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研究生: 陳彥廷
Yann-Tyng Chen
論文名稱: 手機品牌聯想與產品特徵之關聯性研究
The Relationship between Brand Association and Product Features on Mobile Phones
指導教授: 宋同正
Tung-Jung Sung
口試委員: 陳建雄
Chien-Hsiung Chen
張建成
Chien-Cheng Chang
學位類別: 碩士
Master
系所名稱: 設計學院 - 設計系
Department of Design
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 79
中文關鍵詞: 設計手機品牌聯想產品特徵
外文關鍵詞: Design, Mobile Phones, Brand Association, Product Feature
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21世紀全球產業競爭態勢不僅已跳脫降低生產成本思維,更從強調製造效能升級到美學經濟。再者,雖多年OEM及ODM的經驗已促使台灣代工品質足以成為iPod走紅全球的幕後推手,卻仍無法塑造一個享譽國際的品牌。Davis (2000) 強調,品牌是公司一項重要的資產,良好的品牌可以讓企業快速獲利,並達到成長目標。基本上,一個品牌的成功要有良好的產品品質來奠基,且良好的產品品質更須有好的設計。是故,「設計」優劣攸關「品牌」的好壞。回顧先前設計與品牌相關研究發現,現階段針對品牌聯想型態和產品特徵屬性之關聯性研究的探討仍屬缺乏。基此,以Motorola、Nokia和Sony Ericsson三個手機品牌為研究樣本,且有別於先前研究,本研究乃直接採用實體手機為研究樣本,因過去大部分研究大都採用2D/3D虛擬或3D原型機,除不具真實感外,更無法針對互動部分作更進一步的施測。本研究採用典型相關分析法,探討品牌聯想型態與產品特徵屬性間之關聯性;並以T檢定和單因子多變量變異數分析,瞭解受測者基本背景是否影響其對品牌聯想和產品特徵的認知。本研究的受測者共有70位 (男女各半)。研究主要發現有四:1) 手機的「產品特徵」對「品牌聯想」具有較大的影響效益;2) 在手機品牌聯想的部分,三個構面皆能正向提升總體效益,並以「知覺品質」為首要,其次為「品牌態度」和「品牌意象」;3) 在手機產品特徵的部分,「整合性」為主要且正向影響整體效益的構面,其次為「互動性」,唯有「獨特性」對於總體效益的提昇,呈反向效果;4) 受測者的個人基本資料會影響品牌聯想之「品牌意象」;而受測者的手機使用經驗,則對產品特徵之「整合性」產生影響。


The situation of world wide industrial competition in 21st century not simply and merely has divorced from reducing production cost, but also upgraded from laying stress on productivity to esthetic economic. Although Taiwan’s sophisticated experience in OEM and ODM over decades has contributed to “good quality” and become the pusher behind the curtain of the glorious iPod, she might still barely build up a well-known international brand. In fact, brand is an important asset of a company, and good brands can help enterprises to rapidly earn benefits and drive the growth in further. First and foremost, a successful brand should be found with good product quality, and good product quality should essentially be realized by its qualified design. Past studies in design and brand research domains on the explorations between between brand association and product features are (relatively) little. Thus, this study employed three various brands of mobile phones: Motorola, Nokia and Sony Ericsson with a total of 9 bar-type real mobile phones as samples to investigate the relationships between brand association and product features based on the Canonical correlation analysis. In addition to adopting t-test and Multivariate Analysis of Variance (MANOVA) to understand whether the basic background of the participants could affect their perceptions on brand association and product features. Different from the experiments of past studies with 2D/3D virtual models or 3D prototypes, this study employed real mobile phones as the samples, since 2D/3D illustrations can neither reflect sense of reality nor dynamically confer on product interaction. A total of 70 participants (half male and half female) participated in this study. Four major findings of this study are: 1) product features of mobile phones have stronger effects on brand association; 2) as for brand association, all three factors can positively strengthen the overall benefit; in sequence, perceived quality comes first and secondly the brand attitude following with brand image; 3) as for product features on mobile phones, integration is the major factor positively influences entire benefit following by interaction in the next place, only uniqueness shows negatively in raising overall benefit; 4) brand image from brand association has linkage to the personal information of the participants; and their user experiences have remarkable effects on the integration of product features.

