Reengineering is a popular and powerful tool for business development and reorganization. It has been popular since early 90ies.
In the case study, which we discussed in this work, business process modeling appeared as a powerful tool to help the case company to reduce the cost of three processes and terminate the cost of one process.
In the given work we studied and summarized the theoretical basis of business process reengineering; collecting the necessary case company data, processing and analyzing it and representing the findings on both the theory and practice of business process reengineering applied to a contemporary small business in IT industry. The given case study can be useful for business process management practitioners and professionals from related areas; as well as for future studies on business process reengineering.

Reengineering is a popular and powerful tool for business development and reorganization. It has been popular since early 90ies.
In the case study, which we discussed in this work, business process modeling appeared as a powerful tool to help the case company to reduce the cost of three processes and terminate the cost of one process.
In the given work we studied and summarized the theoretical basis of business process reengineering; collecting the necessary case company data, processing and analyzing it and representing the findings on both the theory and practice of business process reengineering applied to a contemporary small business in IT industry. The given case study can be useful for business process management practitioners and professionals from related areas; as well as for future studies on business process reengineering.

References
1. Attaran, M., (2004), “Exploring the relationship between information technology and business process reengineering”, Information & Management Volume 41, Issue 5, PP 259-684.
2. Coombs, V. and T. Hull, (1995), “Knowledge and Innovation in the New Service Economy”, Bridgitte Andersen.
3. Champy J., (1995), “Reengineering Management”, Harper Collins.
4. Campion, M.A., Campion, J.E., and J.P Hudson, (1994), “Structured Inter viewing: A Note on Incremental Validity and Alternative Question Types”, Journal of Applied Psychology, Volume 79, PP 998-1002.
5. Coulson-Thomas, C. J., (2013), “Transforming knowledge Management, A quicker and affordable route to high performance organizations”, Policy Publications.
6. Cheremykh, O., (2013), “What is The Use of Reengineering?”, ANT Management.
7. Davenport, T.H. and J.E. Short, (1990), “The New Industrial Engineering: Information Technology and Business Process Redesign”, Sloan Management Review, Vol 190, PP 11-27.
8. Davenport, T.H., (1993), “Process Innovation”, Harvard Business School Press.
9. Davenport, T.H., (1993), “Review of Re-engnneering the Corporation”, Sloan Management Review, Vol 47, PP 103-104.
10. Davenport, T.H. and N. Nohria, (1994) “Case Management and the Integration of Labour”, Sloan Management Review, Vol 51, PP 11-23.
11. Gunasekaran, A. and B. Kobu, (2002), “Modelling and analysis of business process reengineering”, Taylor & Francis
12. Graeme, W., (2008), “Interview Methodology and Sample Questions”
13. Hammer, M., (1990), “Re-engineering Work: Don't Automate, Obliterate”, Harvard Business Review, vol. 63, 104-112.
14. Hammer, M. and J. Champy, (1993), “Re-engineering the Corporation - a manifest for business revolution”, Nicholas Brealey Publishing Ltd.
15. Harrington, H.J., (1991), “Business Process Improvement: The Breakthrough Strategy For Total Quality, Productivity And Competitiveness”, McGraw Hill Professional.
16. Harvey, D., (1994), “Re-engineering; The Critical Success Factors”, Business Intelligence.
17. Hume D., “A Treatise of Human Nature”, Cambridge University Press
18. Ahadi, H.R., (2006), “Business Process Reengineering: The Role of Organizational Enablers And The Impact Of Information Technology” , “Advanced Topics in Information Resources Management”, Mehdi Khosrowpour
19. Kvale, S., (1996), “Interviews An Introduction to Qualitative Rese arch Interviewing”, Sage Publications.
20. Lampathaki F., Koussouris S., and J. Psarras, (2013), “business process reengineering Lifecycle. Business Process Reengineering”, NTUA
21. Magdinceva, M. and K. Postolov, (2012), “ Business process reengineering”, Skopje College of Economy First International Conference For Business
22. McNamara, C., (1999), “General Guidelines for Conducting Interviews”, Minnesota
23. Miller, D., (1990), “The Icarus Paradox”, Harper Business.
24. McHugh, P., Merli, G., and W. Wheeler, (1995), “Beyond business process reengineering : towards the holonic enterprise”, John Wiley & Sons.
25. Macintosh, R. and A.S. Carrie, (1995), “The Use of the GRAI Method in Re engineering, Proceedings of IFIP Conference on Re-engineering the Enterprise”, Galway
26. Porter, E., (1985), “Competitive Advantage - creating and sustaining superior performance”, The Free Press.
27. Peters, T.J., (1992), “Liberation Management: necessary disorganization for the nanosecond nineties”, MacMillan.
28. Partridge, M. and L. Perren, (1993), “Achieving Competitive Advantage”, Management Accounting, Volume 71, Issue l0, 498-508.
29. Parnaby, J., (1994), “Business process systems engineering”, International Journal of Technology Management.
30. Popova, E. and P. Shapota, (2013), “Reengineering of Business Processes and Information Technologies”, www2.osp.ru
31. Sumets, A., (2014), “Business Process Management for Logistics Operations”
32. Shapiro, B.P., Rangan ,V.K. and I.J. Sviokla, (1992), “Staple Yourself to an Order”, Harvard Business Review, vol.85, PP 113-122.
33. Tonnessen, T., (2014), “Is a synergistic approach to the combining of TQM and business process reengineering appropriate?”, Managing Process Innovation through Exploitation and Exploration Advances in Information Systems and Business Engineering, Springer.
34. Trochim, W., (2002), “Types of Surveys”, Research Methods Knowledge Base, http://www.anatomyfacts.com/research/researchmethodsknowledgebase.pdf
35. Utkin, E.A., (1998), “Business Reengineering. The Renovation of Business”, ЭКМОС.
36. Valenzuela, D and P. Shrivastava, (2005), “Interview as a method for qualitative research”, SCIAR.
37. Yin, R.K., (1994), “Applications Of Case Study Research”, Sage Publishing.
38. Yin, R.K., (2009), “Case Study Research: Design and Methods”, SAGE.