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研究生: 林文晰
WEN-XI LIN
論文名稱: 移動互聯網時代廣告體驗與廣告態度對消費者品牌態度及購買意願的影響研究
Research on the Influence of Advertising Experience and Advertising Attitudes on Consumers' Brand Attitudes and Purchase Intentions in the Era of Mobile Internet
指導教授: 欒斌
Pin Luarn
口試委員: 陳正綱
Cheng-Kang Chen
林鴻⽂
Hong-Wen Lin
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 57
中文關鍵詞: 廣告體驗互動式廣告廣告態度廣告效果作用機制
外文關鍵詞: Advertising Experience, Interactive Advertising, Advertising Attitude, Advertising Effect Mechanism
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  • 在碎片化與平臺化並行的互聯網媒體時代,廣告傳播變得更為細碎。Ronald(2008)談及未來廣告時表示未來的廣告和傳播的標誌是消費者參與程度更高,控制力更強,廣告和傳播由單向傳播向雙向溝通轉變,互動廣告將成為未來廣告發展的主要展現形式。人與人之間的交流最重要的過程是互動,同樣,廣告與人的互動也是為了能夠滿足消費者對產品資訊的追求。事實證明,相比過去的傳統廣告,消費者更喜歡能參與其中並體會樂趣的互動廣告,能夠帶給用戶更多樣化的感官體驗。這種主動參與使得消費者的廣告體驗更佳,也使得廣告傳遞資訊的效果得以良好的實現。對於廣告主而言,互動式廣告實現了廣告快捷低成本的傳播,讓廣告走進人們的生活,從而更好的提升廣告的體驗感。
    本文系統梳理和歸納了國內外學者對廣告體驗和互動式廣告的相關研究,構建了一個理論框架,探究廣告態度的前因。本文研究的重點在於廣告體驗對廣告態度影響及廣告態度、品牌態度與購買意願的相關關係,並進一步討論了不同廣告體驗對廣告態度的影響是否存在差異。具體以移動互聯網時代為研究背景,以微信朋友圈為廣告投放載體。本研究為實證研究,借助SPSS22.0統計分析軟體,對收集到的問卷進行信度和效度檢驗,並採用相關分析、回歸分析和拔靴法對假設進行驗證。
    研究結果表明,廣告體驗對廣告態度具有顯著的正向影響,且相對於傳統圖文廣告的廣告體驗而言,互動式廣告的廣告體驗對廣告態度的正向影響更大。移動互聯網下的社交媒體平臺與互動廣告的協同互動傳播可以帶給用戶全新的廣告體驗。並且,對於廣告主而言,能使得廣告主獲得更好的受眾廣告態度。
    廣告態度通過兩條路徑影響消費者購買意願,第一條是通過影響品牌態度進而影響消費者購買意願,第二條是直接影響購買意願。
    本研究填補了過去對於廣告體驗和互動式廣告實證研究領域的空白,擴展了市場營銷學、廣告學、消費者行為學等相關學科研究領域,也為企業進行線上廣告投放、廣告技術平臺發展提供理論上的依據。
    互聯網技術的發展,營銷突破了以往的靜止狀態,變得移動、生動。在被大品牌充斥的現代傳媒世界中、同質化愈發嚴重,越是與眾不同的事物越容易被關注,在營銷的場景中發揮眼球經濟的力量。故企業應借助數字化、資訊化和虛擬化技術,為用戶創造更好的傳媒體驗和感受,提高受眾廣告體驗,從而更好的實現營銷推廣目標。


