簡易檢索 / 詳目顯示

研究生: 周仕斌
Shih-Pin Chou
論文名稱: 以跨層次探討網路社群參與行為-以臉書為例
A Cross-level Study on Virtual Community Participation Behavior – The Case of Facebook
指導教授: 曾盛恕
Seng-Su Tsang
口試委員: 陳家祥
Ja-Shen Chen,
張譯尹
Yi-Yin Chang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 59
中文關鍵詞: 社會資本社會認同網路社群歸屬感跨層次
外文關鍵詞: Social Capital, Social Identity, Virtual Community, Sense of Belonging, Cross-Level
相關次數: 點閱:334下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 現今科技發展快速,使得人們使用網路更方便,也造就了網路社群的蓬勃發展,全世界最大網路社群臉書也成為所有人生活的一部分,其中臉書的社團是人們再使用臉書時最常使用的功能之一,不管是興趣或是交易,都能找到自己所喜歡的社團,每個人可能不只有一個社團,本研究想探討,當在這些社團中有哪些因素影響社團成員們參與這個社團的行為,社團的管理員面對社團參與度很低又該注意哪些問題。

    使用者持續使用臉書這個網路社群的原因有兩點,第一,網路社群是獲得資訊很好的媒介,第二,許多人將臉書視為人際關係的一環,臉書對於人際關係相當重要,針對這點,本研究將社會資本與社會認同的概念來做為參與臉書社團的重要理論,區分出個人的感受與群體認同的程度,最後的實驗結果也呈現歸屬感在虛擬的環境中對人的影響依然是很大,群體對於社團的認同程度是代表這社團中大多數人對於社團的看法與重視程度,也影響著臉書社團活絡的程度。創立一個臉書社團相當簡單,任何人都能做到,但實際上在維持一個社團的運作與保持所有人對於社團的重視就有其難度,這也是成千上萬臉書社團的管理員所面對的。


    Developing speed of technology is rapid, it makes human use internet more easily and virtual community grow up. The biggest virtual community in the world is Facebook, it becomes important part in people’s daily life. There is a common and useful function of Facebook is groups. If you have used Facebook, you must know. No matter interest or trading, you could find the groups you like. People could not have one group. They may join many kind groups. This study wanted to investigate what factor will influence members participate virtual community. The administrator of virtual community should take some measures to stimulate members’ participation and make the group better. The are some reason about the members continuously use and focus the group. First, the virtual community is a good way to get useful information. Second, many people use Facebook to expand their interpersonal relationship. Facebook is very important to interpersonal relationship. For the point of interpersonal relationship, this study consults social capital and social identity. The result is that sense of belonging affect participation in virtual community and the social identity of groups level represent the value of groups for members. It’s easy to found the group in Facebook, but how to maintain participation of member is a big question which many administrators also run into.

    第一章 緒論 1 1.1 研究背景 1 1.2 研究動機 4 1.3 研究目的 5 1.4 研究流程 6 第二章 文獻回顧 7 2.1網路社群 7 2.2 社群類型 8 2.3 社群成員 11 2.3 社群參與行為 13 2.4 社會資本 14 2.6 群體歸屬感 17 2.7 社會認同 18 第三章 研究方法 22 3.1 研究架構 22 3.2研究假說 23 3.3 研究樣本與資料收集 23 3.4問卷設計與前導測試結果 25 3.5 多層次分析單位資料建構 29 3.6 資料分析方法 32 第四章 資料分析 33 4.1敘述性統計 33 4.2信度檢驗 36 4.3 效度檢驗 40 4.4 相關分析 42 4.5多層次結構模型分析 44 第五章 結論與建議 50 5.1 研究結果與討論 50 5.2 學術貢獻與管理意涵 52 5.3 研究限制 53 5.4 後續研究建議 54 第六章 參考文獻 55

