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研究生: Gede Tuahta Sisean Marojohan Sinaga
Gede Tuahta Sisean Marojohan Sinaga
論文名稱: Determinant Factors of Purchase Intention of Coffee Shop (EXCELSO) Using Mobile Coupon in Indonesia
Determinant Factors of Purchase Intention of Coffee Shop (EXCELSO) Using Mobile Coupon in Indonesia
指導教授: 吳克振
Cou-Chen Wu
口試委員: 楊維寧
Wei-Ning Yang
張譯尹
Yi-Ying Chang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 66
中文關鍵詞: Mobile CouponCoffee shopEXCELSOPurchase Intention
外文關鍵詞: Mobile Coupon, Coffee shop, EXCELSO, Purchase Intention
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Smartphone user in the world is increasing year by year. In Indonesia, more than 83.7 million people are using smartphone and internet. The increasing of internet users in Indonesia will be a good idea for a marketer to make a new marketing tool. One of them is a mobile coupon. A mobile coupon is one of the promotional media that uses the internet and mobile phones as its main media.
Indonesia has a high number of coffee consumption and a trend of living standards and a modern lifestyle of coffee consumption patterns, especially in young people. The younger generation prefer to enjoy a variety of coffee offerings in the coffee shop rather than enjoying coffee at home. EXCELSO as one of the pioneers of the Coffeeshop business in Indonesia
The increasing level of interest in mobile coupons and coffee shops in Indonesia can provide a great opportunity for the EXCELSO Company to increase sales by using mobile coupons as a promotion media. That is why this study examines the relationship between Indonesian people’s attitude, trust, subjective norm, and awareness in mobile coupon affect their purchase intention in EXCELSO by using a mobile coupon. A total of 251 valid questionnaires were collected and analysed by using IBM SPSS. The results indicated that perceived usefulness, entertainment, and redemption effort as the factors impact to the Indonesian’s attitude. The result also indicated that Indonesian people's attitude, trust, subjective norm, and awareness in mobile coupon impact their purchase intention in EXCELSO by using a mobile coupon.


Smartphone user in the world is increasing year by year. In Indonesia, more than 83.7 million people are using smartphone and internet. The increasing of internet users in Indonesia will be a good idea for a marketer to make a new marketing tool. One of them is a mobile coupon. A mobile coupon is one of the promotional media that uses the internet and mobile phones as its main media.
Indonesia has a high number of coffee consumption and a trend of living standards and a modern lifestyle of coffee consumption patterns, especially in young people. The younger generation prefer to enjoy a variety of coffee offerings in the coffee shop rather than enjoying coffee at home. EXCELSO as one of the pioneers of the Coffeeshop business in Indonesia
The increasing level of interest in mobile coupons and coffee shops in Indonesia can provide a great opportunity for the EXCELSO Company to increase sales by using mobile coupons as a promotion media. That is why this study examines the relationship between Indonesian people’s attitude, trust, subjective norm, and awareness in mobile coupon affect their purchase intention in EXCELSO by using a mobile coupon. A total of 251 valid questionnaires were collected and analysed by using IBM SPSS. The results indicated that perceived usefulness, entertainment, and redemption effort as the factors impact to the Indonesian’s attitude. The result also indicated that Indonesian people's attitude, trust, subjective norm, and awareness in mobile coupon impact their purchase intention in EXCELSO by using a mobile coupon.

CONTENTS ABSTRACT I ACKNOWLEDGEMNTS II CONTENTS III LIST OF FIGURES V LIST OF TABLES VI CHAPTER I 1 I.1. Research Motivation and Background 1 I.2. Research Problems 3 I.3. Research Purpose 4 I.4. Research Contribution 4 I.5. Research Flow 5 CHAPTER II 6 II.1. Literature Review 6 II.1.1. Mobile Coupon 6 II.1.2. Coffee Shop 8 II.1.3. Consumer Purchase Intention 9 II.1.4. Attitude 10 II.1.5. Trust 12 II.2. Theoretical Framework 14 II.2.1. Hypothesis Development 14 CHAPTER III 21 III.1. Research Approach and Design 21 III.2. Questionnaire Design 21 III.3. Data Collection Method 23 III.4. Research Population and Sampling 23 III.5. Research Variables 23 III.6. Data Analysis 24 III.6.1. Descriptive Analysis 24 III.6.2. Statistical Analysis 24 CHAPTER IV 26 IV.1. Survey Data Collection 26 IV.2. Research Variables Result 28 IV.2.1. Independent Variable – Perceived Usefulness 28 IV.2.2. Independent Variable – Entertainment 29 IV.2.3. Independent Variable – Redemption Effort 29 IV.2.4. Independent Variable – Attitude 29 IV.2.5. Independent Variable – Trust 30 IV.2.6. Independent Variable – Subjective Norm 30 IV.2.7. Independent Variable – Awareness in Mobile Coupon 30 IV.2.8. Dependent Variable – Purchase Intention 31 IV.3. Data Examination 31 IV.3.1. Reliability Analysis (Cronbach’s Alpha Scores) 31 IV.3.2. Correlation Analysis (Pearson Test) 33 IV.3.3. Regression Analysis (Hypothesis Testing Result) 33 IV.4. Discussion 35 IV.4.1. Purchase Intention 35 CHAPTER V 37 V.1. Conclusion 37 V.2. Practical Recommendation 39 V.3. Academic Recommendation and Research Limitation 40 REFERENCES 41 APPENDIX A 51 APPENDIX B 55

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