簡易檢索 / 詳目顯示

研究生: 蔡宛倫
Wan-Lun Tsai
論文名稱: YouTube 頻道上的企業行銷影片策略分析
Strategic Analysis of Corporate Promotional Videos on the YouTube Channel
指導教授: 柯志祥
Chih-Hsiang Ko
口試委員: 陳建雄
Chien-Hsiung Chen
鄭金典
Jin-dean Cheng
學位類別: 碩士
Master
系所名稱: 設計學院 - 設計系
Department of Design
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 88
中文關鍵詞: 影音分享網站社群媒體行銷網路行銷策略
外文關鍵詞: video hosting websites, social media marketing, Internet marketing strategy
相關次數: 點閱:364下載:2
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

個案公司自2008年,便已開始耕耘影音分享與社群媒體,希望有效地利用現有的行銷資源與多元且變化迅速的平臺,散播出能真正有效流通的數位內容,來宣傳自身的優勢與獨特功能,進而提升產品的銷售量。本研究針對個案公司YouTube頻道上的影片,進行流量分析,結果發現在影片發布後,若是缺少相關的事件刺激或推廣的機制,點閱率的衰退將是相當的急遽與快速的。行銷影片製作者應該對於其所針對的地理區域的文化或偏好,進行研究與客製化設計。男性觀看網路行銷影片的比率遠高於女性,如果能夠更有效地針對女性人口推廣,這些網路行銷影片將可大大提升觀看次數。製作行銷影片的花費,與觀看次數並非成正比,因此如何更經濟且有效地使用行銷預算,是一重要課題。
在擬定行銷影片策略時,企業需決定影片類型與內容,才能有效傳播主要資訊,另也發現企業製作網路行銷影片,常面臨參與影片製作專案的相關人員,不熟悉製作的目的與過程、對於成效有錯誤幻想、無法有效控管整體製作流程的問題,最後並提出解決方法。


The case study companyhas cultivated consciously its video sharing and social media since 2008. The case studycompany intends to use effectively current marketing resources, diversified and fast-changing platforms to disseminate digital contents that can be circulated effectively. The purpose is to promote the advantages and unique functions of its smartphones to increase product sales. This study analyzed analytics data of videos on the case study company’s YouTube channel. The results indicated that after a video is published, the decline of click rates is very swift and fast if there are lack of relevant stimulated issues or promotion mechanisms. Producers of marketing videos should study the culture and preference of people in specific geographic areas for customized designs. There are more male viewers of the marketing videos than females. The marketing videos can greatly increase their viewing numbers if they can be promoted to the female population more efficiently. The cost of making a marketing video is not in direct proportion to the viewing number. It is an important issue to spend marketing budget more economically and efficiently.
When planning a marketing video strategy, companies need to define the genre and content of videos to effectively convey key messages. The study also discoveredsome issues during video production, such as the staff is unfamiliar with the purpose and process of production, the false illusion ofthe actual effect, the inability to control and manage the production process, and finally some solutions were proposed.

論文摘要 I 英文摘要 II 誌謝 III 圖表索引 VII 第一章緒論 1 1.1研究背景 1 1.2研究動機 2 1.3研究目的 3 1.4研究範圍與限制 4 1.5研究架構 4 第二章文獻探討 6 2.1線上影音分享網站 6 2.1.1線上影音分享網站的定義 7 2.1.2線上影音分享網站的特色與服務 8 2.1.3 YouTube 8 2.1.4寬頻網路影音廣告 9 2.1.5網站分析(web analytics) 10 2.2社群網路 11 2.2.1社群網站(social networking sites,SNSs) 12 2.2.2社群媒體行銷(social media marketing) 13 2.2.3關係行銷 17 2.2.4互動網路測量指標 20 2.3網路行銷策略 24 2.3.1病毒行銷 24 2.3.2電子郵件行銷 25 2.3.3口碑行銷 26 2.3.4網路口碑與購買行為 28 2.3.5植入式行銷 29 第三章研究方法 30 3.1研究方法的選擇 30 3.2個案選擇 31 3.3資料收集來源與方式 31 3.4谷歌分析器(Google Analytics) 34 3.5資料分析方法 36 3.6研究效度及信度 36 第四章研究成果與分析 37 4.1個案背景介紹 37 4.1.1個案公司歷史沿革 37 4.1.2個案公司部門簡介 39 4.1.3成立YouTube頻道的動機 40 4.1.4個案公司行銷影片類型 40 4.1.5 YouTube數據分析的優勢 42 4.1.6製作公司背景介紹 42 4.2個案公司YouTube行銷影片製作歷程與分析 43 4.3個案公司產品動畫影片點閱率分析 48 4.4個案公司產品教學影片點閱率分析 54 4.5個案公司劇情式病毒影片點閱率分析 59 4.6個案公司名人產品介紹影片點閱率分析 64 第五章結論與建議 71 5.1研究結論 71 5.1.1個案研究發現 71 5.1.2行銷影片策略 73 5.2後續研究與建議 76 參考文獻 78

Adamic, L. & Adar, E. (2003). Friends and neighbors on the web. Social Networks, 25(3), 211-230.
