通訊系統為一個企業的神經網絡，企業的競爭力取決於資訊流通的速度及情報傳遞的準確度。個案公司長春石化因應集團快速擴張，自2008年起，開始著手進行一連串的通訊創新理念導入，系統之發展僅緣起於更新電話系統，但透過長春資訊人員資源拼湊及創新研究，成為了日後集團版圖快速擴張的戰略工具。
長春石化為傳統產業，一般的認知裡，傳產業之資訊科技發展較為保守，但長春石化卻具有獨到的創新應用。本個案描述長春石化資訊人員，深知企業對資訊要求的迫切性無法等待，決心發展先導性通訊系統的過程軌跡，在預見未來的發展下，資訊部門大膽地採用了當時業界仍在觀望的IP通訊技術，經由資訊中心注入最新科技的通訊系統不再只是傳統的電話交換機，其背後的價值是與企業核心系統整合所創造的整體效益。
長春石化創新系統發展之成功要因，除了資源整合能力及資訊開發等基礎能力外，引導企業同仁使用創新科技以及堅持以人為本，將人性管理融合系統，創造IT幸福使命之系統開發邏輯，亦是重要的關鍵。
本論文包含個案本文及個案討論兩部份，本個案可用於討論資源基礎理論、資源拼湊理論、IT Identification與IT Logic等相關議題。通過此案例之探討，可以學習如何以幸福為本質，建立前瞻性之思考模式，來解決企業目前及未來可能的資訊需求與問題，並提升企業之競爭力。

ICT system is the neural network of an enterprise while the accuracy and tempo of information delivery affect the competitiveness of business. The case company Chang Chun Petrochemical Group (CCP), has been embarking on a series of innovative communications ideas in response to its rapid expansion since 2008. In the beginning, the ICT system development originated in updating the telephone system merely. However, through the resource bricolage and innovative research of CCP’s IT staff, the ICT system has become an excellent strategic tool for CCP’s business territory rapid expansion in the upcoming 5 years.
CCP is classified in traditional industries. In general cognition, the IT system developments of traditional industries are more conservative comparing with high-tech companies, however, CCP produced lots of excellent innovative IT applications. The case study describes the story and milestones of CCP’s ICT system. The IT staff determined to self-develop it when they realized the ICT functions would have rapid changes in the near future.
The IT department foresaw the future of communications and boldly adopted the IP technology when most companies were still hesitating. The communication system is no longer merely PBX because IT staff imported the newest innovative technology. Moreover, the value of ICT system is that it integrates with business core systems and creates overall effectiveness.
The success of CCP’s innovative system attributes to the basic capabilities such as resource integration and system development. However, lead users to use innovative technology, insist human-technology and create IT systems with well-being are also the key factors of the success.
This thesis is divided into two sections, case context and case study, with which readers can learn how to establish the system-thinking mode to solve the IT requirements and how to construct innovative IT systems base on “well-being” logic to fulfill the possible needs. This thesis could be used to discuss Resource-Based Theory, Resource Bricolage Theory, IT Identification topic and IT Logic topic.

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