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研究生: 劉瑋婷
Wei-Ting Liu
論文名稱: 虛實通路之產品綑綁銷售對於衝動性購買影響
The Impact of Online and Offline Bundling on Impulsive Buying Behavior
指導教授: 曾盛恕
Seng-Su Tsang
口試委員: 張譯尹
Yi-Ying Chang
陳家祥
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 95
中文關鍵詞: 虛實整合衝動性購買知覺風險產品綑綁銷售
外文關鍵詞: online and offline, impulsive buying, product bundling, perceived risk
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虛擬通路之崛起,「線上推播,線下購物」之通路合作模式已悄悄改變。網路購物有著便利與24小時不打烊之特性,而實體通路提供消費者體驗、使用與諮詢,能夠快速建立口碑為其優勢,使得通路之間的特性有著逐漸分化之現象。
因此,我們所追求的並不是任一通路有著絕對之優勢,而是誰能夠在其通路環境中刺激消費者「當下」完成購物決策,才是適合之通路策略。而衝動性購買中,又以產品綑綁銷售為強化其行為發生之利器,但卻容易在購買過程當中因感知到的風險影響。故本研究在探究虛擬與實體通路以及產品綑綁銷售與否,對其通路特性、知覺風險,與衝動性購買之關係。結果顯示虛擬與實體通路在整體通路特性上有著顯著不同,特別在服務特性上。此外產品綑綁銷售與否在資訊特性上之展現亦不同:不僅可降低知覺風險,提升衝動性購買行為,知覺風險對於衝動性購買與產品綑綁銷售更有著中介效果之影響。


The emergence of virtual channel endeavors the collaboration of “online for promotion” and “offline for purchasing.” The online channel encompasses of convenience and 24 hours nointerupt service features whereas the offline channel can enhance consumer experience as well as consumer consultancy and turn into its competency via word-of-mouth. Consequently, the two channel’s distinctiveness becomes apparent.
Per channel strategy, there is no optimal channel which is superior to others, rather a fit channel that can stimulate purchase intention and accomplish the purchasing at the right moment. Amongst, bundling is a strategy that can induce impulsive purchasing. This study aims to explore the impacts of mixed channel strategy of online and offline channels and bundling on impulsive purchasing in light of mediations of channel features and perceived risk. The results show a distinctive channel features difference between online and offline channel, service feature, in particular. In addition, bundling exhibits different features regarding information revelation where the perceived risk decreases and impulsive purchasing increases. Finally, the mediation effect of perceived risk is significantly validated between bundling and impulsive purchasing.

1、 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 2 1.3 研究流程 2 2、 文獻探討 4 2.1 通路選擇 4 2.2 產品綑綁銷售 4 2.3 通路特性 6 2.4 知覺風險 9 2.4.1 知覺風險之研究發展 9 2.4.2 知覺風險之衡量 13 2.4.3 虛擬通路知覺風險相關研究 18 2.5 衝動性購買 20 2.5.1 衝動性購買之研究發展 20 2.5.2 衝動性購買之類型 24 2.5.3 影響衝動性購買之因素 27 2.5.4 網路衝動性購買相關研究 31 3、 研究方法 32 3.1 研究架構 32 3.2 研究假說 33 3.3 變數衡量與問項 35 3.4 問卷回收及樣本結構 39 3.5 研究分析方法 43 3.5.1 統計分析軟體 43 3.5.2 統計方法 43 4、 研究結果 47 4.1 回收樣本之特性分析 47 4.1.1 實體通路樣本基本資料之敘述統計 47 4.1.2 虛擬通路樣本基本資料之敘述統計 49 4.2 效度分析 51 4.3 信度分析 54 4.4 二因子變異數分析 56 4.4.1 通路選擇與產品綑綁銷售對於通路特性之影響 56 4.4.2 通路選擇與產品綑綁銷售對於知覺風險之影響 58 4.4.3 通路選擇與產品綑綁銷售對於衝動性購買之影響 59 4.5 階層迴歸分析 60 4.5.1 通路特性、知覺風險對通路選擇與衝動性購買之關係 60 4.5.2 通路特性、知覺風險對產品綑綁銷售與衝動性購買之關係 61 5、 結論與建議 62 5.1 研究結果與討論 62 5.2 學術貢獻 66 5.3 實務貢獻 68 5.4 研究限制與建議 69 參考文獻 71 附錄-問卷 81

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