Adamic, L. & Adar, E. (2005). How to search a social network. Social Networks, 27(3), 187-203.
Adar, E., Teevan, J., & Dumais, S. T. (2008). Large scale analysis of web revisitation patterns. In M. Czerwinski & A. Lund (Eds.), Proceedings of the 26th Annual SIGCHI Conference on Human Factors in Computing Systems (pp. 1197-1206). New York: ACM.
Arndt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research, 4(3), 291-295.
Bagozzi, R. P. &Dholakia, U. M. (2002).Intentional social action in virtual communities.Journal of Interactive Marketing, 16(2), 2-21.
Bagozzi, R. P. (2000). On the concept of intentional social action in consumer behavior.Journal of Consumer Research, 27(3), 388-396.
Bampo, M., Ewing, M. T., Mather, D. R., Stewart, D., & Wallace, M. (2008). The effects of the social structure of digital networks on viral marketing performance. Information Systems Research, 19(3), 273-290.
Beer, D. (2008). Social network(ing) sites…revisiting the story so far: A response to Danah Boyd & Nicole Ellison. Journal of Computer-Mediated Communication, 13(2), 516-529.
Berry, L. L. (1983). Relationship marketing. Chicago: American Marketing Association.
Berry, L.L.& Parasuraman, A. (1991), Marketing service: Competing through quality. New York: The Free Press.
Bickart, B. & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15(3), 31-40.
Blackwell, R. D., Miniard, P. W., & Engel, J. F. (2006). Consumer behavior. Cincinnati, OH: South Western College Publisher.
Bone, P. F. (1992). Determinants of word-of-mouth communications during product consumption. Advances in Consumer Research, 19(1), 579-583.
Brown, J., Broderick, A. J., & Lee, N. (2007). Word of mouth communication within online communities: Conceptualing the online social network. Journal of Interactive Marketing, 21(3), 2-20.
Cha, M., Kwak, H., Rodriguez, P., Ahn, Y.Y., & Moon, S. (2007). I tube, you tube, everybodytubes: Analyzing the world’s largest user generated content video system. In M. Allman (Ed.),Proceeding of the 7th ACM SIGCOMM Conference on Internet Measurement (pp. 1-14). New York: ACM.
Chang,A.M., Kannan,P.K.,& Whinston,A.B. (1999).Electronic communities as intermediaries: The issues and economics.In D. King& A. Dennis (Eds.), Proceedings of the 32nd Hawaii International Conference on System Science (pp. 5042.1-5042.8). Los Alamitos, CA: IEEE Computer Society Press.
Chau, M. & Xu, J. (2007). Mining communities and their relationships in blogs: A study of online hate groups. International Journal of Human-Computer Studies, 65(1), 57-70.
Cheng, X., Dale, C., & Liu, J. (2007).Understanding the characteristics of Internet short video sharing: YouTube as a case study.In M. Allman (Ed.), Proceedings of the 7th ACM SIGCOMM Conference on Internet Measurement (pp. 28-36). New York: ACM.
