簡易檢索 / 詳目顯示

研究生: 鐘偉文
Wei-Wen Chung
論文名稱: 台灣消費者對協同消費模式之接受度探討
Taiwan consumer's acceptance toward Collaborative Consumption
指導教授: 欒斌
Pin Luarn
口試委員: 陳正綱
Cheng-Kang Chen
葉瑞徽
Ruey-HueiYeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 61
中文關鍵詞: 協同消費科技接受理論信任計畫行為理論
外文關鍵詞: Collaborative Consumption, TAM, Trust, TPB
相關次數: 點閱:388下載:4
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 協同消費一詞為Rachel Botsman 在2010年的TED Talk中提出,其為傳統的分享消費方式和網路科技結合下的產物。拜金融風暴導致經濟蕭條之賜,此模式便利且省錢的特質在歐美掀起了一波熱潮。協同消費在歐美地區早已不陌生,然而對於亞洲國家而言仍是新鮮的科技。
    目前國內消費者較熟知的協同消費科技為Uber,但對於協同消費的熟悉與接受程度尚欠缺調查。學術上,雖有外國學者針對協同消費的各面項討論,然而對於台灣消費者是否接受此科技模式仍未有學者提出相關研究。有鑑於此,本研究將針對台灣消費者對於協同消費模式接受度之關鍵影響因素進行探討。
    本研究使用TAM之延伸模型為研究架構,此模型為原始TAM模型與信任和TPB理論中變項的結合。透過此模型,本研究將探討三個問題:一、瞭解協同消費之使用者接受協同消費模式的態度與意願之關鍵影響因素;二、瞭解信任對於協同消費使用者之認知行為控制、主觀規範與使用態度之影響;三、驗證延伸信任與TPB之科技接受模型是否適用於其他電子商務科技,如協同消費模式。
    經由研究結果的分析,本研究期望能找出影響台灣消費者對於協同消費模式接受度之關鍵因素,進而提供業者更精確的消費者特性以利其進行更精準的行銷。


    “Collaborative Consumption (CC)” was created by Rachel Botsman who made a speech at TED Talk since 2010. This technology is the combination of traditional sharing consumption and internet platform. CC has a great vogue due to its convenience and characteristic of saving money since financial crisis of 2007–08. This concept has already fitted in European’s and American people’s life, but for Asia, it is still a new technology which needs promotion to let customers know it.
    At present, the most popular CC’s technology is Uber. Even Uber is a famous name between Taiwan consumers, it still needs the investigation to realize customer’s acceptance. Academically, though foreign scholars have discussed lots of CC’s aspects, it still needs someone to study Taiwan consumer’s acceptance toward CC. Hence, this study will focus on factors which will affect Taiwan consumer’s intention toward CC.
    This study use extend TAM as research model, this model is the combination of original TAM and trust & TPB’s variables. We can study three questions as blow through this model: 1.To realize Taiwan consumer’s acceptance toward CC; 2.To realize an effect of trust toward CC user’s PBC, SN and attitude; 3.To prove whether “An extension of Trust and TAM model with TPB” which created by Wu and Chen (2005) can be used to other e-commence, like Collaborative Consumption.
    After research analysis, this study hopes to find the key reason which affects Taiwan consumer’s acceptance toward CC and further provide trader more accurate consumer’s characteristic to let marketing more precise.

    目錄 中文摘要 I ABSTRACT II 致謝 III 圖目錄 VII 表目錄 VIII 第一章 緒論 1 1.1研究背景與動機 1 1.2研究目的 2 1.3研究流程 3 第二章 文獻探討及研究假設 4 2.1協同消費 4 2.2 科技接受模式(TAM)及其延伸應用 10 2.2.1 TAM與其相關理論之歷史沿革 11 2.2.2延伸式的TAM 17 第三章 研究方法 25 3.1 研究架構與假設 26 3.2 研究變數定義與衡量 27 3.2.1 有用性認知 28 3.2.2 易用性認知 28 3.2.3 態度 29 3.2.4認知行為控制 30 3.2.5主觀規範 30 3.2.6使用行為意圖 31 3.2.7信任 32 3.3 研究設計與工具 33 3.3.1問卷設計 33 3.3.2問卷資料收集之方式 33 3.3.3問卷前測 33 3.4 資料分析方法介紹 34 3.4.1樣本的基本資料分析 34 3.4.2量表驗證 34 3.4.3研究假說與架構之驗證 35 第四章 研究分析 36 4.1 樣本特性分析 36 4.1.1人口統計變數 36 4.1.2 每日上網時間 38 4.2 信效度分析 38 4.2.1 信度分析 39 4.2.2 效度分析 39 4.3 相關分析 40 4.4 迴歸分析 42 第五章 研究結論與建議 56 5.1 研究發現 56 5.2 協同消費接受度之學術與實務意涵 58 5.2.1學術意涵 59 5.2.2實務意涵 59 5.3研究限制 60 5.3.1樣本的限制 60 5.3.2消費者不了解協同消費 60 5.3.3 問卷情境 61 5.3.4 協同消費科技之概念在本研究中較為廣泛 61 附錄1 問卷架構 62 參考文獻 64

