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研究生: 趙光正
Kuang-cheng Chao
論文名稱: 說故事行銷在Facebook中傳遞效果之研究
Research of the Dissemination Effect of Storytelling Marketing on Facebook
指導教授: 欒斌
Pin Luarn
口試委員: 盧希鵬
Hsi-peng Lu
陳正綱
Cheng-kang Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 102
中文關鍵詞: 說故事行銷Facebook分享意願
外文關鍵詞: storytelling, Facebook, Sharing Intention
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隨著網際網路的發展逐漸普及,人們獲取資訊的管道越來越多元,從e-mail、網路論壇、部落格到現今的社群網站,其中又以Facebook較為流行,使用者高達8億,其使用者黏性、即時性、互動性皆很高,許多人在上面分享事情與蒐集資訊;因此許多企業開始將Facebook視為一個與消費者溝通的重要平台,並在上面宣傳其品牌故事,期望藉由社群的分享力量,擴大說故事行銷的效益。
然而,過往的研究多探討故事品質的衡量、故事對消費者面對品牌或產品態度的影響、亦或是以部落格來探討故事行銷對消費者行為意願造成的影響,鮮少有將說故事行銷拓展至Facebook等社群網站上之研究,過往對於如何說一個好故事的量表是否仍適用在Facebook上?如何成為一個在Facebook上大家互相分享轉載的故事?正是本研究探討的課題。
首先,本研究整理過往對於好故事的定義,歸納出三大構面:真實性、結構性、心理性,並以2×2×2的實驗設計法,將三大構面分別操弄為:高/低真實性、高/低結構性、高/低心理性,共八種情境;接著,以Facebook上最重要的分享行為來衡量成為一個好故事必須具備的要素;最後,經由網路問卷蒐集419份有效問卷,使用獨立樣本t檢定、單因子變異數分析、多重比較法等統計方法,運用SPSS18.0進行分析。
結果顯示,儘管過去研究認為三大構面都是成為一個好故事的重要因素,但在Facebook上,對分享意願造成最大影響的構面為心理性,由此可知要在Facebook上,成為一個廣為流傳的故事,最需要注意的就是心理性。另外,本研究也發現人們在Facebook上喜歡分享的故事類型,以勵志、笑話、心靈成長類為主。因此,本研究在學術面,提供後續學者一個新的參考架構;在實務面,也提供企業在Facebook上實行說故事行銷時一個參考的方向。


With the development of Internet, from email to chat rooms, from blog to social media, people now get access to information via multichannel. Among all this, Facebook is one of the main streams with more than 8 billion users. People engage with Facebook immediate and interactive. Business starts viewing Facebook as an important communicative platform with customers since people share and search for information on it. By leveraging Facebook’s power, enterprise will be able to build brand awareness and enlarge the effectiveness of storytelling marketing.
However, past research mostly dig on how to evaluate the quality of storytelling, how it influences customers’ attitude towards brand and how bloggers shift consumers’ behavior by storytelling marketing. There is less research been done related to Facebook storytelling marketing. Is the past measurement of a good story still suitable for use on Facebook ? How a story become wildly spread on Facebook ? We will focus our research on these topics.
First, we use the past definition of a good story, summed up by three dimensions, authentic, structural and psychological. Second, we use a 2 × 2 × 2 experimental design method putting three dimensions to high / low authentic, high / low structural, and high / low psychological. Then, we design eight situations and measure the sharing behavior on Facebook. Data were collected through online questionnaires which distributed to Facebook communities. Finally, we analyze independent sample t test, single factor analysis of variance and multiple comparison methods by using SPSS18.0.
Despite previous studies demonstrate that the three dimensions are important factors for a good story on Facebook, our research showed that psychological composition is the most influential factor on sharing intention. Therefore, for a story to become widely spread on Facebook, the most essential part is psychological composition. In addition, this study also found that the type of stories that people like to share on Facebook are inspirational, jokes, and spiritual growth classes. As a result, this study provides a new reference framework of the follow-up scholars from an academic standpoint. In practice, it provides a reference direction of the implementation of storytelling marketing on Facebook for business standpoint.

目錄 摘要 I Abstract II 致謝 III 目錄 IV 表目錄 VII 圖目錄 VIII 第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 2 第三節 研究目的 3 一、 探討故事的哪些因素會影響故事在Facebook上的分享意願 3 二、 探討如何在Facebook上成為一個大家願意分享轉載的故事 3 第四節 研究流程 4 第二章 文獻回顧 5 第一節 說故事理論 5 一、 故事的定義 5 二、 故事的功能 6 三、 好故事如何說 8 四、 說故事行銷 13 第二節 說故事行銷與社群網站 15 第三節 社群分享行為 16 一、 社群口碑的影響 16 二、 分享意願 18 第三章 研究方法 21 第一節 研究架構 21 第二節 研究假說 22 一、 真實性與分享意願 22 二、 結構性與分享意願 23 三、 心理性與分享意願 24 四、 三大構面與分享意願 25 第三節 研究變數與操作型定義 26 第四節 研究設計 27 一、 情境設定 27 二、 問卷設計 30 第五節 實驗程序 32 一、 研究對象 32 二、 資料蒐集 32 三、 測驗流程 32 第六節 分析方法 33 一、 敘述性分析 33 二、 信效度分析 33 三、 獨立樣本t檢定 33 四、 單因子變異數分析 34 第四章 資料分析 35 第一節 敘述統計分析 35 一、 樣本屬性分析 35 第二節 信效度分析 39 一、 信度分析 39 二、 效度分析 39 第三節 操弄性檢定 40 第四節 假說驗證 41 一、 真實性與分享意願 41 二、 結構性與分享意願 42 三、 心理性與分享意願 42 四、 三大構面與分享意願 42 第五節 多重比較法 43 一、 不同情境之分享意願檢驗 44 二、 多重比較法前提假設之檢驗 44 三、 各情境之多重比較 44 四、 實驗結果彙整 51 第五章 結論與建議 52 第一節 結論 52 一、 在Facebook上,具有高真實性的故事其分享意願會顯著高於低真實性的故事 52 二、 在Facebook上,具有高結構性的故事其分享意願會顯著高於低結構性的故事 53 三、 在Facebook上,具有高心理性的故事其分享意願會顯著高於低心理性的故事 53 四、 在大部分的情況下,同時具有高真實性 、高結構性、高心理性的故事於Facebook上會有較佳的分享意願。 54 五、 多重比較法之結論 54 第二節 研究貢獻 56 一、 理論意涵 56 二、 實務意涵 57 第三節 研究限制 58 第四節 未來研究建議 58 參考文獻 60 一、 中文部分 60 二、 英文部分 62 附錄一 前測問卷 67 附錄二 正式問卷 75

一、 中文部分
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4. 陳怡如(2012.5)。微世代商機=微電影x微小說x微革命x微消費。數位時代,216,48-70。
5. 彭杏珠(2009.5)。說故事,就能說出CASH。遠見雜誌,275,96-102。
6. 趙荻瑗(2011.10)。雲端貨幣大未來。數位時代,209,130-145。
(五) 中文網站
1. 創市際:http://www.insightxplorer.com/news/news_09_23_11.html
二、 英文部分
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(三) website
1. Facebook: statistics: http://www.facebook.com/press/info.php?statistics (downloaded 2011-02-17)
2. Facebook checker: http://www.checkfacebook.com/
3. Comscore:http://www.comscore.com/Press_Events/Press_Releases/2012/5/Introducing_Mobile_Metrix_2_Insight_into_Mobile_Behavior 

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