隨著資訊科技的蓬勃發展，資訊科技大大提升企業運作效率，但組織內部依舊有許多待解決的問題，像是每個人對於資訊掌握度不同，造成人與人之間資訊不對稱性進而無法協同合作，系統也由於組織需求日益增多與獨立運作性，讓組織人員越來越難以操作控制，這些問題已成為組織的內部邊界，如何突破邊界使資訊能完全流通讓企業在長期經營下能保持競爭力是當今重要的議題之一。
　　所幸近年來社群媒體的出現，提供建立網絡與存取內容的能力，使人與人和人與系統間能拉近距離並讓資訊存取更便利改善部分的問題，企業在內部的運用上根據本研究的文獻回顧發現過去學者多探討導入社群媒體的途徑，但不足的是作業依舊得回到既有的資訊系統上。因此本研究以質性研究為研究方法，透過個案研究作為研究思路探討企業如何透過資訊科技能力作為通透基礎來實踐企業社群媒體，並藉由企業社群媒體能力驅動強化資訊科技能力產生之特性使企業突破內部各項邊界，最後達成資訊通透。
　　本研究探討個案對象－長春石化之企業社群媒體iSender，將其發展企業社群媒體以達成資訊通透分為需突破組織內人際、操作與資訊三個邊界，分別以資訊科技能力觀點觀察組織如何透過基礎建設與積極態度建立通透基礎來實踐企業社群媒體，並以企業社群媒體能提供建立網絡與存取內容的能力對組織的影響來驅動強化既有的資訊科技能力，最後透過其所形成的互操作性、情境化、資訊敏捷性三個特性來使組織突破各項邊界，歸納出一套「發展企業社群媒體以達成資訊通透之架構」供其他企業作為參考依據。

　　With the growing development of information technology, the operation in enterprise has become more efficiency. But there are still some problems to be solved within the organization, such as differences in the information mastered among people that will lead to asymmetric information in projects collaboration. Also, because of the increasing demand and independance of systems, they are more difficult to be controled. These problems have become the internal boundaries of the organization. Therefore, how organization to achieve information fluidity by breaking boundaries has become one of the important issues that can maintain the long-term business competition.
　　Fortunately, the emergence of social media provides the ability to establish networks and access content so that people and people to system can be closer and access information more conveniently. But they still need to use the existing information systems when working. Therefore, this study uses qualitative research as a research method, through case study to explore how the enterprise use IT capabilities as a basis for the practice of social media. And by social media to enable it, there will be some characteristics that can make organization achieve information fluidity.
　　This study explores the case object – iSender, social media of CCP company divided into the need to break through three boundaries including human, operational and information. The two aspects of the IT capability (Infrastructure, Proactive Stance) to explore how the organization can use IT to be the basis for social media. And the two aspects of the enterprise social media capability (Establish networks, Access Content) that make organization better to explore how it can enable IT capability. Eventually, throgh the three enabled characteristics including interoperability, contextualization and information agility to break internal boundaries of organization and organize a set of “ architecture of how organization to development ESM to achieve information fluidity” for other enterprise as a reference.

中文部分
1. 秦夢群 (民86)，教育行政－理論部份，台北：五南。
2. 謝秀芳 (2002). 質性研究. 雲科大體育, (5), 45-53.