Cheng, Z., Gao, B., & Liu, T. Y. (2010). Actively predicting diverse search intent from user browsing behaviors. In M. Rappa & P. Jones (Eds.), Proceedings of the 19th International Conference on World Wide Web (pp. 221-230). New York:ACM.
Chevalier, J. A. & Mayzlin, D. (2004). The effect of word of mouth on sales: Online book reviews. Journal of Marketing Reasearch, 43(3), 345-354.
Chilton, L. B. & Teevan, J. (2011). Addressing people’s information needs directly in a web search result page. In S. Sadagopan, K. Ramamritham, A. Kumar, & M. P. Ravindra (Eds.), Proceedings of the 20th International Conference on World Wide Web (pp. 27-36). New York: ACM.
Cho, C. H. &Cheon, H. J. (2004). Why do people avoid advertising on the internet? Journal of Advertising, 33(4), 89-97.
Cho, C. H. (2003). The effectiveness of banner advertisements: Involvement and click-through. Journalism and Mass Communication Quarterly, 80(3), 623-645.
Cho, C. H., Lee, J. G., & Tharp, M. (2001). Different forced-exposure levels to banner advertisements. Journal of Advertising Research, 41(4), 45-57.
Christopher,M.,Payne,A.,& Ballantyne,D. (1991).Relationship marketing: Bring quality, customer service and marketing together. London:Butterworth-Heinemann.
Clifton, B. (2012). Advanced web metrics with Google analytics (3rd ed.). New York: John Wiley & Sons.
Dellarocas, C. (2003). The digitization of word-of-mouth: Promise and challenges of online feedback mechanisms. Management Science, 49(10), 1407-1424.
Dellarocas, C., Awad, N. F., & Zhang, X. (2004). Exploring the value of online reviews to organizations: Implications for revenue forecasting and planning. In T. Mukhopadhyay&C. Sauer (Eds.), Proceedings of the 25th International Conference on Information Systems (ICIS ’04) (pp. 379-386). Los Angeles: The Association for Information Systems (AIS).
Egan, J. (2008)。關係行銷(Relationship marketing: Exploring relational strategies in marketing)(二版)(方世榮譯)。臺北市:五南。(原作2005年出版)
Fang, W. (2007). Using Google Analytics for improving library website content and design: A case study.Library Philosophy & Practice, 9(3), 1-17.
Finch, B. J. & Luebbe, R. L. (1997). Using Internet conversations to improve product quality: an exploratory study. International Journal of Quality & Reliability Management, 14(8), 849-865.
Finch, B. J. (1999). Internet discussions as a source for consumer product customer involvement and quality information: An exploratory study.Journal of Operations Management, 17(5), 535-557.
Garton, L., Haythornthwaite, C., & Wellman, B. (1998). Studying online social networks. In S. Jones (Ed.), Doing Internet research: Critical issues and methods for examining the Net (pp. 75-105). Thousand Oaks, CA: Sage.
Gelb, B. & Johnson, M. (1995). Word-of-mouth communication: Causes and consequences. Journal of Health Care Marketing, 15(3), 54-58.
Gelb, B. & Sundaram, S. (2002). Adapting to “word of mouse”. Business Horizons, 45(4), 21-25.
Godes, D. & Mazylin, D. (2004). Using online conversations to study word-of-mouth communication. Marketing Science, 23(4), 545-560.
Godin, S. (2000). Unleashing the ideavirus.New York:Hyperion.
Grabowski, A. (2007). Interpersonal interactions and human dynamics in a large social network. Physica A: Statistical Mechanics and Its Applications, 385(1), 363-369.
Gronroos, C. (1990). Service management: A management focus for service competition.International Journal of Service Industry Management, 1(1), 6-14.
Gruen, T. W., Osmonbekov, T., & Czaplewski, A. J. (2006). eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty. Journal of Business Research, 59(4), 449-456.
Hagel III, J. & Armstrong, A. G. (1997).Net gain: Expanding markets through virtual communities. Boston, MA: Harvard Business School Press.
Hampton, K. N. (2007). Neighborhoods in the network society: The e-neighbors study. Information, Communication and Society, 10(5), 714-748.
