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研究生: 洪淑惠
Shu-huei Hong
論文名稱: 特殊學校智能障礙學生就業適應之研究
The issues of obtaining and maintaining jobs for intellectual disabled graduating students: a qualitative study
指導教授: 顧家華
Chia-Hua Ku
口試委員: 紀佳芬
none
邱滿艷
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業管理系
Department of Industrial Management
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 83
中文關鍵詞: 智能障礙者就業適應
外文關鍵詞: intellectual disabled students, job adaptation, occupational development
相關次數: 點閱:211下載:6
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  • 依據內政部統計處通報至99年6月底統計資料中得知在台灣有近十萬位智能障礙者,由於智能障礙者是異質性相當大的群體,以致有些學生在畢業後能穩定就業但是有些學生卻不能,針對此點進而訪談智能障礙者及相關支持人員以期對於智能障礙者的就業服務情況做更深入的了解。
    本研究可以分為智能障礙者與提供支持的雇主、家長、教師相關人員等兩大部分共有17位受訪者。採半結構式訪談方法,將訪談資料與相關文件加以整理分析並以明瞭字義做為編碼,將編碼做分類進而達到分析依據與研究目的。
    在智能障礙者部分發現工作者能力與職務媒合程度、個人特質與工作意願強度是會影響在就業歷程的適應情形,而進入職場工作者的體力、抗壓性、工作意願、人際相處、職務穩定度、交通能力都比校外實習學生佳。在支持人員部分發現家長採取積極就業支持、教師對於學生基本能力訓練的確實性、雇主管理方式與態度皆會影響智能障礙者的就業意願與就業適應,所以家長、教師與職場皆為穩定智能障礙者就業適應歷程維持力量。
    本結論為智能障礙者在進入職場適應期比一般人長、工作適應後即展現高忠誠度、工作動機是持續就業動力,家人支持可以減輕工作者進入職場初期的適應困難,教師、職場雇主及同事的支持為維持智能障礙者穩定就業的力量。
    根據本研究結論給與家長、學校、雇主及政府一些建議。建議如下:
    一、給家長的建議:給與子女正面的就業支持、教導正確工作態度。
    二、給學校的建議:培養學生健全的交通能力、加強工作適應與自我決策課程、依學生就業需求擬定職場實習具體做法並且與職場聯繫並提供協助管道。
    三、給雇主的建議:認識智障者身心特質並提供就業機會與職場支持。
    四、給政府機關的建議:加強宣導智能障礙者的特質與狀況與法令的宣導與實施、派遣足夠人力駐校協助開發職缺並且建立長期追蹤管理機制。


    The population of intellectual disabled people was about 100,000 in Taiwan according to a statistical report from the Ministry of the Interior Department in June 2010. The group of intellectual disabled people has very diverse characteristics. Some intellectual disabled students are able to earn and keep stable jobs after graduating from special training schools, but some of them are not. This study aimed to understand the factors that influence occupational development of intellectual disabled students, so we can provide better assistances for this group of people.
    This study applied qualitative method. There were seventeen participants, including intellectual disabled students, an employer, a parent, and three teachers teaching at a special training school. The data were collected via semi-structured interviews and were organized and analyzed by the content analyses method.
    We found that the intellectual disabled students who successfully earned and kept jobs after graduation had better physical condition, better stress coping capabilities, better personal skill, better mobile capability, more stable work attitude, and stronger working desire compared with intern students of the special training school. In addition, the factors that influence occupational development of intellectual disabled students are working desire, working capability, personal characteristics, and the level of P-J-fit. We also found that intellectual disabled students will have a stronger working desire and a better working environment adaptation if 1. Parents show enthusiastic supports, 2. Schools provide training that match the real working environment, and 3. Employers have positive attitude and appropriate management styles.
    Intellectual disabled students require a much longer period in order to adapt to the real work environment. The supports from surrounding personnel, such as parents, teachers, employers, and colleagues have a great impact on maintaining the working motivation and smoothing the transition periods.
    The following suggestions are summarized according the results of the study:
    For parents
    Provide a strong support on the occupational development of your children and guide them with a more positive work attitude.
    For teachers and training institutions
    Provide training on self-determination, job adaptation, and mobility. In addition, design internship programs that match the real working environment and provide assistance in building connection between students and jobs.
    For employers
    Understand the physical and mental characteristics of intellectual disabled students and offer employment opportunities and workplace support.
    For government agencies
    In addition to guide the society understanding the characteristics of intellectual disabled people and enforce related law and regulations, government agencies should also develop more job opportunities for intellectual disabled people and establish a long-term tracking system to understand the occupational development of them.

