簡易檢索 / 詳目顯示

研究生: 莊慧敏
Evelin Lesmanaputri
論文名稱: 印尼電子商務Tokopedia數位行銷策略之個案研究
A Case Study on Digital Marketing of Indonesia E-Commerce Tokopedia
指導教授: 劉代洋
Dai-Yang Liu
口試委員: 鄭仁偉
JEN-WEI CHENG
HSIN-FANG HSU
HSIN-FANG HSU
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2021
畢業學年度: 109
語文別: 英文
論文頁數: 57
中文關鍵詞: E-CommerceMarketing StrategyDigital Marketing
外文關鍵詞: E-Commerce, Marketing Strategy, Digital Marketing
相關次數: 點閱:277下載:7
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

  • E-commerce has been a crucial part of the Indonesia's economy development. The trend of online shopping has been going on and embodied in people’s everyday life. Tokopedia, as the first and biggest e-commerce in the country, has been able to create a one-stop solution platform. This case study aims to explore and discuss the marketing strategy, especially in terms of the digital approach which contributes to Tokopedia’s successes. The data will be gathered from an in-depth interview with the company’s representative and secondary sources. In this study, the platform design, marketing approach, challenges as well as future plan of the company will be discussed.

    ABSTRACT ACKNOWLEDGEMENT TABLE OF CONTENTS LIST OF FIGURES LIST OF TABLES CHAPTER 1 INTRODUCTION 1.1 Research Background and Motivation 1.2 Research Objective 1.3 Research Content CHAPTER 2 LITERATURE REVIEW 2.2 Marketing Strategy 2.3 Digital Marketing CHAPTER 3 RESEARCH METHODOLOGY 3.1 Research Design 3.2 Data Collection 3.3 Data Analysis CHAPTER 4 INDUSTRY AND COMPANY ANALYSIS 4.1 Industry Analysis 4.2 Company Introduction 4.3 SWOT Analysis CHAPTER 5 CASE ANALYSIS AND DISCUSSION 5.1 Managerial Decision 5.2 Tokopedia Platform Design 5.3 Tokopedia Marketing Strategy 5.4 Problems and Challenges 5.5 Future Plans CHAPTER 6 CONCLUSION AND RECOMMENDATION 6.1 Conclusion 6.2 Recommendation 6.3 Research Limitation REFERENCES

