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研究生: 黃馨
Hsin - Huang
論文名稱: 數字距離效果應用於網路拍賣評價差距上對消費者購買意願的影響
The Influence of Numerical Distance Effect Applied to Online Feedback Mechanisms on Consumer Purchase Intention
指導教授: 葉明義
Ming-Yih Yeh
口試委員: 林孟彥
Tom M. Y. Lin
陳厚銘
Homin Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 38
中文關鍵詞: 數字距離效果網路拍賣評價數字幅度效果計算能力
外文關鍵詞: numerical distance effect, online feedback mechanisms, numerical magnitude effect, numeracy
相關次數: 點閱:268下載:8
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本研究認為,不同的數字距離導致人們處理決策時,決策難易度改變,進一步影響人們在兩位總交易次數差距不同的賣家做選擇時,對高、低評價的賣家偏好產生變化。實驗結果顯示,當人們看到兩位評價百分比一致,交易次數差距很小的賣家時,會使該情形的消費者對於高交易次數賣家的偏好,比面臨到兩位賣家交易次數差距大情形的消費者來的高。這個狀況會隨著網路賣家的評價個數累積愈多,而愈趨明顯。我們也發現了造成這個結果的背後機制,也就是人們與評價差距大小不同的賣家交易時,所知覺到的風險。此外,本研究也討論到不同數字計算能力的人,在總交易次數差距大,及總交易次數差距小的賣家中做選擇時,對於高、低賣家的偏好有所差異。


This research examines the effect of numerical distance on processing difficulty resulting in different preference for high rating sellers and low rating sellers when consumers shopping on internet. Our results showed that when consumers in the situation that the distance between the sellers rating is small, they will prefer high rating sellers more than when they in the situation that the distance between the sellers rating is large. These outcomes depend on the cumulative number of transactions of sellers. Perceived risk seems to be the mechanism underlying the distance effect of sellers rating. Moreover, we also discussed the preference of people with different numeracy when they make purchase decisions in different seller rating distance choice sets.

摘要 I ABSTRACT II 誌謝 III 圖目錄 V 表目錄 VI 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第二章 文獻探討 4 第一節 數字距離效果與決策困難度 4 第二節 數字距離效果與幅度效果 9 第三節 消費者計算能力的干擾效果 13 第三章 實驗ㄧ 17 第一節 研究設計 17 第二節 結果分析 18 第三節 結論 19 第四章 實驗二 20 第一節 研究架構和假說 20 第二節 研究設計 20 第三節 結果分析 21 第四節 結論 25 第五章 實驗三 26 第一節 研究設計 26 第二節 結果分析 26 第三節 結論 29 第六章 結論與建議 31 第一節 研究貢獻 31 第二節 管理意涵 32 第三節 研究限制 33 第四節 未來研究方向 34 參考文獻 35

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