    Abrams, D. E., & Hogg, M. A. (1990). Social identity theory: Constructive and critical advances: Springer-Verlag Publishing.
    Bagozzi, R. P., & Dholakia, U. M. (2002). Intentional social action in virtual communities. Journal of interactive marketing, 16(2), 2-21.
    Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social psychology, 51(6), 1173.
    Bergami, M., & Bagozzi, R. P. (2000). Self‐categorization, affective commitment and group self‐esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology, 39(4), 555-577.
    Bishop, I. D., Stock, C., & Williams, K. J. (2009). Using virtual environments and agent models in multi-criteria decision-making. Land Use Policy, 26(1), 87-94.
    Blanchard, A. L., & Markus, M. L. (2004). The experienced sense of a virtual community: Characteristics and processes. ACM Sigmis Database, 35(1), 64-79.
    Carver, C. (1999). Building a virtual community for a tele-learning environment. Communications Magazine, IEEE, 37(3), 114-118.
    Chen. (2010). A Study of Internet Avatar Usage and Participation Behavior in Virtual Communities.
    Chen, G.-L., Yang, S.-C., & Tang, S.-M. (2013). Sense of virtual community and knowledge contribution in a P3 virtual community: Motivation and experience. Internet Research, 23(1), 4-26.
    Chen, G., Mathieu, J. E., & Bliese, P. D. (2005). A framework for conducting multilevel construct validation. Research in multi-level issues: The many faces of multi-level issues, 3, 273-303.
    Cheung, G. W., & Lau, R. S. (2007). Testing mediation and suppression effects of latent variables: Bootstrapping with structural equation models. Organizational Research Methods.
    Chiu, C.-M., Hsu, M.-H., & Wang, E. T. (2006). Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision support systems, 42(3), 1872-1888.
    Constant, D., Sproull, L., & Kiesler, S. (1996). The kindness of strangers: The usefulness of electronic weak ties for technical advice. Organization science, 7(2), 119-135.
    Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. The journal of marketing, 68-81.
    DeVellis, R. F. (2012). Scale development: Theory and applications (Vol. 26): Sage publications.
    Dholakia, U. M., Bagozzi, R. P., & Pearo, L. K. (2004). A social influence model of consumer participation in network-and small-group-based virtual communities. International journal of research in marketing, 21(3), 241-263.
    Dubrovsky, V. J., Kiesler, S., & Sethna, B. N. (1991). The equalization phenomenon: Status effects in computer-mediated and face-to-face decision-making groups. Human-computer interaction, 6(2), 119-146.
    Ellemers, N., Kortekaas, P., & Ouwerkerk, J. W. (1999). Self‐categorisation, commitment to the group and group self‐esteem as related but distinct aspects of social identity. European journal of social psychology, 29(23), 371-389.
    Fernback, J., & Thompson, B. (1995). Virtual Communities: Abort, Retry, Failure? : Howard Rheingold.
    Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
    Fromkin, H. L., & Snyder, C. R. (1980). The search for uniqueness and valuation of scarcity Social exchange (pp. 57-75): Springer.
    Gefen, D., Straub, D., & Boudreau, M.-C. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the association for information systems, 4(1), 7.
    Goh, S.-K., Yang, K., Koh, J., Wong, M., Chua, S., Chua, D., & Howe, T. (2007). Subtrochanteric insufficiency fractures in patients on alendronate therapy A CAUTION. Journal of Bone & Joint Surgery, British Volume, 89(3), 349-353.
    Gruen, T. W., Summers, J. O., & Acito, F. (2000). Relationship marketing activities, commitment, and membership behaviors in professional associations. Journal of marketing, 64(3), 34-49.
    Gudykunst, W. B. (2004). Bridging differences: Effective intergroup communication: Sage.
    Gulati, R. (1995). Social structure and alliance formation patterns: A longitudinal analysis. Administrative science quarterly, 619-652.
    Hagel, J., & Armstrong, A. (1997). Net gain: Expanding markets through virtual communities: Harvard Business Press.
    Hagerty, B. M., Lynch-Sauer, J., Patusky, K. L., Bouwsema, M., & Collier, P. (1992). Sense of belonging: A vital mental health concept. Archives of psychiatric nursing, 6(3), 172-177.
    Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152.
    Hairs, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis. Englewood Cliffs, NJ: Printice Hall.
    Hecht, M. L. (1993). 2002—a research odyssey: Toward the development of a communication theory of identity. Communications Monographs, 60(1), 76-82.
    Hesse, B. W., Sproull, L. S., Kiesler, S. B., & Walsh, J. P. (1993). Returns to science: Computer networks in oceanography. Communications of the ACM, 36(8), 90-101.
    Hogg, M. A., & Abrams, D. (1990). Social motivation, self-esteem and social identity. Social identity theory: Constructive and critical advances, 28, 47.
    Holmbeck, G. N. (2002). Post-hoc probing of significant moderational and mediational effects in studies of pediatric populations. Journal of pediatric psychology, 27(1), 87-96.
    Iacobucci, D. (2008). Mediation analysis: Sage.
    Johnson, S. D., Phelps, D. L., & Cottler, L. B. (2004). The association of sexual dysfunction and substance use among a community epidemiological sample. Archives of sexual behavior, 33(1), 55-63.
    Kiesler, S., Siegel, J., & McGuire, T. W. (1984). Social psychological aspects of computer-mediated communication. American psychologist, 39(10), 1123.
    Kim, J. (2009). “I want to be different from others in cyberspace” The role of visual similarity in virtual group identity. Computers in Human Behavior, 25(1), 88-95.
    Koh, J., Kim, Y.-G., & Kim, Y.-G. (2003). Sense of virtual community: A conceptual framework and empirical validation. International Journal of Electronic Commerce, 8(2), 75-94.