    參考文獻
    Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of information technology: a replication. MIS quarterly, 227-247.
    Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.
    Ajzen, I., & Fishbein, M. (1975). Belief, attitude, intention and behavior: An introduction to theory and research: Reading, MA: Addison-Wesley.
    Al-Rafee, S., & Cronan, T. P. (2006). Digital piracy: Factors that influence attitude toward behavior. Journal of Business Ethics, 63(3), 237-259.
    Baines, T. S., Lightfoot, H. W., Evans, S., Neely, A., Greenough, R., Peppard, J., . . . Tiwari, A. (2007). State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 221(10), 1543-1552.
    Bandura, A. (1986). Social foundations of thought and action: A social cognitive approach. Social Foundations of Thought and Action: A social cognitive approach.
    Benkler, Y. (2004). Sharing nicely: On shareable goods and the emergence of sharing as a modality of economic production. Yale Law Journal, 273-358.
    Bhattacherjee, A. (2000). Acceptance of e-commerce services: the case of electronic brokerages. Systems, Man and Cybernetics, Part A: Systems and Humans, IEEE Transactions on, 30(4), 411-420.
    Bock, G.-W., Zmud, R. W., Kim, Y.-G., & Lee, J.-N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS quarterly, 87-111.
    Botsman, R., & Rogers, R. (2010). What’s mine is yours. The Rise of Collaborative Consumption, Collins.
    Botsman, R., & Rogers, R. (2011). What's mine is yours: how collaborative consumption is changing the way we live: Collins London.
    Brewer, M. B., & Silver, M. (1978). Ingroup bias as a function of task characteristics. European Journal of Social Psychology, 8(3), 393-400.
    Chen, L.-d., Gillenson, M. L., & Sherrell, D. L. (2004). Consumer acceptance of virtual stores: a theoretical model and critical success factors for virtual stores. ACM SIGMIS Database, 35(2), 8-31.
    Choudhury, M. a. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information systems research, 13(3), 334-359.
    Coleman, J. (1990). Foundation of Social theory Cambridge: MA: Harvard University Press.
    Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.
    Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of management review, 23(3), 601-620.
    Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. The Journal of Marketing, 1-19.
    Gansky, L. (2010). The mesh: Why the future of business is sharing: Penguin.
    Gefen, D. (2004). What makes an ERP implementation relationship worthwhile: Linking trust mechanisms and ERP usefulness. Journal of management information systems, 21(1), 263-288.
    Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS quarterly, 27(1), 51-90.
    Gillenson, M. L., & Sherrell, D. L. (2002). Enticing online consumers: an extended technology acceptance perspective. Information & management, 39(8), 705-719.
    Grabner-Kräuter, S., & Kaluscha, E. A. (2008). 1. Consumer trust in electronic commerce: conceptualization and classification of trust building measures. Trust and New Technologies: Marketing and Management on the Internet and Mobile Media, 1.
    Grabner-Kraeuter, S. (2002). The role of consumers' trust in online-shopping. Journal of Business Ethics, 39(1-2), 43-50.
    Hamari, J., Sjöklint, M., & Ukkonen, A. (2013). The sharing economy: Why people participate in collaborative consumption. Available at SSRN 2271971.
    Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: conceptual foundations. The Journal of Marketing, 50-68.
    Hosmer, L. T. (1995). Trust: The connecting link between organizational theory and philosophical ethics. Academy of management review, 20(2), 379-403.
    Hsu, C.-L., & Lu, H.-P. (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information & management, 41(7), 853-868.
    Igbaria, M., Guimaraes, T., & Davis, G. B. (1995). Testing the determinants of microcomputer usage via a structural equation model. Journal of management information systems, 87-114.
    Keetels, L. (2013). Collaborative Consumption: The influence of trust on sustainable peer-to-peer product-service systems.
    Kelley, H., & Thibaut, J. (1978). Interpersonal relations: A theory of interdependenceWiley. New York.
    Keymolen, E. (2013). Trust and technology in collaborative consumption. Why it is not just about you and me. Bridging Distances in Technology and Regulation, 135.
    Kim, D. R., Kim, B. G., Aiken, M. W., & Park, S. C. (2006). The influence of individual, task, organizational support, and subject norm factors on the adoption of groupware. Academy of Information and Management Sciences Journal, 9(2), 93-110.
    Kim, H.-W., Xu, Y., & Koh, J. (2004). A comparison of online trust building factors between potential customers and repeat customers. Journal of the Association for Information Systems, 5(10), 13.
    Korobar, V. (2013). The Interconnection of Sustainability and Collaborative Consumption-A case study of clothing libraries.