Hasan, L., Morris, A., & Probets, S. (2009). Using Google Analytics to evaluate the usability of e-commerce sites. In M. Kurosu (Ed.), Proceedings of the 1st International Conference on Human Centered Design (pp. 697-706). New York: ACM.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18(1), 38-52.
Hoegg, R., Martignoni, R., Meckel, M., & Stanoevska-Slabeva, K. (2006). Overview of business models for Web 2.0 communities. In K. MeilSner & M. Engelien (Eds.), Proceedings of GeNeMe 2006(pp.23-37).Dresden, Germany: TUDPress.
Holzner, S. (2009).Facebook marketing: Leverage social media to grow your business. Indianapolis, IN: Que Publishing.
Igarashi, T., Takai, J., & Yoshida, T. (2005). Gender differences in social network development via mobile phone text messages: A longitudinal study. Journal of Social and Personal Relationships, 22(5), 691-713.
Kim, H., Kim, G. J., Park, H. W., & Rice, R. E. (2007). Configurations of relationships in different media: FtF, email, instant messenger, mobile phone, and SMS. Journal of Computer-Mediated Communication, 12(4), 1183-1207.
Knauer, V. (1992). Increasing customer satisfaction. Puells, CO: US Office of Consumer Affairs.
Ko, H., Cho, C. H., & Roberts, M. S. (2005). Internet uses and gratifications: A structural equation model of internet advertising. Journal of Advertising, 34(2), 57-70.
Kruschwitz, U., Lungley, D., Albakour, M. D., & Song, D. (2013). Deriving query suggestions for site search.Journal of the American Society for Information Science and Technology (JASIST), 64(10), 1975-1994.
Kumar, R. & Tomkins, A. (2010). A characterization of online browsingbehavior. In M. Rappa & P. Jones (Eds.), Proceedings of the 19th International Conference on World Wide Web (pp. 561-570). New York: ACM.
Li, H. &Leckenby, J. D. (2007).Examining the effectiveness of internet advertising formats. In D. W. Schumann & E. Thorson (Eds.), Internet advertising: Theory and research (pp. 201-222). Mahwah, NJ: Lawrence Erlbaum.
Lin, J., Halavais, A., & Zhang, B. (2007). The blog network in America: Blogs as indicators of relationships among US cities. Connections, 27(2), 15-23.
Marin, R. & Boven, S. V. (1998, July 27). The buzz machine. Newsweek, 22-26.
Massey, B. L. & Levy, M. R. (1999). Interactivity, online journalism, and English-language web newspapers in Asia. Journalism and Mass Communication Quarterly, 76(1), 138-151.
Matzat, U. (2004). Academic communication and internet discussion groups: Transfer of information or creation of social contacts.Social Networks, 26(3), 221-255.
Millarde, D. & Ross, M. (2006). Web 2.0:Hypertext by any other name? In U. K. Wiil, P. J. Nurnberg, &J. Rubart (Eds.), Proceedings of the Seventeenth Conference on Hypertext and Hypermedia (pp. 27-30). New York: ACM.
Mislove, A., Marcon, M., Gummadi, K. R., Druschel, P., & Bhattacharjee, B. (2007). Measurement and analysis of online social networks. In C. Dovrolis &M. Roughan (Eds.), Proceedings of the 7th ACM SIGCOMM Internet Measurement Conference (IMC 2007) (pp. 29-42). New York: ACM.
Muniz, A. M., Jr. &O’Guinn, T. C. (2001).Brand community.Journal of Consumer Research, 27(4), 412-432.
Murata, T. & Moriyasu, S. (2008). Link prediction based on structural properties of online social networks. New Generation Computing, 26(3), 245-257.
Newkirk, C. D. & Forker, T. A.(2007).Does YouTube’s bright pastmean acloudy future?Intellectual Property and Technology Law Journal, 19(1),1-6.
Park, C. & Lee, T. M. (2009). Information direction, website reputation and eWOM effect: A moderating role of product type.Journal of Business Research, 62(1), 61-67.
Park, D. H. & Kim, S. (2008). The effects of consumer knowledge on message processing of electronic word-of-mouth via online consumer reviews.Electronic Commerce Research and Applications, 7(4), 399-410.
