簡易檢索 / 詳目顯示

研究生: 黃愛珊
Tiffany - Putri Ng
論文名稱: Compliment or Telling The Whole Facts of Self Regulatory, Which Will Change People’s Attitude and Purchase Intention
Compliment or Telling The Whole Facts of Self Regulatory, Which Will Change People’s Attitude and Purchase Intention
指導教授: 吳克振
Cou-Chen Wu
口試委員: 曾盛恕
none
張順教
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 56
中文關鍵詞: regulatory focus
外文關鍵詞: regulatory focus
相關次數: 點閱:174下載:1
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • Consumers attitude toward a product is more favorable when product benefits fit their regulatory goal. In this research project, we are looking specifically at hedonic and utilitarian attributes. In two experiments, we show that goals associated with approach and avoidance needs influence persuasion and also self concept acceptance. We also show that the acceptance of distinct self concept moderates these persuasion effects. The pattern of findings, which is robust across multiple operationalizations of accessible self-views involving situational primes (with or without compliment and with or without telling the whole facts), converges to show that more elaborative processing occurs when information is compatible versus incompatible with one’s self concept acceptance. The results provide new findings and offer useful insights for marketers, particularly who own hedonic-positioned products as they formulate marketing strategies.


    Consumers attitude toward a product is more favorable when product benefits fit their regulatory goal. In this research project, we are looking specifically at hedonic and utilitarian attributes. In two experiments, we show that goals associated with approach and avoidance needs influence persuasion and also self concept acceptance. We also show that the acceptance of distinct self concept moderates these persuasion effects. The pattern of findings, which is robust across multiple operationalizations of accessible self-views involving situational primes (with or without compliment and with or without telling the whole facts), converges to show that more elaborative processing occurs when information is compatible versus incompatible with one’s self concept acceptance. The results provide new findings and offer useful insights for marketers, particularly who own hedonic-positioned products as they formulate marketing strategies.

    Table of Contents AbstractI AcknowledgementsII List of FiguresIV Chapter 1 Introduction1 Chapter 2 literature review4 2.1Regulatory Focus Theory4 2.2Self Concept Theory6 Chapter 3 Study 115 3.1Overview and Design15 3.2Method17 3.3Analysis and Results24 3.4Discussion33 Chapter 4 General Discussion37 4.1Conclusion37 4.2Managerial implications41 4.3Limitation and future research direction43 References45

    References

    Aaker, Jennifer L. (1999). The Malleable Self: The Role of Self-Expression in Persuasion Journal of Marketing Research, 36 (February), 45-57.
    Aaker, Jennifer L. and Angela Y. Lee (2001), “Understanding Regulatory Fit,” Journal of Consumer Research, 43 (February), 15-19.
    Aaker, Jennifer and Angela Y. Lee (2006), “Understanding Regulatory Fit,” Journal of Marketing Research, 43 (Feb), 15-19.
    Avent, Tamar and E. Tory Higgins (2006), “How Regulatory Fit Affects Value in Consumer Choices and Opinions,” Journal of Marketing Research, 43 (Febuary), 1-10.
    Belk, Russell W. (1988). Possessions and the extended self. Journal of Consumer Research, 15 (2), 139-68.
    Bellenger D.N., Stanton W.W. and E. Steinberg (1976). The congruence of store image and self image as it relates to store loyalty, Journal of Retailing, 52, nr.1.
    Berger, Ida E. And Andrew A. Mitchell (1989), “The Effect of Advertising on Attitude accesibility, Attitude Confidence, and the Attitude-Behavior Relationship,” Journal of Consumer Research, 16 (3), 269-79.
    Brendl, C. Miguel, E. Tory Higgins, and Kristi M. Lemm (1995), “Sensitivity to Varying Gains and Losses: The Role of Self-Discrepancies and Event Framing,” Journal of Personality and Social Psychology 69 (June), 1028–1051.
    Cesario, Joseph, Heidi Grant, and E. Tory Higgins (2004), “Regulatory Fit and Persuasion: Transfer From ‘Feeling Right,’” Journal of Personality and Social Psychology, 86 (March), 388–404.
    Chernev, A. (2004). Goal-attribute compatibility in consumer choice. Journal of Consumer Psychology, 14(1-2), 141-150.

