過去研究顯示利害關係人管理是專案管理的重要議題，甚至逐漸成為專案成功的關鍵因素，特別對於複雜的大型資訊專案更是如此。近年來專案利害關係人管理的研究，普遍以不同利害關係人的角色出發，偏重於如何管理專案中各別利害關係人的要求，較缺乏利害關係人間網絡關係整體性的研究。因此本研究以國內某家金控公司為研究對象，透過個案研究方法進行訪談並作資料的蒐集，以瞭解其核心銀行系統專案內的利害關係人網絡關係，屬於探索性質的質性研究。
本研究以網絡分析為觀點，探討專案中的利害關係人管理。經由相關文獻資料，本研究整理出網絡分析的主要觀察構面，分別為網絡關係形成、網絡結構（交易內容、連結性質與結構特性）以及專案四階段（起始、計劃、執行與結束）各階段之網絡變化。另外，在專案權責架構下，將利害關係人網絡區分成垂直關係網絡與水平關係網絡來作更深入的分析。最後歸納出大型資訊專案利害關係人的管理機制，希望在專案利害關係人管理研究領域中，提供一個新的分析觀點與討論視野。

Previous researches have pointed out that stakeholder management is one of important problems of project management. Moreover, it can become a crucial success factor for projects, especially complicated large-scale information projects. However, project stakeholder management researches in recent years have been more on how to management each stakeholder’s claims in the project, as for the researches of stakeholders’ network relationship, there have been less. Therefore, this study used data of a domestic financial holding company from interview survey in order to understand the network of stakeholders in the Core Banking System (CBS) Project.
Based on the network perspective, this study was to analyze the formation and structure (content, nature of the links, and characteristic) of the network, and even the changes of the network across the initiating, planning, executing, and closing on the project stages. Furthermore, this study divided the network into vertical relation and horizontal relation with the chain of command to analyze the relationship of the network. The results of this study suggested a strategy of stakeholder management in large-scale information project.

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