研究生: |
吳文中 Wen-chung Wu |
---|---|
論文名稱: |
網路ATM使用者介面之安全性與滿意度設計研究 The design research of security and satisfaction in user interface. |
指導教授: |
陳建雄
Chien-hsiung Chen |
口試委員: |
鄭金典
Jin-dean Cheng 賴文祥 Wen-hsiang Lai |
學位類別: |
碩士 Master |
系所名稱: |
設計學院 - 設計系 Department of Design |
論文出版年: | 2012 |
畢業學年度: | 100 |
語文別: | 中文 |
論文頁數: | 116 |
中文關鍵詞: | 滿意度 、安全性 、網路ATM 、介面設計 、科技接受度 |
外文關鍵詞: | satisfaction, security, web ATM, interface design, technology acceptance model |
相關次數: | 點閱:334 下載:15 |
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網路ATM 於2005年開始積極推廣,推行迄今已頗具有成效展現。在大型銀行陸續加入戰局後,無不積極發展各種可以滿足客戶需求的服務方式。本研究之實驗採用受測者間(Between-subjects)的實驗方式進行,以了解目前網路ATM之安全性與滿意度狀況。本研究包含兩部分實驗:(1) 歸納現有網路ATM所不足之處,改善使用績效以及滿意程度。(2) 驗證實驗:將前階段之結果,同時整理歸納相關文獻研究,進行驗證實驗。
本研究採2 (介面互動模式) x 3 (安全性設計型式)之雙因子實驗方式進行。「介面互動模式」之變項共有兩層級:(a) 網頁選單型:功能選項在左側顯示,任務操作為同一視窗內作操作;(b) 實體模擬型:功能選項在中央顯示,任務操作是在階層式彈出視窗內做操作。而「安全性設計型式」分為三層級:(a) 基本安全性:「登入」任務有安全性驗證;(b) 重點安全性:「登入」與「轉帳交易」任務有安全性驗證;(c) 完整安全性:五項操作任務皆有安全性驗證。
透過實驗可獲得包括:操作績效、介面互動滿意度、系統使用性與科技接受模式之研究結果。其結果如下:(1)「網頁選單型」介面:為在同一視窗進行安全驗證,如此可避免網路環境不穩定時,需花費更久的時間等待而失去耐性。(2)安全性驗證操作介面可以參考「網頁選單型」模式來進行設計,而功能區的顯示則可以參考「實體模擬型」 在畫面中心顯示。(3) 網路ATM的「安全性設計型式」,應依不同的功能項目,可有不同的型式,如:「重點性安全設計」型式,如此一來不僅有較好的評價表現,甚至能維持良好的操作績效。(4) 「基本安全性」雖然較為簡易,但若是站在經營者的角度來看,使用者的信任是更為重要的!況且「基本安全性」與「重點安全性」在各問卷評量當中並無顯著差異,所以本研究建議採用「重點安全性」的安全性設計型式。
The web ATM has been available in the market since 2005, so far it has shown good effects to improve our banking process. Many major banks joined to the market and have developed various types of services to meet customers' needs. This research study adopted the between-subjects experimental to investigate the web ATM security and satisfaction status.
This study includes two parts of experiments: (1) The user interface investigation for the current web ATM online. By understanding the functionality, procedure, interface satisfaction rate, and system usability, an interaction designer can generate important user requirements that can be incorporated in the future design. (2) Combine the first stage experiment results with the relevant literatures to help conduct validate experiment.
The experiment has been planned base on a 2 (interactive interface module) by 3 (security module) two-way ANOVA design. There are two levels in the independent variable of interactive interface module: (a) Web menu module: The options were displayed on the left side and the performed task will be within the same window. (b) Entity analogue module: The options were displayed on the central and the performed task will be in a pop-up window. There are three levels in the independent variable of security module: (a) Basic security: the "Login" task contains security validation. (b) Key security: the "Login" and the "Transfer transactions" tasks contain security validation. (c) Full security: All the five tasks contain security validation.
Based on the experiment, the results regarding user task performance, questionnaire for user interface satisfaction (QUIS), system usability scale (SUS), and technology acceptance model (TAM) were obtained for further statistical analysis. The generated results indicated that: (1) “Web menu module”: the task performed in the same window can help users avoid waiting for too much time when the network speed becomes slow. (2)The security validation interface design can refer to the "Web menu module". The functional area can refer to the "Entity analogue module" in the center of the screen. (3)Web ATM-security module, different functions may have different modules, such as "Key security". It has the effects that not only can result in a better evaluation and can maintain a good task performance. (4) In terms of "Basic security", although it is relatively simple, users' trust is much important from the business point of view. Because "Basic security" and "key security" has no significant difference in questionnaire assessment, the researchers may suggest that the security module can be viewed the same as the "Key security" module.
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