    Crowe, E., & Higgins, E. T. (1997). “Regulatory Focus and Strategic Inclinations: Promotion and Prevention in Decision-Making,” Organizational Behavior & Human Decision Processes, 69, 117-132.
    Cunningham, W. A., Raye, C. L., & Johnson, M. K. (2005), “Neural Correlates of Evaluation Associated with Promotion and Prevention Regulatory Focus,” Cognitive, Affective, & Behavioural Neuroscience, 5, 202-211.
    Dolich, I., (1969), “Congruence Relationships between Self-Images and Product Brands,” Journal of Marketing Research, 6, Feb, 80-84.
    Epstein, Seymour (1980), “The Self-Concept: A Review and the Proposal of an Integrated Theory of Personality,” Personality: Basic Issues and Current Research. Ed. Ervin Staub, Englewood Cliffs, NJ; Prentice-Hall.
    Fennis, Bob.M, Pruyn, A.Th.H., & Maasland, M. (2004), “Revisiting the Malleable Self: Brand Effects on Consumer Self-Perceptions of Personality Traits,” Advances in Consumer Research, 32.
    Forster, J., Grant, H., Idson, C., & Higgins, E. T. (2001), “Success/failure feedback, expectancies, and approach/avoidance motivation: How regulatory focus moderates classic relations,” Journal of Experimental Social Psychology, 37, 253-260.
    Friedman, R. S., & Forster, J. (2001), “The effects of promotion and prevention cues on creativity,” Journal of Personality and Social Psychology, 81, 1001-1013.
    Galinsky, A. D., Leonardelli, G. J., Okhuysen, G. A., & Mussweiler, T. (2005), “Regulatory Focus at the Bargaining Table: Promoting Distributive and Integrative Success,” Personality and Social Psychology Bulletin, 31, 1087-1098.
    Garcia, Amber L., Miller, Daniel A., Smith, Eliot R., and Mackie, Diane M (2006), “Thanks for the Compliment? Emotional Reactions to Group-Level Versus Individual-Level Compliments and Insults,” Group Processes & Intergroup Relations, 9 (3) , 307 – 324.
    Grubb, E. L. (1965), “Consumer Perception of 'Self Concept' and Its Relationship to Brand Choice of Selected Product Types,” Unpublished D.B.A. Dissertation, University of Washington.
    Grubb, Edward L. & Grathwohl , Harrison L. (1967), “Consumer Self-Concept, Symbolism and Market Behavior: A Theoretical Approach,” Journal of marketing: a quarterly publication of the American Marketing Association, 31 (1967). 4, 22.
    Hamm, BC and Cundiff, WE (1969), “Self Actualisation and Product Perception,” Journal of Market Research, 6, 470-472.
    Haugtvedt, C.P., and Petty, R.E. (1992), “Personality and Persuasion: Need for Cognition Moderates The Persistence and Resistance of Attitude Changes,” Journal of Personality and Social Psychology, 63, 308-319.
    Helgeson, J.G. (2004), “A Conceptual and Measurement Comparison of Self-Congruity and Brand Personality; The Impact of Socially Desirable Responding,” International Journal of Market Research, 46 (2) 205-233.
    Higgins, E. T. (1987), “Self-discrepancy: A theory relating self and affect,” Psychological Review, 94, 319-340.
    Higgins, E. T. (1997), “Beyond Pleasure and Pain,” American Psychologist, 52 (12), 1280-1300.
    Higgins, E. T. (1998), “Promotion and Prevention: Regulatory Focus as A Motivational Principle,” In M. P. Zanna (Ed.). Advances in Experimental Social Psychology (Vol. 30, pp. 1-46). San Diego, CA: Academic Press.
    Higgins, E. T. (2000), “Making a Good Decision: Value from Fit,” American Psychologist, 55 (11), 1217-1230.
    Higgins, E. T., Roney, C. J. R., Crowe, E., & Hymes, C. (1994), “Ideal Versus Ought Predilections for Approach and Avoidance: Distinct Self Regulatory Systems,” Journal of Personality and Social Psychology, 66, 276-286.

