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研究生: 周柏祿
Ba Loc Chau
論文名稱: The Effect of Perceived Competitive Price, Product Quality and Trust on Perceived Value and Customer Repurchase Intension: Empirical Study on Shopee in Taiwan and Vietnam
The Effect of Perceived Competitive Price, Product Quality and Trust on Perceived Value and Customer Repurchase Intension: Empirical Study on Shopee in Taiwan and Vietnam
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 曾盛恕
Seng-Su Tsang
呂志豪
Shih-Hao Lu
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2020
畢業學年度: 108
語文別: 英文
論文頁數: 46
中文關鍵詞: C2Cperceived competitive priceperceived qualityperceived trustperceived valuerepurchase intention
外文關鍵詞: C2C, perceived competitive price, perceived quality, perceived trust, perceived value, repurchase intention
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In recent years, the rapid expansion of Internet has made huge changes in e-commerce, which is an essential progress to line with the new trend. In the mainstream economy, the C2C e-commerce becomes flooded with high levels of efficiency and competitiveness. Nevertheless, more and more Vietnamese people could access Internet via the smart phone and other devices. In addition, many e-commerce companies have succeeded in market penetration. Meanwhile, Taiwan is developed country which had early access to e-commerce. The objectives of this study is to show the significant factors affecting the customer's repurchase intention and find out what the causes behind it.
The research data is collected from 344 respondents including 167 Vietnamese and 177 Taiwanese who used to make transaction on Shopee before. The SPSS version 22 and AMOS version 23 were used to analyze data with structural equation modeling (SEM).
The findings show that the important role of trust in e-commerce, especially in C2C platform. The perceived competitive price positively impacts on the perceived quality, perceived trust and perceived value. The pereceived trust is strongly impacted by the perceived quality of products and perceived competitive price as well, which in turn affect the perceived value and repurchase intention of customers. The results, in addition, present that there is no significant relation between price and quality, trust and perceived value in Taiwan respondents. This research has constributed the empirical evidence of onine shopping in both Taiwan and Vietnam.


In recent years, the rapid expansion of Internet has made huge changes in e-commerce, which is an essential progress to line with the new trend. In the mainstream economy, the C2C e-commerce becomes flooded with high levels of efficiency and competitiveness. Nevertheless, more and more Vietnamese people could access Internet via the smart phone and other devices. In addition, many e-commerce companies have succeeded in market penetration. Meanwhile, Taiwan is developed country which had early access to e-commerce. The objectives of this study is to show the significant factors affecting the customer's repurchase intention and find out what the causes behind it.
The research data is collected from 344 respondents including 167 Vietnamese and 177 Taiwanese who used to make transaction on Shopee before. The SPSS version 22 and AMOS version 23 were used to analyze data with structural equation modeling (SEM).
The findings show that the important role of trust in e-commerce, especially in C2C platform. The perceived competitive price positively impacts on the perceived quality, perceived trust and perceived value. The pereceived trust is strongly impacted by the perceived quality of products and perceived competitive price as well, which in turn affect the perceived value and repurchase intention of customers. The results, in addition, present that there is no significant relation between price and quality, trust and perceived value in Taiwan respondents. This research has constributed the empirical evidence of onine shopping in both Taiwan and Vietnam.

Abstract i Acknowledment ii Table of Content iii List of Table v List of Figures vi Chapter I: Introduction 1 1.1 Research Background and Motive 1 1.2 Research Objectives 2 1.3 Research Procedure 3 Chapter II: Literature Review 5 2.1 Perceived Competitive Price 5 2.2 Perceived Trust 5 2.3 Perceived Quality 6 2.4 Perceived Value 6 2.5 Repurchase Intention 7 Chapter III: Research Model and Hypotheses 8 3.1 Research Model 8 3.2 Perceived Competitive Price and Trust 8 3.3 Perceived Competitive Price and Perceived Quality 9 3.4 Perceived Competitive Price and Perceived Value 9 3.5 Perceived Quality and Perceived Trust 10 3.6 Perceived Quality and Perceived Value 10 3.7 Perceived Trust and Perceived Value 11 3.8 Perceived Trust and Repurchase Intention 12 3.9 Perceived Value and Repurchase Intention 12 Chapter IV: Research Methodology 14 4.1 Measurement Development 14 4.2 Sample and Data Collection 15 Chapter V: Data Analysis and Results 17 5.1 Demographic Data 17 5.2 Validity and Reliability 19 5.2.1 Reliability 19 5.2.2 Construct Validity 20 5.3 Results of Hypotheses Testing 23 Chapter VI: Discussion and Implication 27 6.1 Results Discussion 27 6.2 Implication 28 6.3 Limitation and Suggestion for Future Research 30 Reference 31

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