由於台灣黏膠產業不斷外移及受到經濟國際化、自由化與全球化的影響，不論是國內或國外生產據點均首重交期，而生產流程之品質確保是交期的關鍵。根據各項研究顯示，人員之工作生活品質滿意程度與工作績效及離職率有一定的相關，而黏膠產業中作業人員養成不易，尤其人員離職將對經驗累積與傳承造成不利之影響，故如何提升作業人員之工作生活品質滿意度，以提高工作績效並降低離職率，進而確保品質交期是一重要課題。

目標公司之黏膠產品常必須配合客戶生產班次進行同步時間的安排，生產現場作業人員以往均是以輪班作業最常見的工作型態，也因此其除肩負生產安全及品質交期的雙重壓力外，更常因輪班作業常使得個人作息、家庭生活、社交活動等受到嚴重影響。

再則因國內訂單需求形式差異，使得目標公司內部輪班作業更需具彈性化且多樣，故本研究將選擇以作業人員為對象，瞭解其現行作業班別變動後之工作生活品質滿意程度及是否會因個人屬性之不同而有不同的結果；另外本研究亦將針對輪班制度之作業班別變動後、上司支持對工作生活品質滿意度產生之影響進行探討。

本研究以目標公司之作業人員為研究對象，並採問卷方式進行調查，共發放220 份問卷，回收有效問卷為168 份，主要研究結果發現：

一、個案公司作業人員之整體生活品質滿意度僅在中上水平程度，尚未達滿意水準。
二、員工「個人屬性」中僅於婚姻狀況對整體生活品質滿意度有顯著之差異，其中又以單身者滿意度最高，已婚尚未有小孩的滿意度最低。
三、「個人屬性」中年齡、年資、婚姻狀況及工作性質於公司制度的滿意度上有顯著的差異；單身作業人員之滿意度較高、年齡與年資愈高者對公司制度之滿意度愈低、作業人員之滿意度較非作業人員高。
四、員工「個人屬性」中僅於婚姻狀況對薪資福利之滿意度有顯著差異，其中又以已婚有小孩者滿意度最高，喪偶及已婚尚未有小孩的滿意度最低。
五、「輪班態度」及「上司支持」則對工作生活品質滿意度有顯著的正向影響，即輪班態度愈佳、上司支持度愈高，其工作生活品質滿意度愈高。

According to many researches and survey, worker’s satisfaction of work and living quality has a lot to do with work performance and job resignation.

The research surveyed the workers of a tape companies. 220 questimaires were given out. 168 returned. Results of the survey indicated that :

1. The satisfaction of worker’s living quality is of medium level.

2. Marriage status has made a great difference on satisfaction. Single people are most satisfied. Married people have no child are the least satisfied.

3. Worker age, years of work in the company and work had significant effect on satisfaction. Responsibility. Senior employees and employees who have been working long in the company have the lowest satisfaction. Operator workers have higher satisfaction than non-operator workers

4. Satisfaction on salary and benefits for employees are varied depending on marriage status. Employees who are married with kids are the most satisfied. Widowed or married with on kids employees have the lowest satisfaction.

5. Attitude toward working in shifts and supports from supervisors can greatly influence satisfaction. Employees with better attitude and with more supports from the supervisors are more satisfied with working and living quality.

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