Park, H. W. & Kluver, R. (2007). E-relationships in politicians’ blogs in South Korea: Comparing online and offline. Paper presented atthe 57th Annual Conference of the International Communication Association.TBA, San Francisco, CA.
Park, H.W. & Jankowski, N. (2008). A hyperlink network analysis of citizen blogs in South Korean politics. Javnost- The Public, 15(2), 57-74.
Pisani, F. (2006).Journalism and Web 2.0. Nieman Reports, 60(4), 42-44.
Reingen, P. H., Foster, B. L., Brown, J. J., & Seidman, S. B. (1984). Brand congruence in interpersonal relations: A social network analysis. Journal of Consumer Research, 11(3), 1-26.
Richins, M. (1983). Negative word-of-mouth by dissatisfied consumers: A pilot study. Journal of Marketing, 47(1), 68-78.
Rosen, E. (2001)。口碑行銷:如何引爆口耳相傳的神奇威力(The anatomy of buzz: How to create word-of-mouth marketing)(林德國譯)。臺北市:遠流。(原作2000年出版)
Rowell, R. (2011). YouTube: The company and its founders. Edina, MN: ABDO.
Russo, T. & Koesten, J. (2005). Prestige, centrality, and learning: A social network analysis of an online class. Communication Education, 54(3), 254-261.
Safko, L. & Brake, D. K. (2009).The social media bible: Tactics, tools and strategies for business success. Hoboken, NJ: John Wiley & Son.
Shih, C. (2009). The Facebook era: Tapping online social networks to build better products, reach new audiences, and sell more stuff. Boston, MA: Prentice Hall.
Shumate, M. & Lipp, J. (2008). Connective collective action online: An examination of the hyperlink network structure of an NGO issue network. Journal of Computer-Mediated Communication, 14(1), 178-201.
Sohn, D. (2009). Disentangling the effects of social network density on electronic word-of-mouth (eWOM) intention. Journal of Computer-Mediated Communication, 14(2), 352-367.
Sooryamoorthy, R., Miller, B. P., & Shrum, W. (2008). Untangling the technology cluster: Mobile telephony, internet use and the location of social ties. New Media & Society, 10(5), 729-749.
Stambler, S. (1998).Beyond spam: E-mail marketing that works.Walnut Creek, CA: TechProse.
Stefanone, M. A. & Gay, G. (2008). Structural reproduction of social networks in computer-mediated communication forums. Behavior& Information Technology, 27(2), 97-106.
Subramani, M. R. & Rajagopalan, B. (2003). Virtual extension: Knowledge-sharing and influence in online social network via marketing. Communication of the ACM, 46(12), 300-307.
Treese, W. (2006). Web 2.0: Is it really different?netWorker, 10(2), 15-17.
Trier, M. (2008). Towards dynamic visualization for understanding evolution of digital communication networks. Information Systems Research, 19(3), 335-350.
Tyler, M. E. & Ledford, J. (2006). Google Analytics. Indianapolis, IN: Wiley.
Wellman, B. & Gulia, M. (1999). Net surfers don’t ride alone: Virtual communities as communities. In P. Kollock& M. Smith (Eds.), Communities and cyberspace (pp. 167-194). New York: Routlege.
Wellman, B. (2001). Computer networks as social networks. Science, 293(5537), 2031-2034.
Westbrook, R. A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Marketing Research, 24(3), 258-270.
Yin, R. K. (2009)。個案研究設計與方法(Case study research design and methods)(3rd ed.)(三版)(周海濤、李永賢、張蘅譯)。臺北市:五南。(原作2002年出版)
Ying, H. L. & Chung, C. M. Y. (2007). The effects of single-message single-source mixed word-of-mouth on product attitude and purchase intention. Asia Pacific Journal of Marketing and Logistics, 19(1), 75-86.