    Higgins, E.T., Shah, J., & Friedman, R. (1997), “Emotional Responses to Goal Attainment: Strength of Regulatory Focus as Moderator,” Journal of Personality and Social Psychology, 72, 515-525.
    Higgins, E. T., & Tykocinski, O. (1992), “Self-Discrepancies and Biographical Memory: Personality and Cognition at The Level of Psychological Situation,” Personality & Social Psychology Bulletin, 18, 527-535.
    Jain, S. P., Agrawal, N. & Maheswaran, D. (2006), “When More May be Less: The Effects of Regulatory Focus on Responses to Different Comparative Frames,” Journal of Consumer Research, 33.
    Keller, J., & Bless, H. (2008), “When Positive and Negative Expectancies Disrupt Performance: Regulatory Focus as A Catalyst,” European Journal of Social Psychology, 38, 187-212.
    Keller, J., Hurst, M., & Uskul, A. (2009), “Prevention-Focused Self-Regulation and Aggressiveness,” Journal of Research in Personality, 42, 800-820.
    Keller, Punam, Angela Y. Lee, and Brian Sternthal (2004), “Construing Fit to Judgment: The Effects of Regulatory Focus and Level of Construal,” working paper, Kellogg School of Management, Northwestern University.
    Kirmani, Amna and Juliet Zhu (2007), “Vigilant Against Manipulation: The Effects of Regulatory Focus on the Use of Persuasion Knowledge,” Journal of Marketing Research, XLIV (November), 688-701.
    Kleine, Robert. E., Susan S. Kleine, and Jerome B. Kernan (1993), “Mundane Consumption and the Self: A Social-Identity Perspective,” Journal of Consumer Psychology, 2 (3), 209–235.
    Kleine, Susan Schultz, Robert E. Kleine, III, and Chris T. Allen (1995), “How is a Possession ‘Me' or ‘Not Me? Characterizing Types and an Antecedent of Material Possession Attachment," Journal of Consumer Research, 22 (December), 327-343.

