摘要
本研究藉由投入產出分析及BPA（Business-Process-Analysis）的觀念，以ERP系統內的資訊為基礎，將ERP系統的整個訂單流程中的成本狀況呈現，並加以分析找出關鍵管制點，再導入BPM的觀念，使用整合工具，實際配合企業的訂單流程，針對關鍵管制點，量身製作訂單管理模組。企業內之流程也藉此機會，根據系統作一統合性之統整。如此的作法可以使組織獲得許多好處，如加快訂單回應速度、減少集團整體存貨、快速取得訂單狀況、庫存狀況及在製品情形等。
彙整散佈於ERP模組內的資訊，產生客製化的管理報表，以期能提昇企業資訊系統的管理效能，並延長既有系統的生命週期。在兼顧營運效率下採取防範措施，以確保企業能在預期的接單利潤下，順利的掌控成本完成營運活動，獲取應有經營利潤。也希望藉由實際的分析整合過程，找出「企業如何有效分析，進行系統性的訂單流程管理工作？達成客戶滿意度」的答案，對關鍵客戶提高服務品質，增加客戶忠誠度的相關議題。

Abstract
This study uses Input-Output analysis, the concept of BPA and the data in ERP to presents the cost in the order processes of ERP system, analyzes it to find the key controlling point. Then, it introduces the BPM (A) concept, uses generalization tool, and coordinate them with actual order processes. Finally, it comes up with an order process management pattern specific to the key control point.It can also help the enterprise to re-organize the operating process. It will benefit the enterprise in many ways: expedites the order-feed back speeds, reduces the stock of ware house, quickly get the information of orders, storage and work instructions.
Gathering data scattering over in the ERP pattern, and sums up with objective management reports in hoping to increase the management efficiency of the enterprise information system and per long the life cycle of the existing system. Taking preventive action without paying the token of management efficiency, to insure enterprise can foresee the profit according to the sales orders, and succeeded in gaining profit by taking the management action with controlled operation costs. Hoping the process can also find out the answers of “How can enterprise effectively operating the order process management systematically and reach the customers satisfaction?” “Improve the service quality to the key customers, increase customers loyalty.”

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