簡易檢索 / 詳目顯示

研究生: 王重翰
Chung-Han Wang
論文名稱: 大學社會責任的績效指標
Performance Indicators of the University Social Responsibility
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員: 鄭仁偉
Jen-Wei Cheng
呂志豪
Shih-Hao Lu
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2022
畢業學年度: 110
語文別: 中文
論文頁數: 111
中文關鍵詞: 大學社會責任績效指標利害關係人理論IPO績效控制模式
外文關鍵詞: University Social Responsibility, Performance Indicators, Stakeholder Theory, IPO Performance Control Model
相關次數: 點閱:180下載:3
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 聯合國永續發展目標與大學社會責任近年的興起,為各大學帶來重大影響,世界各國的大學排名機構也開始對此進行排名,衡量大學永續發展目標與大學社會責任的成效。在諸多衡量機構評比的績效指標中,大學如何快速找到應重視的群體以及執行重點為一課題,除了提升大學的大學社會責任成效,更能幫助大學在眾多競爭對手當中脫穎而出,贏得利害關係人的信任。
    本研究以利害關係人理論及IPO績效控制模式為基礎,探討現行的17項聯合國永續發展目標中,大學應重視的利害關係人,並了解大學社會責任的成效評估,最後用以檢視大學在大學社會責任中的執行成效。本研究以檔案研究法進行,蒐集泰晤士高等教育週刊、天下雜誌、遠見雜誌之大學社會責任績效衡量指標,並透過利害關係人的分類、績效衡量指標分類與統計來進行資料分析。
    此研究盤點現有全球與台灣著名衡量機構之大學社會責任衡量指標,使大學一目了然目前大學社會責任成效評估重點,幫助大學清楚了解應在哪些利害關係人的哪些議題、能夠執行何種作為,在現有衡量指標中提升大學社會責任成效, 並提供大學之高階管理團隊在發展大學社會責任上有效且具體之幫助。


    In recent years, the rise of the United Nations Sustainable Development Goals and University Social Responsibility has had a significant impact on universities. University ranking agencies around the world have also begun to rank and measure the effectiveness of University Sustainable Development Goals and University Social Responsibility. Among the many performance indicators used to measure universities, how to quickly identify groups that should be paid attention to and implement priorities is an important topic. In addition to improve the University's Social Responsibility performance, having good performance of University Social Responsibility can also help the university stand out from many competitors and win the stakeholders' trust.
    Based on the Stakeholder theory and the IPO performance control model, this research explores the stakeholders that universities should pay attention to in the current 17 United Nations Sustainable Development Goals, understands the effectiveness evaluation of University Social Responsibility, and examines the implementation performance of University Social Responsibility. This research is conducted by archival research method, collects University Social Responsibility performance measurement indicators from Times Higher Education, Commonwealth Magazine and Global Views Monthly, and it also analyzes data through stakeholder classification, performance measurement indicator classification and statistics.
    This research takes stock of the existing University Social Responsibility measurement indicators of famous global and Taiwanese measurement institutions, making universities clearly understand the current main point of university social responsibility performance evaluation, and helps universities know what issues and actions they can take on which stakeholders. Furthermore, this research improves the effectiveness of University Social Responsibility among existing metrics and provides the university's senior management team with effective and specific assistance in developing and implementing University Social Responsibility.

    摘要 I Abstract II 誌謝 III 表目錄 V 第壹章、緒論 1 第貳章、文獻探討 3 第一節、聯合國永續發展目標 3 第二節、當代社會責任 4 第三節、大學社會責任的成效評估 7 第四節、IPO績效控制模式 9 第五節、利害關係人理論 10 第參章、研究方法 16 第一節、檔案研究法選擇 16 第二節、資料蒐集 18 第三節、資料分析 19 第四節、研究流程 20 第肆章、討論 21 第一節、以高接近性利害關係人—學生為分類的大學社會責任衡量標準 21 第二節、以高接近性利害關係人—職員為分類的大學社會責任衡量標準 30 第三節、以高接近性利害關係人—教師為分類的大學社會責任衡量標準 35 第四節、以高接近性利害關係人—環境為分類的大學社會責任衡量標準 42 第五節、以國立臺灣科技大學為例 53 第伍章、研究結論、建議與限制 68 第一節、研究結論與貢獻 68 第二節、研究建議與管理意涵 72 第三節、研究限制 76 參考文獻 77 附錄 83

    Afsar, B., Al‐Ghazali, B. M., Rehman, Z. U., & Umrani, W. A. (2020). Retracted: The moderating effects of employee corporate social responsibility motive attributions (substantive and symbolic) between corporate social responsibility perceptions and voluntary pro‐environmental behavior. Corporate Social Responsibility and Environmental Management, 27(2), 769-785.