    Lee, Angela Y., jennifer L. Aaker, and Wendi L. Gardner (2000), “The Pleasures and Pains of Distinct Self-Construals: The Role of Interdependence in Regulatory Focus,” Journal of Personality and Social Psychology, 78 (June), 1122-34.
    Lee, Angela and Jennifer Aaker (2004), “Bringing the Frame into Focus: The Influence of Regulatory Fit on Processing Fluency and Persuasion,” Journal of Personality & Social Psychology, 86 (February), 205-218.
    Lockwood, P., Jordan, C.H., Kunda, Z., 2002. Motivation by Positive or Negative Role Models: Regulatory Focus Determines who will best inspire us. Journal of Personality and Social Psychology, 83(4), 854-864.
    Leonardelli, G. J., Lakin, J. L., & Arkin, R. M. (2007). A regulatory focus model of self-evaluation. Journal of Experimental Social Psychology, 43, 1002-1009.
    Levy, S.J. (1959), “Symbols for Sale,” Harvard Business Review, 37 (4), 117-124.
    Markman, Arthur B. and Miguel C. Brendl (2000), “The Influence of Goals on Value and Choice,” The Psychology of Learning and Motivation, Vol. 39, ed. Douglas L. Medin, San Diego, CA: Academic Press, 97–129.
    Markus, H., & Kunda, Z. (1986), “Stability and Malleability of The Self-Concept,” Journal of Personality and Social Psychology, 51, 858–866.
    Mugge, Ruth & Pascalle C.M. Govers (2004), "I Love My Jeep, Because It's Tough Like Me: The Effect of Product-Personality Congruence on Product Attachment,” Proceedings of the Fourth International Conference on Design and Emotion, Ankara, Turkey.
    Novak, T. P., & Hoffman, D. L. (2009), “The Fit of Thinking Style and Situation: New Measures of Situation-Specific Experiential and Rational Cognition,” Journal of Consumer Research, 36, 56-72.
    Park, C. Whan, Jaowrski, Bernard J.and MacInnis, Deborah J. (1986), “Strategic Brand Concept – Image Management,” Journal of Marketing, 50, 135 – 145.
    Pham, M., & Higgins, E.T. (2005), “Promotion and Prevention in Consumer Decision-Making,” In S. Ratneshwar & D.G. Mick (Eds.). Inside Consumption. New York: Routledge
    Rosenberg, M. (1979), “Conceiving the Self,” New York: Basic Books.
    Rucker, Derek D. And Richard E. Petty (2004), “When Resistance Is Futile: Consequences of Failed Counterarguing for Attitude Certainty,” Journal of Personality and Social Psychology, 86 (2), 219-35.
    Safer, Diane A. (1998), “Preferences for Luxurious or Reliable Products: Promotion and Prevention Focus as Moderators,” Dissertation Abstracts International: Section B: The Sciences and Engineering, 59 (November), 2488.
    Schenk, C.T. & Holman, R.H. (1980), “A Sociological Approach to Brand Choice: The Concept of Situational Self-Image,” Advances in consumer research, (7), 610- 614.
    Schiffman, L., Bednall, D., Cowley, E, E., O’Cass, A., Watson, J. and Kanuk, L., (2001), “Consumer Behavior,” (2 Ed). Pearson Education Australia Pty Ltd. Australia.
    Sengupta, J. & Zhou, R. (2007), “Understanding Impulsive Eaters’ Choice Behaviors: The Motivational Influences of Regulatory Focus,” Journal of Marketing Research, Vol 64 (May 2007), 297-308.
    Shepard, L. A. (1979). Self-acceptance: The evaluative component of the self-concept construct. American Educational Research Journal, 16(2), 139-160.
    Sirgy, M. Joseph (1982), “Self-Concept in Consumer Behavior: A Critical Review,” Journal of Consumer Research, 9 (December), 287-300.
    Sirgy, M. Joseph (1985), “Using Self-Congruity and Ideal Congruity to Predict Purchase Motivation,” Journal of Business Research, Vol 13(3), pp. 195-206.
    Sirgy, M. Joseph (1987), “The Moderating Role of Response Mode in Consumer Self-Esteem/ Self-Consistency Effects,” AMA Winter Educators’ Conference 50-55.

    Sirgy, M. Joseph, Dhruv Grewal, Tamara F. Mangleburg, Jae O. Park, Kaye Chon, C. B. Claiborne, J. S. Johar, and Harold Berkman (1997), “Assessing the Predictive Validity of Two Methods of Measuring Self-Image Congruence,” Journal of the Academy of Marketing Science, 25 (3), 229-241.
    Solomon, M. R. (1983), “The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective,” Journal of Consumer Research, 10(3): 319-329.
    Sommers, M.S. (1963), “Product Symbolism And The Perception Of Social Strata,” In S.A. Greyser (ed) Toward Scientific Marketing, Chicago: American Marketing Association, 200-216
    Spiegel, Scott, Grant-Pillow, and E. Tory Higgins (2004), “How Regulatory Fit Enhances Motivational Strength During Goal Pursuit,” European Journal of Social Psychology, 34 (1), 39-54.
    Tormala, Zakary L. And Richard E. Petty (2002), “What Doesn’t Kill Me Makes Me Stronger: The Effects of Resisting Persuasion on Attitude Certainty,” Journal of Personality and Social Psychology, 83 (6), 1298-313.
    Tucker, W.T. (1957), “Foundations for A Theory of Consumer Behavior,” New York: Holt, Rinehart& Winston.
    Vaughn, L. A., Baumann, J., & Klemann, C. (2008), “Openness to Experience and Regulatory Focus: Evidence of Motivation from Fit,” Journal of Research in Personality, 42, 886-894.
    Zinkhan, George M. & Jae W. Hong (1991), “Self Concept and Advertising Effectiveness: A Conceptual Model of Congruency, Conspicuousness, and Response Mode,” Advances in Consumer Research, 18, 348-354.

    QR CODE