    Adriennawati, B. (2019). The story behind Tokopedia’s 10 year journey. Retrieved from https://medium.com/life-at-tokopedia/the-story-behind-tokopedias-10- year -journey-75eecfa89372
    Akhlas, A. W. (2020, July 2). Indonesia now upper middle-income country, World Bank says. Retrieved from https://www.thejakartapost.com/news/2020/07/02/ indonesia-now-upper-middle-income-country-world-bank-says.html
    American Marketing Association. (1995). Dictionary of Marketing Terms (2nd ed.). Chicago, USA: American Marketing Association.
    Bonchek, M. & Choudary, S. P. (2013). Three elements of a successful platform strategy. Harvard Business Review. Retrieved from https://hbr.org/2013/01/ three-elements-of-a-successful-platform
    Camilleri, M. A. (2018). Market segmentation, targeting and positioning. In Travel Marketing, Tourism Economics and the Airline Product, 4, 69-83. doi: 10.1007/978-3-319-49849-2_4
    Chao, E. (2018). Marketing platform strategy. Marketing. doi: 10.5772/intechopen.77947
    Church, Z. (2017). Platform strategy, explained. Retreived from https://mitsloan.mit.edu/ ideas-made-to-matter/platform-strategy-explained
    Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods (12th ed.). New York City, NY: McGraw-Hill Education.
    Das, K., Tamhane, T., Vatterott, B., Wibowo, P. & Wintels, S. (2018). The digital archipelago: How online commerce is driving Indonesia’s economic development. McKinsey&Company. Retrieved from www.mckinsey.com/ featured-insights/asia-pacific/the-digital-archipelago-how-onlinecommerce-is-driving-Indonesias-economic-development
    DeLone, W. & McLean, E. (2004). Measuring e-commerce success: Applying the DeLone & McLean information systems success model. International Journal of Electronic Commerce, 9(1), 31-47. doi: 10.1080/10864415.2004.11044317
    Durmaz, Y. & Efendioglu, I. H. (2016). Travel from Traditional Marketing to Digital Marketing. Global Journal of Management and Business Research, 16(2), 34-40.
    Durmaz, Y. & Efendioglu, I. H. (2016). Travel from traditional marketing to digital marketing. Global Journal of Management and Business Research, 16(2), 35-40.
    E-commerce opportunities in Indonesia's retail market. (2020). Oxford Business Group. Retrieved from https://oxfordbusinessgroup.com/overview/delivered- success-market-dominated-brick-and-mortar-stores-e-commerce-proving-attractive-young-tech
    E-commerce payment trends: Indonesia. (2019). Retrieved from https://www.jpmorgan.com/merchant-services/insights/reports/indonesia
    Farooq, Q., Fu, P., Hao, Y., Jonathan, T. & Zhang, Y. (2019). A review of management and importance of e-commerce implementation in service delivery of private express enterprises of China. Journal of SAGE Open. doi: 10.1177/2158244018824194
    Freischlad, N. (2016). Google: Indonesia will dominate Southeast Asian ecommerce. Ecommerce. Retrieved from https://www.techinasia.com/google-temasek -ecommerce-data-indonesia
    George, A. L. & Bennett, A. (2005). Case studies and theory development in the social science. Cambridge: MIT Press.
    Global ecommerce market rangking 2019. (2019). Retrieved from https://www.worldretailcongress.com/__media/Global_ecommerce_Market_Ranking_2019_001.pdf
    Golafshani, N. (2003). Understanding reliability and validity in qualitative research. The Qualitative Report, 8(4), 597-607.
    Hagel, J. (2015). The power of platforms: Part of the business trend series. Retrieved from https://www2.deloitte.com/insights/us/en/focus/business-trends/2015/ platform-strategy-new-level-business-trends.html
    Indonesia consumer spending. (2020). Retrieved from https://tradingeconomics.com/ indonesia/consumer-spending
    Kemp, S. (2020). Digital 2020: Indonesia. Retrieved from https://datareportal.com/reports/digital-2020-indonesia
    Khan, M. T. (2014). The concept of ‘Marketing Mix’ and its elements. International Journal of Information, Business and Management. 6(2), 95-107.
    Kotler, P. (2002). Marketing, management, millenium edition (10th ed.). Boston, USA: Pearson Custom Publishing.
    Kowanda, D., Firdaus, M., Pasaribu, R. B. F. & Nawangsari, S. (2018). Lesson from Tokopedia.com: E-commerce success factor analysis: A case study from Indonesian unicorn. 2018 International Conference on Information Management and Processing. doi: 10.1109/ICIMP1.2018.8325842
    McCarthy, E. J. (1960) . Basic marketing: A managerial approach. Homewood, IL: Irwin.
    Molla, A. & Licker, P. S. (2001). E-commerce systems success: An attempt to extend and respecify the DeLone and McLean model of IS success. Journal of Electronic Commerce Research, 2(4), 1–11.
    Number of online shoppers in Indonesia in 2017 and 2022. (n.d). Retrieved from https://www.statista.com/statistics/971411/indonesia-number-online-shoppers/
    Palmer, J. W. (2002). Web site usability, design, and performance metrics. InformationSystems Research, 13(2), 151–167.
    Porter, M. E. (1979). How competitive forces shape strategy. Strategic Planning. Retrieved from https://hbr.org/1979/03/how-competitive-forces-shape-strategy
    Ranggasari, R. (2020). Bank Indonesia reports 140mn e-commerce transactions in August. Economy & Business. Retrieved From https://en.tempo.co/read/ 1398199/bank-indonesia-reports-140mn-e-commerce-transactions-in-august
    Reuters. (2019). Indonesia cracks down on e-commerce to raise tax collection. Retrieved from https://www.reuters.com/article/us-indonesia-tax-ecommerce- idUSKCN1P81DT
    Riaz, W. & Tanveer, A. (2012). Marketing mix, not branding. Asian Journal of Business and Management Sciences, 1(11), 43-52.
    Starman, A. B. (2013). The case study as a type of qualitative research. Journal of Contemporary Educational Studies, 1, 28-43.
    Taiminen, H. M. & Karjaluoto, H. (2015). The usage of digital marketing channels in SMEs. Journal of Small Business and Enterprise Development, 22(4), 633-651. doi: 10.1108/JSBED-05-2013-0073
    Tan, H. S. (2019, October 31). Overview of Indonesia’s online consumer in Q4. Retrieved from https://janio.asia/id/sea/indonesia/indonesia-q4-consumer- overview/
    Yasmin, A., Tasneem, S. & Fatema, K. (2015). Effectiveness of digital marketing in the challenging age: an empirical study. International Journal of Management Science and Business Administration, 1(5), 69-80.

    QR CODE