    Agle, B. R., Mitchell, R. K., & Sonnenfeld, J. A. (1999). Who matters to Ceos? An investigation of stakeholder attributes and salience, corpate performance, and Ceo values. Academy of management journal, 42(5), 507-525.
    Aguinis, H., & Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of management, 38(4), 932-968.
    Albert, S., & Whetten, D. A. (1985). Organizational identity. Research in organizational behavior.
    Barakat, S. R., Isabella, G., Boaventura, J. M. G., & Mazzon, J. A. (2016). The influence of corporate social responsibility on employee satisfaction. Management decision.
    Barroso-Castro, C., Villegas-Periñan, M. M., & Dominguez, M. (2017). Board members’ contribution to strategy: The mediating role of board internal processes. European research on management and business economics, 23(2), 82-89.
    Boulding, K. E. (1956). General systems theory—the skeleton of science. Management science, 2(3), 197-208.
    Brown, T. J., & Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. Journal of marketing, 61(1), 68-84.
    Buysse, K., & Verbeke, A. (2003). Proactive environmental strategies: A stakeholder management perspective. Strategic management journal, 24(5), 453-470.
    Carroll, A. B. (1979). A three-dimensional conceptual model of corporate performance. Academy of management review, 4(4), 497-505.
    Carroll, A. B. (2000). A commentary and an overview of key questions on corporate social performance measurement. Business & Society, 39(4), 466-478.
    Clarkson, M. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of management review, 20(1), 92-117.
    Cragg, W., & Greenbaum, A. (2002). Reasoning about responsibilities: Mining company managers on what stakeholders are owed. Journal of Business Ethics, 39(3), 319-335.
    Education, T. H. (2021). Impact Rankings 2021: methodology. Retrieved 03/16 from https://www.timeshighereducation.com/sites/default/files/breaking_news_files/the_impactrankings_methodology_2021_v1.3_final.pdf
    Eesley, C., & Lenox, M. J. (2006). Firm responses to secondary stakeholder action. Strategic management journal, 27(8), 765-781.
    Fineman, S., & Clarke, K. (1996). Green stakeholders: Industry interpretations and response. Journal of Management studies, 33(6), 715-730.
    Flick, U. (2017). The Sage handbook of qualitative data collection. Sage.
    Freeman, R. E. (2010). Strategic management: A stakeholder approach. Cambridge university press.
    Gelbmann, U. (2010). Establishing strategic CSR in SMEs: An Austrian CSR quality seal to substantiate the strategic CSR performance. Sustainable development, 18(2), 90-98.
    Gilliland, A., & McKemmish, S. (2004). Building an infrastructure for archival research. Archival science, 4(3), 149-197.
    Gomez, L. (2014). The importance of university social responsibility in Hispanic America: A responsible trend in developing countries. In Corporate social responsibility and sustainability: Emerging trends in developing economies. Emerald Group Publishing Limited.
    Haigh, N., & Griffiths, A. (2009). The natural environment as a primary stakeholder: the case of climate change. Business Strategy and the Environment, 18(6), 347-359.
    Hansen, B., Stiling, P., & Uy, W. F. (2021). Innovations and challenges in SDG integration and reporting in higher education: a case study from the University of South Florida. International Journal of Sustainability in Higher Education.
    Harjoto, M., Laksmana, I., & Lee, R. (2015). Board diversity and corporate social responsibility. Journal of Business Ethics, 132(4), 641-660.
    Henriques, I., & Sadorsky, P. (1999). The relationship between environmental commitment and managerial perceptions of stakeholder importance. Academy of management journal, 42(1), 87-99.
    Jawahar, I., & McLaughlin, G. L. (2001). Toward a descriptive stakeholder theory: An organizational life cycle approach. Academy of management review, 26(3), 397-414.
    Jimena, J. (2011). Universities: The new CSR frontier. In (Vol. 132, pp. 8-8): SOUTHAM BUSINESS COMMUNICATION INC 1450 DON MILLS RD, DON MILLS, ONTARIO M3B ….
