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研究生: 劉慧君
Hui-chun Liu
論文名稱: 以行為理論來探討行動廣告對消費者購買行為之研究
A Study Of Theory Behavioral To Discuss Mobile Advertising For Consumers Buying Behavior
指導教授: 楊文鐸
Wen-dwo Yang
周碩彥
Shuo-yan Chou
口試委員: 張聖麟
Sheng-lin Chang
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業管理系
Department of Industrial Management
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 66
中文關鍵詞: 計畫行為理論衝動性購買行動廣告
外文關鍵詞: Theory of Planned Behavior, Impulse Buying, Mobile Advertising
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  • 隨著行動通訊技術的日益進步,廣告呈現方式逐漸從傳統廣告和網路廣告演變成以手機、平板電腦等行動終端設備來傳達廣告訊息的新樣貌,行動廣告已經成為傳達廣告訊息的新媒介,且全球各地區行動廣告帶來的營收也逐年的攀升中。大多數學者以歐美國家為主要背景來討論行動廣告對消費者行為影響,少數以台灣地區來做探討。因此本研究以計畫行為理論(TPB)來探討行動廣告對消費者購買行為意圖及實際行為之影響,另結合衝動性購買(IB)這個非計畫行為,除了用以增進計畫行為理論此模型之解釋力,並且檢定使用行動廣告下,衝動性購買與消費者購買實際行為之關係。

    本研究使用問卷調查法進行資料的蒐集,共取得150份有效問卷,使用AMOS與SPSS來進行結構方程模式分析,以檢驗本研究模型適配度與驗證假設,並藉由此研究結果提出實務建議供業者參考。研究結果有以下幾點:(1)消費者使用行動廣告之態度會正向影響購買的行為意圖。(2)消費者使用行動廣告之主觀規範會正向影響購買的行為意圖。(3)消費者使用行動廣告之知覺行為控制會正向影響購買的行為意圖。(4)消費者使用行動廣告之行為意圖會正向影響購買的實際行為。(5)消費者使用行動廣告之衝動性購買會正向影響購買的實際行為。(6)消費者使用行動廣告之知覺行為控制會正向影響購買的主觀規範。


    With the increased progress of mobile communication technology. The advertising presentation gradually evolved from traditional advertising and Internet advertising to convey advertising messages to mobile phones, tablet personal computer and other mobile devices. Mobile advertising has become a new medium to convey advertising messages and global mobile advertise revenue each year. Most of the researchers in Europe and the United States as the main background to discuss the impact of mobile advertising on consumer behavior, seldom discussed in Taiwan. In this study, theory of planned behavior (TPB) to discuss mobile advertising on consumers behavior, another combination of impulse buying (IB) of unplanned behavior, in addition to promoting the theory of planned behavior explanatory power of the model, and test using of mobile advertising, the relationship between the impulse buying and actual behavior of consumers.

    This study used questionnaire survey collected 150 valid questionnaires. To using AMOS and SPSS for structural equation modeling analysis to verify the research model fit and test hypotheses and findings practice recommendations for the business reference. The conclusions of this study are the following: (1) Consumers use mobile advertising attitude will positively affect the behavioral intention to purchase. (2) Consumers use mobile advertising subjective norm positive influence on purchase behavior intention. (3) Consumers to use mobile advertising perceived behavioral control will positively influence on purchase behavior intention. (4) Consumers use mobile advertising behavioral intentions will positively affect the actual purchase behavior. (5) Consumers using mobile advertising impulse buying will positively affect the actual purchase behavior. (6) Consumers to use mobile advertising perceived behavioral control will positively affect the purchase of subjective norm.

