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研究生: 黃子嘉
Tzu-Jia Huang
論文名稱: 企業運用網路口碑寫手之研究-完全競爭與寡占企業之比較
The Strategy of E-WOM- The Comparison of Companies from Perfectly Competitive Market and Oligopoly Market
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 林孟彥
Meng-Yen Lin
蔡瑤昇
Yau-Sheng Tsai
葉穎蓉
Ying-Jung Yeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 52
中文關鍵詞: 網路口碑寫手口碑操作模式企業依賴度
外文關鍵詞: E-WOM, WOM Marketing Strategy, Company dependency
相關次數: 點閱:210下載:21
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  • 有影響力的品牌意見領袖是廣告所無法替代的,因此企業會付費請擁有眾多追隨者及粉絲的寫手為品牌代言成為品牌說書人以創造出比廣告更有價值的網路討論聲量;相較於傳統行銷媒體,網路口碑寫手的行銷成本更低,當企業能以較少成本創造出更大的品牌價值時,多數的企業會採取提高網路口碑寫手預算的策略,達到更好的宣傳效果。
    完全競爭及寡占企業處在不同市場條件,因此運用網路口碑寫手會以不同的模式進行為企業帶來最大效益,也會產生不同的依賴程度。本研究以質性深度訪談為研究方法,訪談三間完全競爭企業與二間寡占企業,探究不同市場結構企業以寫手為行銷工具的動機及原因,分析企業與寫手合作執行過程所重視的面向,最後企業如何衡量寫手的成效,並比較完全競爭與寡占企業在三個階段中異同之處。
    然而,網路口碑寫手已經是企業行之有年的傳播方式,企業在操作成效上不如過往,消費者對過往網路口碑寫手分享文也逐漸疲乏,企業與網路口碑寫手的合作,需靠著雙方在呈現方式的改變及合作模式的轉型來突破目前困境。


    The influence of the opinion leaders is so powerful that it can’t be replaced by advertisements. Therefore, the brands are willing to pay the influencers who owns enormous numbers of followers and fans to become the brand ambassadors to create the digital word of mouth effect which is much more valuable than advertisements. Compared to the traditional advertising tactics, it costs less marketing budget for investing in E-WOM. When the brands could create higher brand value with less budget, most of the brand will adopt the strategy to increase the spending in investing in the cooperation of influencers in order to achieve a better marketing result.
    The influencer strategy changes between different market segments and industries, in the result, the companies’ dependency level diverges as well. This research focuses on the qualitative method which based on several in-depth interviews. Three companies from perfectly competitive market and two companies from oligopoly market are interviewed during our research in order to analyze the motives and the reasoning behind for brands to adopt influencer marketing strategy under companies from different market types.
    However, influencer marketing is no longer an innovative approach in marketing, the public is gradually getting exhausted by all the posts shared by the influencers, the companies are suffering to sustain the impressive results they had achieved previously. In order to re-boost the effectiveness of the influencer marketing and to conquer the challenges currently facing, both the companies and the influencers themselves need to rethink about their current strategy and to modify the pattern of the cooperation between both parties.

    目錄 摘要 I ABSTRACT II 誌謝 III 目錄 IV 圖目錄 VI 表目錄 VI 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 研究流程 2 第貳章 文獻回顧 4 第一節 網路口碑寫手相關文獻 4 第二節 市場結構 6 第三節 網路口碑寫手與企業關係 8 第參章 研究設計 9 第一節 研究方法 9 第二節 研究架構 9 第三節 資料分析方法 12 第肆章 資料分析 13 第一節 受訪企業基本資料 13 第二節 企業運用網路口碑寫手動機比較分析 14 第三節 企業運用網路口碑寫手執行過程比較分析 18 第四節 企業運用口碑寫手成效衡量方式比較分析 25 第五節 未來發展及建議 27 第伍章 結論與建議 30 第一節 研究結論與發現 30 第二節 管理意涵 30 第三節 研究限制 31 第四節 後續研究建議 31 參考文獻 32 附錄一 完全競爭企業(一)、(二)品牌訪談內容 36 附錄二 完全競爭企業(三)通路訪談內容 41 附錄三 寡占市場企業(一)訪談內容 44 附錄四 寡占市場企業(二)訪談內容 47 圖目錄 圖 1 研究流程圖 3 圖 2 研究架構圖 10 圖 3 訪談流程圖 11 表目錄 表 1 網路口碑四大類型 5 表 2 市場結構分析 7 表 3 訪談對象一覽表 12 表 4 電動機車最近一年銷售前8大車款 14 表 5 第一階段:動機階段比較 15 表 6 企業運用寫手費用占比 16 表 7 第二階段:執行過程階段比較 18 表 8 第三階段:成效衡量階段 26

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    網路文獻
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    MBA智庫百科【寡占市場】,取自:http://wiki.mbalib.com/zh-tw/%E5%AF%A1%E5%8D%A0%E5%B8%82%E5%9C%BA,檢索日期:2018/03/28。
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