超高層大樓的興起已改變了世界城市的樣貌，樓蓋的愈高，可容納的人就愈多，如何確保大樓安全，同時又能快速有效的控管人員進出，已是諸多超高層大樓所面臨的課題與挑戰。本論文以個案研究形式，探討訪客管理系統在超高層建築的發展歷程，以及其在日常營運上所面臨的相關問題。藉由個案公司的實際案例，來分析訪客管理上的實務營運機制，包含設施營運管理方面與系統效能提昇方面。同時，透過不同的訪談方式來解釋個案公司的實際情境，亦以服務藍圖來探討設施設備，在效能提昇作業上所帶來的整體效益。本研究發現傳統訪客管理系統已不敷時代所需，後資訊工業智能技術的發展，實踐了超高層智慧建築人流管理的概念。在訪客管理、門禁監控及電梯控制的整合應用上也愈來愈密切，而高度的整合將帶給顧客及企業主，更方便、安全、順暢的服務體驗及營運綜效。

The rise of the super tall building has changed the appearance of the world's cities, the higher the floor, the more people can accommodate. How to ensure the safety of the building along with fast and effective control of personnel access has became the subject and challenge for many super tall buildings. This thesis explores the development process of visitor management system in super tall building and its related problems in daily operation in the form of case study. Through the case study, the thesis analyzes the practical operation mechanism of the visitor management, including the operation management of the facility and the improvement of the system performance. It uses different interviews to explain the actual situation of the case company, and also uses service blueprint to explore the overall benefits brought by performance improvement operations. This study found that the traditional visitor management system is not enough for the times. The development of post Industrial Intelligence information technology has put people flow management concept into practice for the super tall buildings. The implementation of visitor management, access control and elevator control has become closely integrated, and a high degree of integration will bring customers and business owners, more convenient, safe and smooth service experience and operational efficiency.

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