本文管理個案--深海科技股份有限公司，原是電子消費性產品業務的中小企業，為發展公司多元化之經營,故新增國內外汽車車廠之相關車用鏡頭模組產品之代工。經過一年多的研發設計與可靠性測試，且也經歷客戶的承認，終於可以出貨。出貨後到客戶的工廠組裝時，發現深海科技股份有限公司的產品有鏡頭掉落的問題，這存在的品質問題也會是所有系列產品的生產潛在問題，如果沒辦法將生產的潛在問題找到原因並解決，就表示現在在其他車用鏡頭模組的產品也都會有這個問題發生的機率性，因此研發處的張處長要求想辦法找到根本原因，且做有效管控工廠的品質並導入到所有機種。本論文包含個案內容和教師手冊兩部分，透過本論文，藉此培養領導者如何分析與解決問題，在日後碰到類似狀況時，能夠從個案中獲得啟發，可以觸類旁通，且增加思考的層面，如透過FMEA與DMAIC等工具，以確保決策的執行成效。

Case Study: Ocean Technology Co., Ltd, a small and medium enterprise for consumer electronic products. To extend the variety of businesses, a new product line of car camera module was introduced into its business scopes. After one year more on development and reliability verification, the client approved the shipment. An issue of loose lens was raised at client’s factory during the assembly. This quality issue might also happen to other series products. If this issue cannot be identified and resolved, there is a potential risk that other camera products might have loose lens. Thus, the R&D director Mr. Chang asked to identify the root cause of the issue and come up with a solution, which should be fully implemented to all models in productions. This thesis consists of two parts: a case study and a handbook. With this thesis, we will be able to understand and learn how to analyze and resolve issues. Moreover, we will be inspired and draw an inference from the case study when we are facing similar situations. Finally, the methodologies such as FMEA and DMAIC etc. can help us to ensure the effectiveness of any execution.

一、 網路部分
1. 流程圖
(https://zh.wikipedia.org/wiki/%E6%B5%81%E7%A8%8B%E5%9B%BE)
2. 管制圖
(https://zh.wikipedia.org/zh-tw/%E7%AE%A1%E5%88%B6%E5%9C%96)
3. 魚骨圖
(https://zh.wikipedia.org/zh-tw/%E7%9F%B3%E5%B7%9D%E5%9B%BE)
4. D.M.A.I.C.方法
(https://zh.wikipedia.org/zh-tw/%E5%85%AD%E6%A8%99%E6%BA%96%E5%B7%AE)

二、 英文部分
1. Douglas C. Montgomery (2009).“Statistical Quality Control“Vol. 6, N. L. Johnson and S. Kotz, (eds.) Wiley, New York.