observe how they create innovative information technology applications by themselves to achieve the task with the perspective of Resource Bricolage theory. Finally, we will observe that how companies evaluate the benefits of the applications. The case object, Chang Chun Co., Ltd., has been established more than 50 years. Observing its evolution of information technology, innovative applications are too numerous to mention. In this research, we selected five unique and innovative applications created by Chang Chun Group themselves and described the development process of each application. Finally, our study came up with a "Innovative IT application's Enactment Process Structure" base on the same pattern of developing these five innovative IT applications, for those companies who want to use information technology to improve themselves or to keep growing up.

    摘要. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I Abstract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .II 致謝. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . III目錄. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IV圖目錄. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VII表目錄. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VIII 1緒論. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1.1研究背景與動機. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1.2研究問題與目的. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.2.1研究問題. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.2.2研究目的. . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1.3研究範圍與流程. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 1.4論文架構. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 2文獻探討. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 2.1任務科技配適(Task Technology Fit) . . . . . . . . . . . . . . . . . . .9 2.2資源拼湊(Resource Bricolage) . . . . . . . . . . . . . . . . . . . . . .13 3研究方法與架構. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 3.1研究方法. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 3.2研究架構. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 3.3研究觀察重點. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 3.4研究對象. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 3.5資料蒐集與分析. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 4個案背景. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 4.1個案公司簡介. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 4.2個案公司經營理念. . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 4.3個案公司發展歷程. . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 4.3.1第一階段: E化(2000 - 2004年). . . . . . . . . . . . . . . .28 4.3.2第二階段: M化(2005 - 2006年) . . . . . . . . . . . . . . . .28 4.3.3第三階段: U化(2007以後) . . . . . . . . . . . . . . . . . . .29 5個案分析. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 5.1數位物流系統. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 5.1.1任務特徵. . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 5.1.2尋求資訊科技應用. . . . . . . . . . . . . . . . . . . . . . . .31 5.1.3資源拼湊. . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 5.1.4任務科技配適. . . . . . . . . . . . . . . . . . . . . . . . . . .32 5.1.5成效表現. . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 5.2整合通訊下的創新應用– – CCP Messenger . . . . . . . . . . . . . . .38 5.2.1任務特徵. . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 5.2.2尋求資訊科技應用. . . . . . . . . . . . . . . . . . . . . . . .39 5.2.3資源拼湊. . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 5.2.4任務科技配適. . . . . . . . . . . . . . . . . . . . . . . . . . .41 5.2.5成效表現. . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 5.3雲聯資訊管理系統– – iSender . . . . . . . . . . . . . . . . . . . . . .45 5.3.1任務特徵. . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 5.3.2尋求資訊科技應用. . . . . . . . . . . . . . . . . . . . . . . .46 5.3.3資源拼湊. . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 5.3.4任務科技配適. . . . . . . . . . . . . . . . . . . . . . . . . . .48 5.3.5成效表現. . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 5.4全文檢索搜尋引擎. . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 5.4.1任務特徵. . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 5.4.2尋求資訊科技應用. . . . . . . . . . . . . . . . . . . . . . . .53 5.4.3資源拼湊. . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 5.4.4任務科技配適. . . . . . . . . . . . . . . . . . . . . . . . . . .55 5.4.5成效表現. . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 5.5熱媒幫浦異常偵測系統. . . . . . . . . . . . . . . . . . . . . . . . . .59 5.5.1任務特徵. . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 5.5.2尋求資訊科技應用. . . . . . . . . . . . . . . . . . . . . . . .60 5.5.3資源拼湊. . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 5.5.4任務科技配適. . . . . . . . . . . . . . . . . . . . . . . . . . .61 5.5.5成效表現. . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 6研究結論與建議. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 6.1結論與研究貢獻. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 6.2研究限制與未來研究方向. . . . . . . . . . . . . . . . . . . . . . . . .71 參考文獻. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72參考資料. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

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