    目錄 中文摘要I 英文摘要II 謝誌IV 表目錄VIII 圖目錄VI 第一章緒論- 1 - 1.1研究背景與動機- 1 - 1.2研究目的- 4 - 1.3名詞解釋- 5 - 第二章 文獻探討- 6 - 2.1智能障礙者- 6 - 2.1.1就業階段-就業前- 6 - 2.1.2就業階段-剛進入職場- 7 - 2.1.3就業階段-穩定就業- 8 - 2.2相關支持人員- 10 - 2.2.1家長- 10 - 2.2.2職場雇主- 11 - 2.2.3教師- 14 - 2.2.4政府- 15 - 第三章 研究方法- 16 - 3.1研究方法- 16 - 3.2研究對象- 16 - 3.2.1智能障礙者- 18 - 3.2.2相關人員- 19 - 3.3資料蒐集與分析- 20 - 3.3.1編擬訪談稿- 20 - 3.3.2編碼- 21 - 3.4研究者的背景與角色- 23 - 3.4.1研究者的背景- 23 - 3.4.2研究者的角色- 23 - 第四章 研究結果- 24 - 4.1智能障礙者與相關人員訪談內容整理- 24 - 4.1.1智能障礙者- 24 - 4.1.2相關人員-雇主與家長訪談內容整理- 27 - 4.1.3智能障礙者與相關人員綜合訪談發現- 32 - 4.2教師訪談- 35 - 4.2.1智能障礙者不同就業階段與穩定工作者的比較- 36 - 4.3影響智能障礙者就業適應狀況- 39 - 4.4 智能障礙者就業現況總結- 42 - 4.4.1對於智能障礙者家庭與政府政策的對照- 43 - 4.4.2對於學校與政府政策的對照- 43 - 4.4.3對於職場與政府政策- 45 - 第五章 討論- 47 - 5.1就業前- 47 - 5.2剛踏入職場工作適應- 49 - 5.3穩定就業- 52 - 5.4離職或重新安置- 53 - 5.5生活照護- 54 - 第六章 結論與建議- 56 - 6.1研究結論- 56 - 6.1.1對於智能障礙者- 56 - 6.1.2對於智能障礙者的家庭- 56 - 6.1.3對於職場雇主及同事- 57 - 6.1.4對於教師- 57 - 6.2研究限制與建議- 59 - 6.2.1研究限制- 59 - 6.2.2建議- 59 - 參考文獻- 65 - 中文文獻- 65 - 英文文獻- 66 - 網路參考來源- 68 - 附錄- 69 - 附錄一:學生家長同意書- 69 - 附錄二: 國立台中特殊教育學校-教師訪談同意書- 70 - 附錄三: 職場訪談員工同意書- 71 - 附錄四:職場訪談雇主同意書- 72 - 附錄五:職場訪談成功就業員工同意書- 73 - 附錄六:職場訪談家長同意書- 74 - 附錄七:群體一:校外工作隊學生- 75 - 附錄八:群體二:高職部特教教師- 76 - 附錄八:群體二:高職部特教教師(續)- 77 - 附錄九:群體三:剛進入職場的智能障礙工作者與雇主- 78 - 附錄九:群體三:剛進入職場的智能障礙工作者與雇主(續)- 79 - 附錄十:群體四:穩定就業的智能障礙工作者與家長- 80 - 附錄十:群體四:穩定就業的智能障礙工作者與家長(續)- 81 - 附錄十一:受訪學校96至98學年度畢業學生進路狀況調查表- 82 - 附錄十二:訪談觀察記錄- 83 - 表目錄 表3- 1訪談對象相關基本資料- 17 - 表3- 2 資料分析編碼範例- 22 - 表4- 1智能障礙者訪談內容整理- 24 - 表4- 2相關支持人員訪談內容整理- 27 - 表4- 3 智能障礙者與相關支持人員- 32 - 表4- 4 教師訪談-不同就業階段與穩定工作者的比較- 36 - 表4- 5 教師訪談能增加智能障礙者成功就業的機會- 39 - 表4- 6 影響智能障礙者就業適應狀況- 42 - 圖目錄 圖6- 1 穩定就業者支持系統架構圖- 58 -

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    網路參考來源
    全國法規資料庫http://law.moj.gov.tw/
    教育部特殊教育通報網http://www.set.edu.tw/
    內政部統計處http://www.moi.gov.tw/stat/news_content.aspx?sn=5005&page=1
    國家圖書館http://www.ncl.edu.tw/mp.asp?mp=2
    行政院勞委會職業訓練局身心障礙者就業開門http://opendoor.evta.gov.tw/

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