    摘要 i Abstract ii 致謝 iii 目錄 iv 圖目錄 vi 表目錄 vii 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究目的 5 1.3 研究架構與流程 6 1.3.1 研究架構 6 1.3.2 研究流程 7 第二章 文獻探討 8 2.1行動廣告 8 2.1.1 行動廣告的定義與近況 8 2.1.2 行動廣告呈現方式 8 2.1.3 行動廣告成功因素 10 2.1.4 行動廣告發展的限制 11 2.2 計畫行為理論 13 2.2.1 理性行動理論(Theory of Reasoned Action, TRA) 13 2.2.2 計畫行為理論(Theory of Planned Behavior, TPB) 14 2.2.2.1 態度(Attitude, AT) 15 2.2.2.2 主觀規範(Subjective Norm, SN) 16 2.2.2.3 知覺行為控制(Perceived Behavioral Control, PBC) 16 2.2.2.4 行為意圖(Behavioral Intention, BI) 17 2.2.2.5 實際行為(Behavior, B) 17 2.3 衝動性購買 18 2.3.1 衝動性購買的定義 18 2.3.2 衝動性購買的分類 19 2.3.3 衝動性購買之特性 20 第三章 研究方法 22 3.1 研究模型 22 3.2 研究假設 23 3.3 研究變項與操作型定義 23 3.3.1 態度 24 3.3.2 主觀規範 24 3.3.3 知覺行為控制 25 3.3.4 行為意圖 26 3.3.5 衝動性購買 26 3.3.6 實際行為 27 3.4 分析方法與工具 28 3.4.1 敘述性統計分析(Descriptive Analysis) 28 3.4.2 信度分析(Reliability Analysis) 28 3.4.3 因素分析(Factor Analysis) 28 3.4.4 相關分析(Correlation Analysis) 30 3.4.5 結構方程模式(Structural Equation Modeling, SEM) 30 第四章 資料分析 33 4.1 敘述性統計分析 33 4.1.1 基本資料分析 33 4.1.2 研究變項敘述性統計分析 35 4.2 信度與效度分析 36 4.3 相關分析 41 4.4 結構方程模式分析 42 4.4.1 模式適配度考驗 42 4.4.2 模式的修正 47 4.4.3模式修正後適配度考驗 48 4.5 模式的驗證 50 4.5.1 檢驗假設與路徑 50 4.5.2 直接與間接效果 52 4.5.3 變異解釋力 53 第五章 結論與建議 54 5.1 研究結果與討論 54 5.2 管理意涵 55 5.3未來研究建議 56 參考文獻 57 (1) 中文部分 57 (2) 英文部分 57 (3) 網頁資料 61 附錄 63 (1) 正式問卷 63 圖目錄 圖1-1 全球手機與智慧型手機銷售量圖 2 圖1-2 台灣行動電話門號數與行動上網門號數圖 2 圖1-3 2010-2013年台灣行動廣告市場規模圖 3 圖1-4 研究流程圖 7 圖2-1 理性行動理論圖 14 圖2-2 計畫行動理論圖 15 圖3-1 研究架構圖 22 圖4-1 本研究之SEM路徑關係圖 43 圖4-2 行動廣告對消費者購買行為影響初步模式標準化估計圖 45 圖4-3 行動廣告對消費者購買行為影響模式標準化估計圖 47 表目錄 表1-1 2012至2016年全球各地區行動廣告營收預估值表(單位:百萬美元) 4 表2-1 限制行動廣告發展的可能因素表 12 表3-1 各購面研究假設表 23 表3-2 態度之問卷題項表 24 表3-3 主觀規範之問卷題項表 25 表3-4 知覺行為控制之問卷題項表 25 表3-5 行為意圖之問卷題項表 26 表3-6 衝動性購買之問卷題項表 27 表3-7 實際行為之問卷題項表 27 表3-8 KMO值之參考標準表 29 表3-9 模式基本適配指標表 31 表3-10 整體模式適配度指標(絕對適配度指標)表 31 表3-11 整體模式適配度指標(增值適配度指標)表 32 表3-12 整體模式適配度指標(精簡適配度指標)表 32 表4-1 基本資料統計分析表 34 表4-2 敘述性統計分析結果表 36 表4-3 原始量表信度分析結果表 37 表4-4 KMO與Bartlett's檢定表 38 表4-5 原始量表因素分析結果表(轉軸後的成分矩陣) 38 表4-6 KMO與Bartlett's檢定表(第二次因素分析) 40 表4-7 第二次因素分析結果表(轉軸後的成分矩陣) 40 表4-8 刪除變項後之信度分析表 41 表4-9 構面之Pearson相關分析表 42 表4-10 初步行動廣告對消費購買行為之模式基本適配指標表 44 表4-11 初步之整體模式適配度指標(絕對適配度指標)表 46 表4-12 初步之整體模式適配度指標(增值適配度指標)表 46 表4-13 初步之整體模式適配度指標(精簡適配度指標)表 46 表4-14 修正後行動廣告對消費購買行為之模式基本適配指標表 48 表4-15 修正後整體模式適配度指標(絕對適配度指標)表 49 表4-16 修正後整體模式適配度指標(增值適配度指標)表 49 表4-17 修正後整體模式適配度指標(精簡適配度指標)表 50 表4-18 行動廣告對消費購買行為之模式各構面關係檢定表 52 表4-19 行動廣告對消費購買行為之模式總效果彙整表 53

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