    In the era of Internet media where fragmentation and platformization coexist, advertising communication has become more fragmented.When talking about future advertising, Ronald (2008) said that the sign of future advertising and communication is that consumers have a higher degree of participation and stronger control. Advertising and communication are changing from one-way communication to two-way communication. Interactive advertising will become the the main form of future advertising.The most important process of communication between people is interaction. Similarly, the interaction between advertising and people is to satisfy consumers' pursuit of product information. Facts have proved that consumers prefer interactive advertisements that can participate in and experience fun compared to traditional advertisements in the past, which can bring users a more diverse sensory experience. This kind of active participation makes the consumer's advertising experience better, and also enables the effect of advertising to convey information to be well realized. For advertisers, interactive advertising realizes the fast and low-cost dissemination of advertisements, allowing advertisements to enter people's lives, thereby better enhancing the experience of advertising.
    This article is combed and summarized the relevant research on domestic and foreign scholars on advertising experience and interactive advertising, and constructs a theoretical framework to explore the predecessor of advertising attitude. The focus of this paper is that the advertising experience is related to advertising attitudes, advertising attitude, brand attitude and purchase willingness, and further discusses whether there is a difference in the impact of different advertising experiences on advertising attitudes. Specifically in the mobile Internet age as research background, the carrier is placed in the WeChat Moments. This study is an empirical study, with SPSS22.0 statistical analysis software, the credit and validity test of the collected questionnaire, and the assumptions are verified by related analysis, regression analysis and boot boots method.
    The results show that the advertising experience has a significant positive impact on advertising attitude, and the advertising experience of interactive advertisements is greater than the advertisement of advertising attitude relative to the advertising experience of traditional graphic advertising. Social media platforms under the mobile Internet and interactive interaction communication of interactive advertisements can bring users new advertising experiences. Also, for advertisers, the advertisers can get better audience advertising attitudes.
    The advertising attitude affects consumer purchase wishes through the two paths. The first one is through the influence of brand attitude, and the second is to directly affect the willingness.
    This study fills the past for advertising experience and interactive advertising empirical research field, expanding market research, advertising, consumer behavior, etc., and also provides suggestions to companies with online advertising and advertising technology platform.
    With the development of Internet technology, marketing has broken through the static state of the past and has become mobile and vivid. In the modern media world flooded by big brands, homogeneity is becoming more and more serious. The more distinctive things are, the easier it is to be noticed, and the power of eyeball economy is exerted in the marketing scene. Therefore, companies should use digital, information and virtualization technologies to create a better advertising experience for users, improve audience advertising experience, and better achieve marketing and promotion goals.

    目錄 第一章 緒論 1 第一節 研究背景及動機 1 第二節 研究目的 3 第三節 研究內容及框架 4 1.3.1 研究內容 4 1.3.2 研究框架 4 第二章 文獻探討 6 第一節 廣告體驗 6 2.1.1 廣告體驗 6 2.1.2 互動式廣告 7 2.1.3 社交媒體中的互動式廣告 10 2.1.4 廣告體驗與互動式廣告 11 第二節 廣告態度 14 第三節 品牌態度 16 第四節 購買意願 18 第三章 研究方法 20 第一節 理論模型 20 第二節 研究假設 21 3.2.1 廣告體驗對消費者廣告態度的影響 21 3.2.2 廣告態度對品牌態度的影響 22 3.2.3 廣告態度對購買意願的影響 22 3.2.4 品牌態度對購買意願的影響 23 第四章 研究設計與數據收集 24 第一節 研究設計 24 4.1.1 研究背景的選擇 24 4.1.2 廣告投放場景的選擇 25 4.1.3 刺激物的選擇 26 4.1.4 量表設計 27 第二節 數據收集 27 第五章 數據分析與假設檢驗 29 第一節 數據的信度和效度分析 29 5.1.1 信度分析 29 5.1.2 效度分析 29 第二節 假設檢驗 32 5.2.1 相關分析 32 5.2.2 回歸分析 32 5.2.3 中介效應檢驗 35 第六章 研究結論與研究局限 36 第一節 研究結論與貢獻 36 第二節 實踐意義 36 第三節 研究局限與未來研究之建議 37 參考文獻 39 附錄 本研究所用問卷 44

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