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    Lean Service Management for Customer Service Center – A Case Study from Shanghai Repair Center
    • Department of Industrial Management /108/ Master
    • Author: Chi-Yi Chang Advisor: Shih-Che Lo
    • The parent company of the customer repair center in this case study is one of the top 5 global …
    • Clicks: 1331Downloads: 0
    • Full text public date 2025/06/01 (Intranet public)
    • Full text public date 2025/06/01 (Internet public)
    • Full text public date 2025/06/01 (National library)
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