朱全斌、蔡順百(2001)。串流媒體數位工程應用於網路電視之探討-以元智校園電視臺為例。在應用媒體藝術理論與實務研討會編輯委員會(編),2001應用媒體藝術理論與實務研討會論文集(頁305-316)。新北市:國立臺灣藝術大學。
朱志卿(2011)。影音分享網站使用性與介面設計之研究。未出版之碩士論文,國立雲林科技大學視覺傳達設計系碩士班,雲林縣斗六市。
行政院研究發展考核委員會(2012)。101年個人/家戶數位機會調查。臺北市:行政院研究發展考核委員會。
李廷芳(2012)。YouTube:宅經濟下網民的創業核彈術。臺北市:丹陽文化。
林文寶(2002)。關係品質與行銷績效關聯性之研究。企業管理學報,55,頁47-82。
林怡君(2010)。網路影音分享網站之使用者檢索行為研究。未出版之碩士論文,國立臺灣師範大學圖書資訊學研究所,臺北市。
林頌堅(2000)。從網站工作記錄觀察大學圖書館網站使用情形。大學圖書館,4,2-22。
林頌堅(2008)。以網站流量資料探討使用者的網路使用行為。圖書資訊學研究,2,39-60。
欣勤(1998)。網路廣告郵件氾濫問題。資訊與電腦雜誌,217,59-62。
洪士耕(2011)。社群媒體之關係行銷研究-以7-Eleven之Facebook粉絲專頁使用者為例。未出版之碩士論文,中國文化大學新聞暨傳播學院新聞學系碩士班,臺北市。
個案公司(2013)。2012年度公司年報。臺北市:個案公司。
徐愛蒂(2007,5月19日)。Web 2.0影音網站新樣貌。工商時報,D3版。
財團法人臺灣網路資訊中心(Taiwan Network Information Center,TWNIC)(2013,9月26日)。臺灣寬頻網路使用調查報告。臺北市:財團法人臺灣網路資訊中心。
高妮霠(2007)。Web 2.0應用服務之使用與滿足研究-以線上影音分享網站為例。未出版之碩士論文,國立臺灣科技大學企業管理系碩士班,臺北市。
張家茹(2003)。臺灣網路虛擬偶像之行銷策略研究。未出版之碩士論文,國立政治大學廣播電視學研究所,臺北市。
張淳矞(2009)。以動態網路分析探討網路社群口碑與購買態度之關係:以批踢踢nb_shopping板為例。未出版之碩士論文,國立交通大學傳播研究所碩士班,新竹市。
戚栩僊(2010)。社群網站使用與社群媒體行銷使用者反應-以《Facebook》廣告與虛擬品牌社群為例。在政大數位文化行動研究室(編),2010數位創世紀:E世代與資訊科技學術實務國際研討會論文集(頁1-38)。臺北市:國立政治大學公企中心。
陳明珠(2013)。以網站工作紀錄分析政府網站使用行為-以中華民國財政部網站為例。未出版之碩士論文,世新大學資訊傳播學系碩士班,臺北市。
陶允芳(2012)。七億點閱率 影視諧星救經濟。天下雜誌,511,246-247。
曾光華(1995)。客戶資料庫與關係行銷。在國立中正大學企管系(編),第二屆中小企業管理研討會論文集(下)(頁129-137)。臺北市:經濟部中小企業處。
黃振樑(2008)。應用Google Analytics輔助部落格行銷-以電腦圖書為例。未出版之碩士論文,實踐大學企業創新發展研究所,臺北市。
楊欣倫(2011)。網路行銷活動態度、主觀規範、自我建構、自我調節與行為意圖之研究-以網路成癮症者為例。未出版之碩士論文,國立嘉義大學企業管理學系碩士班,嘉義市。
葉殷志(2011)。YouTube影片製作的行動研究。未出版之碩士論文,國立中山大學資訊管理學系碩士班,高雄市。
蔡念中、陳明珠(2001)。寬頻網路廣告新趨勢:影音廣告之應用與其未來性之探討。臺北市:臺灣有線視迅寬頻網路發展協會。
謝哲豪(2006)。線上影音分享-網路產業明日之星。數位時代,129,150-159。

無法下載圖示 全文公開日期 2019/06/30 (校內網路)
全文公開日期 本全文未授權公開 (校外網路)
全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
QR CODE