溝通為人際社會中互動相處的主要活動，隨著科技網路的進步，人與人之間溝通的方式不斷地演進，從以前開始就有很多的學者在研究面對面溝通與電腦中介溝通之間的關係。本研究欲從另一角度切入，探討行動中介溝通在企業環境中對溝通滿意度的影響。
本研究結果讓我們了解即時通訊與電子郵件的溝通滿意缺口，讓企業員工在選擇溝通媒介來進行溝通之前可以先行明白，增加溝通的質量；讓通訊軟體開發者了解開發軟體時可以改善的部分。
即時通訊或電子郵件各自擁有其特色，或許會相互取代，也或者會有新型態溝通媒介的產生，不管結果如何我們都預測未來溝通媒介發展的平台會著重在智慧型手機亦或是其他行動裝置上，行動中介溝通將取代電腦中介溝通成為新型態溝通方式。行動中介溝通讓使用者朝向隨時隨地、無拘無束的溝通境界，但相對地對使用者也會造成許多困擾與不便，如同資訊科技與網際網路進步之後衍生的資訊安全議題，行動中介溝通普遍了以後也會帶來許多問題，如員工過勞、休閒與工作無法區分、主管過度壓榨員工…等，這些都需要企業管理者與政府共同面對和處理。

Communication is the major activity of interpersonal environment. As technology and internet advance, the way of communicating between people improve continuously. Many researchers have researched the relationship between FTF and CMC. For this study, we want to discuss the effect of communication satisfaction by using mobile–mediated communication in the business environment.
From the result of this study, we can understand the gap of IM and E-mail. If the employees understand it before choosing media, they can get the better quality of communication. If the developers of communication software understand it, they can know what is communication software need to improve.
There are different characteristics of IM and E-mail. Maybe IM and E-mail will replace each other or will generate new media. Whatever, we predict we will use the new media on mobile phone or other mobile device. Mobile-mediated communication will replace computer-mediated communication and will become the new way of communicating. Users can communicate with others anytime and anywhere by using mobile–mediated communication. But it will also cause a lot of trouble and inconvenience to users. As information security issues after the progress derived from information technology and internet. The issues need company managers and government face and solve together.

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