    Lewicki, R. (1995). Trust in relationships: A model of trust development and decline. Teoksessa Bunker, B. & Rubin, J.(toim.), Conflict, cooperation and justice (s. 133-173): San Francisco: Jossey-Bass.
    Lewis, B. (1985). Service promises, problems and retrieval," Working paper, Karlstadt. Lewis, David J. and Andrew Weigert. Trust as a Social Reality," Social Forces, 63(4), 967-985.
    Luarn, P., & Lin, H.-H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in human behavior, 21(6), 873-891.
    Lucas, H. C., & Spitler, V. (1999). Technology Use and Performance: A Field Study of Broker Workstations*. Decision Sciences, 30(2), 291-311.
    Luhmann, N., Davis, H., Raffan, J., & Rooney, K. (1979). Trust; and, Power: two works by Niklas Luhmann: Wiley Chichester.
    Mathieson, K. (1991). Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information systems research, 2(3), 173-191.
    MATSUSHIMA, & Shiomi, K. (2003). Developing a scale of self-efficacy in personal relationships for adolescents. Psychological reports, 92(1), 177-184.
    McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information systems research, 13(3), 334-359.
    McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of management review, 23(3), 473-490.
    Meyerson, D., & Weik, L. Kramer., R., 1996. Swift trust and temporary groups. Trust in Organizations: Frontiers of Theory and Research. Sage, Thousand Oaks, 166-195.
    Mont, O. (2000). Product-service systems: final report: Naturvårdsverket.
    Mont, O. K. (2002). Clarifying the concept of product–service system. Journal of cleaner production, 10(3), 237-245.
    Nelson, K. M., & Cooprider, J. G. (1996). The contribution of shared knowledge to IS group performance. MIS quarterly, 409-432.
    Nguyen, G. T. (2014). Exploring collaborative consumption business models-case peer-to-peer digital platforms.
    Nunnally, J. (1978a). C.(1978). Psychometric theory: New York: McGraw-Hill.
    Nunnally, J. (1978b). Psychometric methods. New York: McGraw.
    Park, J. (2003). Understanding consumer intention to shop online. Unpublished doctoral dissertation, Columbia, MO: University of Missouri.
    Pavlou, P. A. (2002). WHAT DRIVES ELECTRONIC COMMERCE? A THEORY OF PLANNED BEHAVIOR PERSPECTIVE. Paper presented at the Academy of Management Proceedings.
    Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International journal of electronic commerce, 7(3), 101-134.
    Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information systems research, 15(1), 37-59.
    Saeed, K. A., Hwang, Y., & Yi, M. Y. (2003). Toward an integrative framework for online consumer behavior research: a meta-analysis approach. Journal of Organizational and End User Computing (JOEUC), 15(4), 1-26.
    Samuel, C.-B. (2014). Collaborative consumption: sharing our way towards sustainability.
    Schulist, K. (2012). Collaborative Consumption: A new form of consumption in a changing economy. University of North Carolina Wilmington.
    Shapiro, S. P. (1987). The social control of impersonal trust. American journal of Sociology, 623-658.
    Straub, D., Limayem, M., & Karahanna-Evaristo, E. (1995). Measuring system usage: Implications for IS theory testing. Management science, 41(8), 1328-1342.
    Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information systems research, 6(2), 144-176.
    Tussyadiah, I. P. (2015). An Exploratory Study on Drivers and Deterrents of Collaborative Consumption in Travel1.
    van de Glind, P. (2013). The consumer potential of Collaborative Consumption: Identifying the motives of Dutch Collaborative Consumers & Measuring the consumer potential of Collaborative Consumption within the municipality of Amsterdam.
    Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test*. Decision Sciences, 27(3), 451-481.
    Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science, 46(2), 186-204.
    Venkatesh, V., & Morris, M. G. (2000). Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS quarterly, 115-139.
    Vijayasarathy, L. R. (2004). Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model. Information & management, 41(6), 747-762.
    Wrightsman, L. S. (1991). Interpersonal trust and attitudes toward human nature. Measures of personality and social psychological attitudes, 1, 373-412.
    Wu, L., & Chen, J.-L. (2005). An extension of trust and TAM model with TPB in the initial adoption of on-line tax: an empirical study. International Journal of Human-Computer Studies, 62(6), 784-808.
    Zhai, Y., & Maya Bedoya, S. (2013). Collaborative Consumption Studies: The Problematic Legacy in the Less Affluent World’s Traits.
    Zucker, L. G. (1986). Production of trust: Institutional sources of economic structure, 1840–1920. Research in organizational behavior.
    數位時代. (2015). In 「共享經濟」亞洲超夯,估2025年全球產值成長2000% (Ed.).

    無法下載圖示
    全文公開日期 本全文未授權公開 (校外網路)
    全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
    QR CODE