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研究生: 謝秀芬
Hsiu-fen Hsieh
論文名稱: 從資源管理觀點探討資訊科技促進組織敏捷性-以長春企業為例
Exploring IT-enabled Organizational Agilities from Resource Management Perspective-Lessons Learned from CHANG CHUN GROUP
指導教授: 周子銓
Tzu-Chuan Chou
口試委員: 李國光
Gwo-Guang Lee
黃世禎
Shih-Chen Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理系
Department of Information Management
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 100
中文關鍵詞: 資源管理組織敏捷性資訊科技促成組織敏捷性
外文關鍵詞: Resource Management, Organizational Agility, IT-Enabled Organizational Agility
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  • 近年來,世界邁入科技的新紀元,日新月異成長的資訊技術,使得組織之間的競爭更加激烈與白熱化,這樣的背景之下,造就了一個充滿了動盪、不確定性、不連續性,且難以預測的嚴酷生存環境,為了因應環境動盪變遷所帶來的衝擊和考驗,組織必須具備敏捷性,才能增加組織的競爭力,以利組織的永續生存。
    許多文獻指出,資訊科技具有促成組織敏捷性的強大潛力,回顧現有文獻發現,大部分的文獻對於如何達到資訊科技促成組織敏捷性,也就是組織如何達到此種能力,都無提供具體方針,僅為抽象概念模型,也缺乏相關的實證檢驗。
    本研究提出透過資源管理觀點,來探討組織如何透過資訊科技來達到組織敏捷性。以長春石化集團作為個案研究的訪談對象,觀察其E化、M化、U化階段,如何透過資源管理來達到資訊科技促成組織敏捷性,以及各階段組織敏捷性的特色為何。本研究發現組織敏捷性隨資訊科技演進而逐漸累積,E化階段為資訊部門的部署敏捷性,M化階段為企業流程的即時回應敏捷性,U化階段則擴大到整個組織的組織敏捷性,此過程為循序漸進無法一蹴可幾,可供其他組織對於發展組織敏捷性之參考。


    Ever since the world entered the new era of technology, the ever advancing in information technology has exacerbated the competition among organizations. This competitive environment is full of turmoil, uncertainty, discontinuity, unpredictability, and survival becomes much more difficult for businesses. Business must obtain agility in order to be competitive enough to face the impact and challenges brought forth by the drastic changes in business environment, and it seems to be the only way to ensure sustainability for the businesses.
    Many research papers have pointed out that information technology has the potential to enable organizational agility; however, most of these studies are abstract, conceptual models without concrete substantive, procedural, actionable plans -- let alone empirical evidence -- in exactly how to achieve such organizational agility.
    This research explores, using the perspectives of resource management, how organizations may achieve organizational agility through information technology adoption and implementation. This study uses Chang Chun Group (one of the largest privately-owned petrochemical firms in Taiwan) as a case study to observe how the company achieves organizational agility through resource management. The observation includes the company’s E- M- and U-phases of technology adoptions and the characteristics of each phase. The study finds that organizational agility gradually accumulates as the evolutional of information technology. E-phase shows the deployment agility in IT department, M-phase shows real-time response agility at business process, and U-phase brings business agility in whole organization. This process is evolutionary, gradual, and not happen overnight.

    摘要 I Abstract II 誌謝 III 目錄 IV 表目錄 VI 圖目錄 VII 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究問題與目的 2 1.3 研究範圍與流程 3 1.4 論文架構 5 第二章 文獻探討 6 2.1 組織敏捷性 6 2.2 資訊科技促成組織敏捷性(IT-enabled Organizational Agility) 10 2.3 資源管理的演進 12 2.3.1 資源基礎觀點 12 2.3.2 資源管理觀點 16 第三章 研究架構與方法 22 3.1 研究架構 22 3.2 研究觀察重點 23 3.3 研究方法 24 3.4 資料蒐集與分析 25 第四章 個案描述與分析 28 4.1 個案公司背景簡介 28 4.2 個案發展描述 31 4.2.1 E化階段 32 4.2.2 M化階段 37 4.2.3 U化階段 45 4.3 個案分析 58 4.3.1 資源策略以構建資源組合(Structuring the Resource Portfolio) 58 4.3.2 整合資源形成能力(Bundling Resources to Build Capabilities) 62 4.3.3 能力的槓桿效果以達到組織敏捷性(Leveraging Capabilities to Create Organizational Agilities) 66 第五章 研究結論與建議 70 5.1 結論與研究貢獻 70 5.2 研究限制與未來研究方向 72 參考文獻 74 附錄A:個案分析佐證資料 80 附錄B:受訪者資料與訪談問題彙整 99

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    網站:
    1. 長春石化集團,http://www.ccp.com.tw/

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    5. 劉哲銘(2007),『長春石化以QR Code當電子提貨單,改善物流效率』,12月31日,iThome新聞專題,http://www.ithome.com.tw/itadm/article.php?c=46942&s=1

    6. 劉哲銘(2009),『整合通訊也能DIY』,10月05日,iThome技術專題, http://www.ithome.com.tw/itadm/article.php?c=57336

    7. 陳珮雯(2005),『買IP PBX,時機成熟沒?』,11月18日,iThome技術專題,http://www.ithome.com.tw/itadm/article.php?c=34145

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