    Kozinets, R. V. (1999). E-tribalized marketing?: The strategic implications of virtual communities of consumption. European Management Journal, 17(3), 252-264.
    Kozlowski, S. W., & Klein, K. J. (2000). A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes.
    Lee, F. S., Vogel, D., & Limayem, M. (2003). Virtual community informatics: A review and research agenda. JITTA: Journal of Information Technology Theory and Application, 5(1), 47.
    Lin, H.-F. (2008). Determinants of successful virtual communities: Contributions from system characteristics and social factors. Information & Management, 45(8), 522-527.
    Lu, Y., Zhao, L., & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention. Electronic Commerce Research and Applications, 9(4), 346-360.
    Maloney-Krichmar, D., & Preece, J. (2005). A multilevel analysis of sociability, usability, and community dynamics in an online health community. ACM Transactions on Computer-Human Interaction (TOCHI), 12(2), 201-232.
    Markus, H. R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological review, 98(2), 224.
    McKenna, K. Y., & Bargh, J. A. (2000). Plan 9 from cyberspace: The implications of the Internet for personality and social psychology. Personality and social psychology review, 4(1), 57-75.
    McMillan, D. W., & Chavis, D. M. (1986). Sense of community: A definition and theory. Journal of community psychology, 14(1), 6-23.
    Moon, J., Pu, J., & Lawrence, G. (2006). The role of virtual social identity through blog use in social life. AMCIS 2006 Proceedings, 490.
    Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23(2), 242-266.
    Pavlou, P. A., & Gefen, D. (2005). Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Information systems research, 16(4), 372-399.
    Ray, S., Kim, S. S., & Morris, J. G. (2014). The central role of engagement in online communities. Information systems research, 25(3), 528-546.
    Rheingold, H. (1993). The virtual community: Finding commection in a computerized world: Addison-Wesley Longman Publishing Co., Inc.
    Rheingold, H. (1994). The virtual community: surfing the internet. Minerva, London.
    Rheingold, H. (2000). The virtual community: Homesteading on the electronic frontier: MIT press.
    Ridings, C. M., Gefen, D., & Arinze, B. (2002). Some antecedents and effects of trust in virtual communities. The Journal of Strategic Information Systems, 11(3), 271-295.
    Romm, C., Pliskin, N., & Clarke, R. (1997). Virtual communities and society: Toward an integrative three phase model. International Journal of Information Management, 17(4), 261-270.
    Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.
    Sánchez, B., Colón, Y., & Esparza, P. (2005). The role of sense of school belonging and gender in the academic adjustment of Latino adolescents. Journal of youth and Adolescence, 34(6), 619-628.
    Sarason, I. G., Sarason, B. R., & Shearin, E. N. (1986). Social support as an individual difference variable: Its stability, origins, and relational aspects. Journal of Personality and Social psychology, 50(4), 845.
    Schroeder, R., & Axelsson, A.-S. (2006). Avatars at work and play: Collaboration and interaction in shared virtual environments (Vol. 34): Springer Science & Business Media.
    Singelis, T. M. (1994). The measurement of independent and interdependent self-construals. Personality and Social Psychology Bulletin, 20(5), 580-591.
    Tajfel, H. (1974). Social identity and intergroup behaviour. Social Science Information/sur les sciences sociales.
    Tajfel, H. (1982). Social psychology of intergroup relations. Annual review of psychology, 33(1), 1-39.
    Tajfel, H. E. (1978). Differentiation between social groups: Studies in the social psychology of intergroup relations: Academic Press.
    Teo, T. (2009). Modelling technology acceptance in education: A study of pre-service teachers. Computers & Education, 52(2), 302-312.
    Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of management Journal, 41(4), 464-476.
    Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D., & Wetherell, M. S. (1987). Rediscovering the social group: A self-categorization theory: Basil Blackwell.
    Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual review of sociology, 213-238.
    Winter-Collins, A., & McDaniel, A. M. (2000). Sense of belonging and new graduate job satisfaction. Journal for Nurses in Professional Development, 16(3), 103-111.
    Wu, J.-J., & Chang, Y.-S. (2005). Towards understanding members' interactivity, trust, and flow in online travel community. Industrial Management & Data Systems, 105(7), 937-954.
    Yee, N., & Bailenson, J. (2007). The Proteus effect: The effect of transformed self‐representation on behavior. Human communication research, 33(3), 271-290.
    Zhao, L., Lu, Y., Wang, B., Chau, P. Y., & Zhang, L. (2012). Cultivating the sense of belonging and motivating user participation in virtual communities: A social capital perspective. International Journal of Information Management, 32(6), 574-588.
    Zue, W., Chew, K., & Spangler, W. (2005). CEO transformational leardership and organizational outcomes: the mediating role of human-capital-enhancing human resource management. The leadership Quarterly, 16, 39-52.
    林鉦棽, & 彭台光. (2006). 多層次管理研究: 分析層次的概念, 理論和方法. 管理學報, 23(6), 649-675.
    邱皓政. (2003). 結構方程模式: LISREL 的理論, 技術與應用, 台北: 雙葉書廊.
    邱皓政. (2007). 量化研究與統計分析 (三版三刷). 台北市: 五南.
    范懿文, 方毓賢, 吳政杰, & 劉昌輝. (2011). 虛擬社群持續參與因素之探討. 電子商務學報, 13(2), 413-434.
    黃芳銘. (2006). 結構方程模式─ 理論與應用 (四版). 臺北: 五南.
    鄒鴻泰, & 陳家祥. (2007). 參與虛擬社群因素對忠誠度影響之探討-以網絡書店為例: 中華管理評論國際學報.

    無法下載圖示 全文公開日期 2021/06/25 (校內網路)
    全文公開日期 本全文未授權公開 (校外網路)
    全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
    QR CODE