    Jones, T. M., Felps, W., & Bigley, G. A. (2007). Ethical theory and stakeholder-related decisions: The role of stakeholder culture. Academy of management review, 32(1), 137-155.
    Kao, T. Y., Chen, J. C., Wu, J. T. B., & Yang, M. H. (2016). Poverty reduction through empowerment for sustainable development: A proactive strategy of corporate social responsibility. Corporate Social Responsibility and Environmental Management, 23(3), 140-149.
    Karima, R., Oshima, Y., & Yamamoto, K. Identification of subjects for Social Responsibility Education at Universities and the present activity of the University of Tokyo.
    Katz, D. (1978). Social psychology of organizations.
    Kleimann, B. (2019). (German) Universities as multiple hybrid organizations. Higher Education, 77(6), 1085-1102.
    Kotler, P., & Lee, N. (2008). Corporate social responsibility: Doing the most good for your company and your cause. John Wiley & Sons.
    Latif, K. F. (2018). The development and validation of stakeholder-based scale for measuring university social responsibility . Social Indicators Research, 140(2), 511-547.
    Leal Filho, W., Wu, Y.-C. J., Brandli, L. L., Avila, L. V., Azeiteiro, U. M., Caeiro, S., & Madruga, L. R. d. R. G. (2017). Identifying and overcoming obstacles to the implementation of sustainable development at universities. Journal of Integrative Environmental Sciences, 14(1), 93-108.
    Lee, T. W., Mitchell, T. R., & Sablynski, C. J. (1999). Qualitative research in organizational and vocational psychology, 1979–1999. Journal of vocational behavior, 55(2), 161-187.
    Luhmann, N. (2009). Soziologische Aufklärung 4: Beiträge zur funktionalen Differenzierung der Gesellschaft (Vol. 4). Springer-Verlag.
    Mathieu, J. E., Gilson, L. L., & Ruddy, T. M. (2006). Empowerment and team effectiveness: an empirical test of an integrated model. Journal of applied psychology, 91(1), 97.
    Mathieu, J. E., Heffner, T. S., Goodwin, G. F., Salas, E., & Cannon-Bowers, J. A. (2000). The influence of shared mental models on team process and performance. Journal of applied psychology, 85(2), 273.
    Mawonde, A., & Togo, M. (2019). Implementation of SDGs at the university of South Africa. International Journal of Sustainability in Higher Education.
    Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of management review, 22(4), 853-886.
    Moliner, M. A., Tirado, D. M., & Estrada-Guillén, M. (2019). CSR marketing outcomes and branch managers’ perceptions of CSR. International Journal of Bank Marketing.
    MuijenHeidi, H. S. (2004). Corporate social responsibility starts at university. Journal of Business Ethics, 53(1), 235-246.
    Plummer, K. (2001). Documents of life 2: An invitation to a critical humanism (Vol. 2). Sage.
    Ryan, L. V., & Schneider, M. (2003). Institutional investor power and heterogeneity: Implications for agency and stakeholder theories. Business & Society, 42(4), 398-429.
    Schons, L., & Steinmeier, M. (2016). Walk the talk? How symbolic and substantive CSR actions affect firm performance depending on stakeholder proximity. Corporate Social Responsibility and Environmental Management, 23(6), 358-372.
    Schulz, D., van der Woud, A., & Westhof, J. (2020). The International Journal of Management Education. International Journal of Management, 18, 100335.
    Schwartz, M. S. (2006). God as a managerial stakeholder? Journal of Business Ethics, 66(2), 291-306.
    Shaukat, A., Qiu, Y., & Trojanowski, G. (2016). Board attributes, corporate social responsibility strategy, and corporate environmental and social performance. Journal of Business Ethics, 135(3), 569-585.
    Starik, M. (1995). Should trees have managerial standing? Toward stakeholder status for non-human nature. Journal of Business Ethics, 14(3), 207-217.
    Swanson, R. A. (1996). In praise of the dependent variable. Human Resource Development Quarterly, 7(3), 203.
    Swanson, R. A. (2001). Human resource development and its underlying theory. Human Resource Development International, 4(3), 299-312.
    Tarabini, A. (2010). Education and poverty in the global development agenda: Emergence, evolution and consolidation. International Journal of Educational Development, 30(2), 204-212.
    Teece, D. J. (2018). Dynamic capabilities as (workable) management systems theory. Journal of Management & Organization, 24(3), 359-368.
