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研究生: 孫千惠
Chien-Hui Sun
論文名稱: 消費者對穿戴式裝置創新抵制因素之研究
An Factorial Study of Innovation Resistance for Wearable Device Customers
指導教授: 欒斌
Pin Luarn
口試委員: 李國光
Gwo-Guang Lee
詹前隆
Chien-Lung Chan
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 77
中文關鍵詞: 創新抵制穿戴式裝置知覺風險科技焦慮複雜性隱私
外文關鍵詞: Innovation Resistance, Wearable devices, Perceived risk, Complexity, Technology anxiety, Privacy
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  • 在科技快速發展的時代,各種結合科技新技術與網際網路的產品不斷推陳出新,加上現今行動通訊由3G邁向4G和光纖網路建設日趨成熟,使得網路覆蓋範圍、頻寬及速度等條件同步優化,給予智慧眼鏡、智慧手錶、智慧手環等智慧穿戴式裝置豐沛活水。如今各家大廠推出許多相關產品,在此同時卻發現穿戴式裝置雖然前景備受看好,但使用情形卻不如預期。因此本研究以創新抵制作為基礎架構,探討消費者不使用穿戴式裝置的因素來源且驗證其因素來源與創新抵制理論間的關係;除此之外,針對創新抵制理論中的五大障礙構面(使用障礙、價值障礙、風險障礙、傳統障礙、印象障礙)如何影響消費者抵制行為意向(拒絕、延緩和反對採用) 亦提出相關研究結論。
    研究結果顯示,複雜性、隱私和知覺風險等因素對於創新抵制的五大障礙構面有顯著影響;科技焦慮因素對使用障礙、風險障礙、傳統障礙和印象障礙有顯著影響;消費者抵制行為意向中,拒絕使用穿戴式裝置以傳統障礙和印象障礙最高;延緩使用穿戴式裝置以使用障礙和印象障礙最高;反對使用穿戴式裝置以使用障礙和價值障礙最高。最後根據研究結果建議穿戴式裝置開發廠商在制定其行銷策略時可朝消除以上影響使用者之因素為目標。


    In the age of advanced technology, various products which combined with new technology and Internet have been launched. Nowadays the mobile communication by 3G towards 4G and the network construction of fiber have matured, so that the conditions of network coverage, bandwidth and speed simultaneously optimized. Now, various manufacturers launched a number of related products, at the same time we found a rosy prospect of wearable device, but its usage was not as good as expected. Therefore, this study used innovation resistance model, aimed to realize the influence factors of resisting using wearable device and the relationship between factors and innovation resistance model. Besides, exploring how the five barrier (usage barriers, value barriers, risk barriers, tradition barriers and image barriers) influenced the resisting attitude of customers (rejection, postponement and opposition).
    After conduction a sampling survey, the study found that complexity, privacy and perceived risk have significantly impact on the five barrier of innovation resistance model. Technology anxiety has significantly impact on usage barriers, risk barriers, tradition barriers and image barriers. In the resisting attitude of customers, tradition barriers and image barriers have highly impact on rejection of using wearable device. Also, usage barriers and image barriers have highly impact on postponement of using wearable device. Finally, usage barriers and value barriers have highly impact on opposition of using wearable device.

    中文摘要I AbstractII 致謝III 目錄IV 表目錄VI 圖目錄VII 第一章緒論1 第一節 研究背景1 第二節 研究動機與目的3 第三節 研究流程4 第二章文獻探討5 第一節 穿戴式裝置5 第二節 科技焦慮9 第三節 知覺風險10 第四節 複雜性15 第五節 隱私16 第六節 創新抵制理論18 第三章研究方法24 第一節研究架構與研究假說24 第二節 研究變數定義與衡量27 第三節 研究設計與研究工具34 第四節 資料分析方法35 第四章 研究結果37 第一節 樣本特性分析37 第二節 信效度分析與相關分析41 第三節 迴歸分析44 第四節 區別分析50 第五章 結論與建議52 第一節 研究結論52 第二節 研究貢獻58 第三節 研究限制與未來建議61 參考文獻63 英文文獻63 中文文獻71 附錄一 問卷75 表目錄 表2-1 穿戴式裝置之定義6 表2-2 穿戴式裝置應用領域7 表2-3 知覺風險構面彙整表13 表3-1研究假說彙整表24 表3-2 科技焦慮操作型定義與題項27 表3-3複雜性操作型定義與題項28 表3-4 知覺風險操作型定義與題項29 表3-5 使用障礙操作型定義與題項29 表3-6價值障礙操作型定義與題項30 表3-7 風險障礙操作型定義與題項31 表3-8 傳統障礙操作型定義與題項32 表3-9 印象障礙操作型定義與題項33 表3-10 隱私操作型定義與題項33 表4-1 樣本結構分析表38 表4-2 受試者穿戴式裝置使用調查40 表4-3 信度分析結果表41 表4-4 本研究各構面相關分析表43 表4-5 迴歸模式摘要-使用障礙44 表4-6 自變項係數表-使用障礙44 表4-7 迴歸模式摘要-價值障礙45 表4-8 自變項係數表-價值障礙45 表4-9 迴歸模式摘要-風險障礙46 表4-10 自變項係數表-風險障礙46 表4-11 迴歸模式摘要-傳統障礙47 表4-12 自變項係數表-傳統障礙47 表4-13 迴歸模式摘要-印象障礙48 表4-14 自變項係數表-印象障礙48 表4-15 區別函數係數表51 表5-1 假說驗證結果52 圖目錄 圖1-1 研究流程圖……………………………………………………………………………4 圖2-1 穿戴式產品種類………………………………………………………………………7 圖2-2 消費者抵制創新類型……………………………………………………………….21 圖3-1 研究架構圖…………………………………………………………………………..24 圖4-1 迴歸模式之分析結果……………………………………………………………….49

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