摘要:

行動通信基礎建設是我國積極推動的國家基礎建設之一。自1997年電信自由化以來，各系統營運商積極投入行動通信系統建置，由於市場需求與技術演進，系統建置至今沒有停過。由於系統規模，行動通信系統建置也成為各系統供應商的策略性任務，在組織中均以專案的形式來完成，因此專案的成敗攸關組織的榮枯甚巨。然而過去並沒有一套有效的指標架構做為行動通信系統建置專案的評估工具，以致無法具體衡量專案活動中，各階段效率與專案目標的差異。因此對組織與負責系統建置的專案管理人來說，專案的評估與衡量是個未解決的問題。本研究嘗試以行動通信系統建置專案為主體，先就專案管理系統特性等做探討，再整理出建置專案的績效指標架構為研究結果，並說明各指標之內容，最後以兩個案例做測試以驗證研究結果的實用性與有效性。

本研究結果獲得建置行動通信系統專案管理之績效指標，於輸入、過程、輸出三階段總共二十七項指標，分別為：

•「輸入」階段指標 ─ 預算編列、人力規劃、工作計劃書、計劃書提交、材料下單、進度規劃、系統功能提供時程。

•「過程」階段指標 ─ 本期成本、成本預估、施工安全、施工檢驗、材料檢驗、溝通協調、文件管理、人力學識、網管整合、本期進度、進度預估、互網測試、元件改接、應收帳款。

•「輸出」階段指標 ─ 成本控制、合約相符、系統移交、文件移交、知識技能移交、完工準時性。

ABSTRACT:

Mobile Telecommunication System is one of the most important infrastructures in Taiwan. Since 1997, the policy of Telecommunication Deregulation launched had practically motivated many operators to invest in deploying mobile networks for service delivery to subscribers. Due to subscription demands and technology emergencies, the mobile network business was going through a state of transition till now. In terms of business models, the network implementation projects are always organized as strategy plans to system vendors since the success of projects is vital to the profits and incomes. However, no evaluation schemes as monitoring tools to identify the gaps in between project milestones and expected results have become an issue to cooperate and individual managers. In order to improve the situation, this research intends to achieve by providing performance indicators of such projects by investigating mobile system implementation’s essence and procedures. Through the research, the meanings and insights of each performance indicator will be clarified in details and two practical projects of mobile system implementation will be used as evidence to verify and prove the feasibility and availability of the research results.

Twenty-seven performance indicators during Input, Process or Output phase were identified by the research for Mobile System implementation projects as below:

Performance indicators during Input Phase could be: Budget Plan, Resource Plan, Project Plan, Project Plan Issue, Material Ordering, Schedule Plan and System Features Delivery Schedule.

Performance indicators during Process Phase could be: Cost Consuming, Cost Estimation, Implementation Safety, Installation Inspection, Material Check, Communication, Documentation Management, Resource Competence, Network Integration, Progress, Progress Estimation, Interoperability Test, Network Element Re-homing and Account Receivable.

Performance indicators during Process Phase could be: Cost Control, Contractual Deliverables, System Transfer, Documentation Transfer, Knowledge and Competence Transfer, and Project Close Timely.

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