目錄 一、緒論…………………………………………………………………………………….. 1 1.1 研究背景與動機……………………………………………………………………….. 1 1.2 研究目標……………………………………………………………………………….. 3 1.3 研究範圍……………………………………………………………………………….. 4 1.4 研究流程……………………………………………………………………………….. 4 二、文獻探討……………………………………………………………………………….. 6 2.1品牌聯想………………………………………………………………………………… 6 2.1.1 品牌聯想之定義…………………………………………………………………… 8 2.1.2 品牌聯想之構成要素……...…………………………………….…………..……... 9 2.1.3 品牌聯想之衡量方式…………...…………………………………………….......... 15 2.1.4 小結……………………………………………………………………………….. 19 2.2 產品特徵………….…………………………………………………………………….. 21 2.2.1 產品特徵之定義………………………………………………………………….... 21 2.2.2 產品特徵之構成要素與衡量方式…………………………………………...……… 22 2.2.3 小結……………………………………………………………………………….. 24 2.3 品牌聯想與產品特徵之關係……………………………………………………………. 25 2.4 研究架構……………………………………………………………………………….. 26 三、研究設計……………………………………………………………………………….. 27 3.1 研究方法……………………………………………………………………………….. 27 3.2 研究對象……………………………………………………………………………….. 28 3.3 研究樣本……………………………………………………………………………….. 28 3.4 研究工具……………………………………………………………………………….. 30 3.5 研究步驟……………………………………………………………………………….. 32 四、研究發現………………………………………………………………………………… 34 4.1 敘述性統計…………………………………………………………………………………….. 34 4.2 品牌聯想與產品特徵之關聯性……………………………………………………………...... 37 4.2.1 品牌意象之因素分析……………………………………………………........................... 37 4.2.2 獨特性之因素分析……………………………………………………............................... 38 4.2.3 品牌聯想與產品特徵分析………………………………………………........................... 38 4.2.4 小結……………………………………………………....................................................... 41 4.3 受測者基本背景與品牌聯想分析………………………………………………...................... 42 4.3.1 個人基本資料與品牌聯想分析…………………………………………........................... 42 4.3.2 手機使用經驗與品牌聯想分析…………………………................................................... 42 4.3.3 小結……………………………………………………....................................................... 42 4.4 受測者基本背景與產品特徵分析………………………………………………...................... 45 4.4.1 個人基本資料與產品特徵分析…………………………………………........................... 45 4.4.2 手機使用經驗與產品特徵分析…………………………................................................... 45 4.4.3 小結……………………………………………………....................................................... 45 五、研究結論與建議………………………………………………………………………… 48 5.1 研究結論……………………………………………….............................................................. 48 5.1.1 品牌聯想與產品特徵之關聯性…………………………………....................................... 48 5.1.2 受測者背景對品牌聯想與產品特徵之影響…………………………………................... 49 5.2 研究建議……………………………………………….............................................................. 50 5.2.1 手機品牌聯想與產品特徵之設計實務建議…………………………………................... 50 5.2.2 後續研究建議………………………………....................................................................... 51 參考文獻…………………………………………………………………………………...... 52 【附錄一】 手機品牌聯想與產品特徵之關聯性研究問卷………….………………………… 57 【附錄二】 手機規格..………….…………………………………….……………………… 64 圖目錄 圖1研究流程…….…………………………………………………………………………… 5 圖2 品牌形象和品牌權益之關係圖…………………………………………………………... 10 圖3 品牌知識架構……………………………………………………………………………. 11 圖4 品牌聯想之衡量構面…..……...…………………………………………………………. 13 圖5品牌聯想的構成要素與衡量方式…………………………………………………………. 18 圖6品牌聯想 (型態) 和產品特徵 (屬性) 的關聯..……...………………………………….... 20 圖7 使用者滿意度和產品設計之關聯………………………………………………………… 21 圖8 使用者介面元素架構…………………………………………………………………….. 22 圖9 三個反應品牌識別之產品設計特徵……………………………………………………… 23 圖10 產品特徵 (屬性) 的構成要素和衡量方式………..……………………………………… 24 圖11 研究架構圖…………………………………………………………………………….. 26 圖12 問卷調查過程…………………………………………………………………………... 32 圖13 研究步驟……………………………………………………………………………….. 33 圖14 品牌聯想構面與產品特徵構面之典型相關分析路徑圖………………………………..... 40 表目錄 表1 由產品和市場衡量品牌權益之十大構面……….………………………………................ 15 表2 與顧客基礎品牌權益有關之品牌知識衡量方法………………………………………… 16 表3 品牌聯想之構成要素……………………………………………………………………. 19 表4 品牌聯想之衡量方式……………………………………………………………………. 20 表5 產品設計特徵…………………………………………………………………………… 22 表6 設計特徵 (屬性) 之構成要素……………………….…………………………………... 22 表7 產品特徵 (屬性) 之構成要素和衡量方式……………………………………………….. 24 表8 研究樣本……………………….………………………………………………………... 29 表9 品牌聯想要項內容表……...……….…………………………………………………...... 31 表10 產品特徵要項內容表………….………………………………………………............... 31 表11 受測者基本背景 (個人基本資料)………….…………………………............................ 35 表12 受測者基本背景 (手機使用經驗)………….…………………………............................ 36 表13 品牌意象之因素分析表………...…….…………………………………….…………... 37 表14 獨特性之因素分析表………...…….…………………………………….…………....... 38 表15 品牌聯想構面與產品特徵構面之典型相關分析……………….……………………...... 39 表16 個人基本資料與品牌聯想之檢定分析……………….……………………..........……… 43 表17 手機使用經驗與品牌聯想之檢定分析……………….……………………..........……… 44 表18 個人基本資料與產品特徵之檢定分析……………….……………………..........……… 46 表19 手機使用經驗與產品特徵之檢定分析……………….……………………..........……… 47

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