Facility management is a daily basic service required by organizations such
as company, university, government office, and etc. Its basic functions such as
janitorial service, facility maintenance, and engineering service are daily tasks
which have to be done properly in order to keep the function of facility run well. In
traditional system, facility management center assigns some staff to do routine
check. Although routine check works well, it costs more resources including people,
time and money. This study aims to improve this traditional facility management
system by developing a crowdsourcing reporting system for facility management.
In the proposed system, all registered people in the organization is turned into
reporter agents. The proposed system develops a mobile application which allow
the user to make a report easily and fast. The report is then directly send to the
facility management center who can monitor all problems through a web-based
platform. At the same time, the system can automatically assign the reported issue
to a certain service personal so then immediate action can be taken. For a better
information, this system utilizes QR code, beacons, and GPS to inform exact
location of the problem. Thus, the service personal can find the problem easier and
faster. The proposed crowdsourcing reporting system is applied and tested in a
facility management center of a university in Taiwan. After developing, the system
is tested on five cases with different locations and different problems. The
experiment results show that the proposed system can help the reporter to make a
report easier and faster than the existing reporting system. On the other side, the
facility management system and service personal can get the report and take an
action immediately.

Facility management is a daily basic service required by organizations such
as company, university, government office, and etc. Its basic functions such as
janitorial service, facility maintenance, and engineering service are daily tasks
which have to be done properly in order to keep the function of facility run well. In
traditional system, facility management center assigns some staff to do routine
check. Although routine check works well, it costs more resources including people,
time and money. This study aims to improve this traditional facility management
system by developing a crowdsourcing reporting system for facility management.
In the proposed system, all registered people in the organization is turned into
reporter agents. The proposed system develops a mobile application which allow
the user to make a report easily and fast. The report is then directly send to the
facility management center who can monitor all problems through a web-based
platform. At the same time, the system can automatically assign the reported issue
to a certain service personal so then immediate action can be taken. For a better
information, this system utilizes QR code, beacons, and GPS to inform exact
location of the problem. Thus, the service personal can find the problem easier and
faster. The proposed crowdsourcing reporting system is applied and tested in a
facility management center of a university in Taiwan. After developing, the system
is tested on five cases with different locations and different problems. The
experiment results show that the proposed system can help the reporter to make a
report easier and faster than the existing reporting system. On the other side, the
facility management system and service personal can get the report and take an
action immediately.

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