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研究生： Anujin Batjil
Anujin - Batjil
論文名稱： THE IMPACTS OF SOCIAL CAPITAL ON IT OUTSOURCING IN MONGOLIAN CONTEXT - CASE STUDY OF TOTAL DISTRIBUTION LLC
THE IMPACTS OF SOCIAL CAPITAL ON IT OUTSOURCING IN MONGOLIAN CONTEXT - CASE STUDY OF TOTAL DISTRIBUTION LLC
指導教授： 周子銓
Tzu-Chuan Chou
口試委員: Jau-Rong Chen
Jau-Rong Chen
黃世禎
Shih-Chen Huang
學位類別： 碩士
Master
系所名稱： 管理學院 - 資訊管理系
Department of Information Management
論文出版年： 2017
畢業學年度： 105
語文別： 英文
論文頁數： 40
中文關鍵詞： -
外文關鍵詞： IT outsourcing provider, nearshore outsourcing, onshore outsourcing
相關次數： 點閱：199  下載：5 
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    • Since last two decades, Information technology outsourcing (ITO) service rapid developed and becoming more famous and challenging research area. Recently an increasing number of companies that has outsourced the IT in the field of Mongolian software, security systems, network systems, e-commerce and digital multimedia for plenty of its benefits. Because of an increasing number of firms contemporary ITO scope is becoming greatly varied, with a wide amount of outsourcing arrangements. The research design demonstrates five chapters. This study approach has involved an interview and used a case study that based on Mongolian Distribution Company named Total Distribution LLC. In this research, the author investigated the impacts of social capital in IT outsourcing in case company. Also considered about a relationship between provider and client in IT outsourcing and finding is strengthening the relationship that developed between the outsourcing provider and client is key of successful outsourcing. This research compared some differentiation between nearshore provider and onshore provider companies. Some of the factors found to affect the degree of satisfaction with outsourcing are service quality. The result showed culture dimension is also important and plays a critical role in outsourcing function.

    ABSTRACT i ACKNOWLEDGEMENT ii CONTENTS OF TABLE iii LIST OF TABLES v LIST OF FIGURES vi Chapter 1: Introduction 1 1.1 Research Background and Motivation 1 1.2. Research Issues and Objectives 3 1.3 Research Procedure and Flowchart 4 1.4 Research Design 5 Chapter 2: Literature Review 6 2.1 IT Outsourcing 6 2.1.1 Definition of IT Outsourcing 7 2.1.2 IT Outsourcing Development 8 2.1.3 IT Outsourcing types and IT Maintenance 9 2.2 Theoretical Foundations 11 2.2.1 Social Capital 11 2.2.2 Relational Governance 14 2.2.3 Knowledge-Sharing 15 Chapter 3 Research Methodology 16 3.1 Research Method 16 3.2 Data Analysis 17 3.2.1 Data collection 17 3.2.2 Data analysis 17 3.3 Interview Process 18 Chapter 4 Case Description and Analysis 19 4.1 IT Outsourcing in Mongolia 19 4.2 Case Company Analysis 22 4.2.1 Company Profile 22 4.2.2 Analyze of Company`s management information system 24 4.3 Provider Companies Profile 30 4.3.1 Central Distribution Company (CDCo) 30 4.3.2 ITSystem Solution LLC 31 4.4 Result & Discussions 32 Chapter 5: Conclusion and Future Research 39 REFERENCES 41

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    12. The White Paper on ICT Development of Mongolia (2013). Publication of ICTPA of Mongolia
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    18. Global outsourcing industry revenue from 2010 to 2015, by service type (available at www.statista.com)
    19. MCS Croup information (available at http://www.mcs.mn/)
    20. Lotus Software information (available at https://en.wikipedia.org/wiki/Lotus_Software)
    21. Central Distribution Company information (available at http://cdco.ru/)
    22. ITsystem LLC information (available at http://itsystem.mn/)
    23. http://www.cicc.or.jp/japanese/kunibetsu/pdf_ppt/mongolia-softwareindustry.pdf

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