    Tetřevová, L., & Sabolova, V. (2010). University stakeholder management and university social responsibility. WSEAS transactions on advances in engineering education, 7(7), 224-233.
    Ting, K.-H., Cheng, C.-T., & Ting, H.-Y. (2021). Introducing the problem/project based learning as a learning strategy in University Social Responsibility Program-A study of local revitalization of Coastal Area, Yong-An District of Kaohsiung City. Marine Policy, 131, 104546.
    Vasilescu, R., Barna, C., Epure, M., & Baicu, C. (2010). Developing university social responsibility: A model for the challenges of the new civil society. Procedia-Social and Behavioral Sciences, 2(2), 4177-4182.
    Ventresca, M. J., & Mohr, J. W. (2017). Archival research methods. The Blackwell companion to organizations, 805-828.
    Von Bertalanffy, L. (1950). An outline of general system theory. British Journal for the Philosophy of science.
    Wallenborn, M. (2009). Skills development for poverty reduction (SDPR): The case of Tajikistan. International Journal of Educational Development, 29(6), 550-557.
    Winn, M. I. (2001). Building stakeholder theory with a decision modeling methodology. Business & Society, 40(2), 133-166.
    Wright, P. M., & Snell, S. A. (1991). Toward an integrative view of strategic human resource management. Human resource management review, 1(3), 203-225.
    Yin, R. K. (2009). Case study research: Design and methods (Vol. 5). sage.
    大學社會責任推動中心. (2019). 教育部大學社會責任推動中心. Retrieved 05/05 from https://usr.moe.gov.tw/about-1
    中華民國大學法. (2019). 大學法. Retrieved 05/10 from https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=H0030001
    中華民國私立學校法. (2014). 私立學校法. Retrieved 05/10 from https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=h0020001
    行政院. (2019). 大學社會責任實踐(USR)計畫推動情形. Retrieved 05/08 from https://www.ey.gov.tw/Page/448DE008087A1971/c1cd8b0e-c129-4fa8-a887-7ee3d68c5e93
    國立臺灣科技大學. (2020). 2020國立臺灣科技大學社會責任報告書. https://po.ntust.edu.tw/var/file/59/1059/img/798483364.pdf
    教育部. (2022). 大專校院校務資訊公開平臺. Retrieved 05/23 from https://udb.moe.edu.tw/DetailReportList/%E6%A0%A1%E5%8B%99%E9%A1%9E/SirdAssistancesForStudentResource/Index
    教育部大學社會責任推動中心. (2021). 教育部第二期大學社會責任實踐計畫成果評核. Retrieved 05/08 from https://usr.moe.gov.tw/admin/upload/img/%E8%A8%88%E7%95%AB%E5%85%AC%E5%91%8A/9.10/110%E5%B9%B4%E5%BA%A6%E6%88%90%E6%9E%9C%E8%A9%95%E6%A0%B8%E7%B7%9A%E4%B8%8A%E8%AA%AA%E6%98%8E%E6%9C%83%E6%89%8B%E5%86%8A-%E5%85%AC%E5%91%8A%E7%89%88.pdf
    教育部高等教育司. (2020). 教育部推動大學社會責任實踐(USR)接軌聯合國永續發展指標,引導大專校院尋找自我定位永續經營. Retrieved 05/05 from https://depart.moe.edu.tw/ed2200/News_Content.aspx?n=90774906111B0527&s=3356E0637653D91C
    黃瑞琴. (2021). 質性教育研究方法. 心理.
    溫金豐. (2019). 組織理論與管理. 華泰.
    熊毅晰. (2021). 2021天下USR大學公民調查出爐!排名洗牌:關鍵字是永續?. Retrieved 03/16 from https://www.cw.com.tw/article/5114619
    遠見雜誌. (2022). 遠見USR大學社會責任獎. Retrieved 05/05 from https://csr.gvm.com.tw/2022/USR.html
    聯合國. (2015). The Sustainable Development Agenda. Retrieved 05/03 from https://www.un.org/sustainabledevelopment/development-agenda/
    聯合國全球盟約辦公室. (2012). A Practical Guide to the United Nations Global Compact for Higher Education Institutions: Implementing the Global Compact Principles and Communicating on Progress. UN Global Compact Office. Retrieved 05/03 from https://d306pr3pise04h.cloudfront.net/docs/issues_doc%2FPRME%2FPractical_Guide_HEI.pdf

    QR CODE