英文部分
1. Arrow, K. E. (1974). The limits of organization.
2. Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS quarterly, 169-196.
3. Brynjolfsson, E., & Hitt, L. M. (2000). Beyond computation: Information technology, organizational transformation and business performance. The Journal of Economic Perspectives, 14(4), 23-48.
4. Brzozowski, M. J. (2009, May). WaterCooler: exploring an organization through enterprise social media. In Proceedings of the ACM 2009 international conference on Supporting group work (pp. 219-228). ACM.
5. Camill, P., & Clark, J. S. (2000). Long-term perspectives on lagged ecosystem responses to climate change: permafrost in boreal peatlands and the grassland/woodland boundary. Ecosystems, 3(6), 534-544.
6. Chen, D., & Vernadat, F. B. (2003). Enterprise interoperability: A standardisation view. In Enterprise Inter-and Intra-Organizational Integration (pp. 273-282). Springer US.
7. Chen, D., Doumeingts, G., & Vernadat, F. (2008). Architectures for enterprise integration and interoperability: Past, present and future. Computers in industry, 59(7), 647-659.
8. Corbin, J., & Strauss, A. (1990). Grounded theory research: Procedures, canons and evaluative criteria. Zeitschrift für Soziologie, 19(6), 418-427.
9. Dollinger, M. J. (1984). Environmental boundary spanning and information processing effects on organizational performance. Academy of Management Journal, 27(2), 351-368.
10. Epstein, C. F. (1989). Workplace boundaries: Conceptions and creations. Social Research, 571-590.
11. Gerner, M., Sarafraz, F., Bergman, C. M., & Nenadic, G. (2012). BioContext: an integrated text mining system for large-scale extraction and contextualization of biomolecular events. Bioinformatics, 28(16), 2154-2161.
12. Hedrick, T. E., Bickman, L., & Rog, D. J. (1993). Applied research design: A practical guide (Vol. 32). Sage Publications.
13. Huang, P. Y., Pan, S. L., & Ouyang, T. H. (2014). Developing information processing capability for operational agility: implications from a Chinese manufacturer. European Journal of Information Systems, 23(4), 462-480.
14. Jiang, G., Cybenko, G., & Hendler, J. A. (2006). Semantic interoperability and information fluidity. International Journal of Cooperative Information Systems, 15(01), 1-21.
15. Kane, G. C. (2015). Enterprise Social Media: Current Capabilities and Future Possibilities. MIS Quarterly Executive, 14(1).
16. Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer‐Mediated Communication, 19(1), 1-19.
17. Li, Y. H. (2014). The Study of Knowledge Management Logic and Structure-A case study of Sanlih E-Television Inc.
18. Lu, Ying, and K.(Ram) Ramamurthy. "Understanding the link between information technology capability and organizational agility: An empirical examination." Mis Quarterly (2011): 931-954.
19. Majchrzak, A., Malhotra, A., & John, R. (2005). Perceived individual collaboration know-how development through information technology–enabled contextualization: Evidence from distributed teams. Information systems research, 16(1), 9-27.
20. O'Leary, D. E. (2016). KPMG Knowledge Management and the Next Phase: Using Enterprise Social Media. Journal of Emerging Technologies in Accounting, 13(2), 215-230.
21. Overby, E., Bharadwaj, A., & Sambamurthy, V. (2006). Enterprise agility and the enabling role of information technology. European Journal of Information Systems, 15(2), 120-131.
22. Piskorski, M. J. (2011). Social strategies that work. Harvard Business Review, 89(11), 116-122.
23. Ross, J. W., Beath, C. M., & Goodhue, D. L. (1996). Develop long-term competitiveness through IT assets. Sloan management review, 38(1), 31.
24. Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative science quarterly, 224-253.
25. Sambamurthy, V., Bharadwaj, A., & Grover, V. (2003). Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms. MIS quarterly, 237-263.
26. Scholes, R., Phelan, J., & Kellogg, R. L. (2006). The nature of narrative: Revised and expanded. OUP USA.
27. Schreyögg, G., & Sydow, J. (2010). CROSSROADS—Organizing for fluidity? Dilemmas of new organizational forms. Organization Science, 21(6), 1251-1262.
28. Tim, Y., Pan, S. L., Ractham, P., & Kaewkitipong, L. (2017). Digitally enabled disaster response: the emergence of social media as boundary objects in a flooding disaster. Information Systems Journal, 27(2), 197-232.
29. Treem, J. W., & Leonardi, P. M. (2013). Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Annals of the International Communication Association, 36(1), 143-189.
30. Tsagkani, C. (2005, February). Inter-organizational collaboration on the process layer. In Proceedings of the IFIP/ACM SIGAPP INTEROP-ESA conference (pp. 23-25).
31. Walker, R. (1985). An introduction to applied qualitative research. Applied qualitative research, 3-26.
32. Weill, P., Subramani, M., & Broadbent, M. (2002). Building IT infrastructure for strategic agility. MIT Sloan Management Review, 44(1), 57.
33. Williamson, O. E. (1975). Markets and hierarchies: analysis and antitrust implications: a study in the economics of internal organization.
34. Wu, Y. L., & Wang, X. (2009, May). A Knowledge Management Solution Based on Enterprise Information Portal. In Intelligent Systems and Applications, 2009. ISA 2009. International Workshop on (pp. 1-4). IEEE.
35. Yang, X. Y., & Jiang, Q. (2013). Eliminating the Information Isolated Island of EG System-A Case Study of CIQ. In Applied Mechanics and Materials (Vol. 263, pp. 2708-2711). Trans Tech Publications.
36. Yin, R. (1994). Case study research: Design and methods . Beverly Hills.
37. Yin, R. K. (2009). Case study research: Design and Methods. SAGE publications. Thousand oaks.

網站部分
1. 長春石化官方網站：http://www.ccp.com.tw/
2. 今週刊：http://www.businesstoday.com.tw/
3. iThome：http://www.ithome.com.tw/
4. CIO IT經理人：http://www.cio.com.tw/

書目部分
1. 林顯東（2015）。《長春石化社群力APP之創新與應用》。台灣：宏典文化
2. 林顯東（2013）。《長春石化先導型ERP：抓住台灣的資訊競爭力》。台灣：宏典文化
3. 林顯東（2009）。《數位物流革命~長春石化集團的e化、M化、U化》。台灣：宏典文化