雖然政府能夠對特定產品制定強制性的標準來保護消費者的權益，而這些強制性的標準亦可限制進口產品的數量以保護國內產業，但國內產業卻可能因於人力資源、原物料以及生產技術等因素而無法滿足政府所訂立的標準。其中，國內製造業可能因設備與機械等技術面向未做好充分準備而出現落差。雖然近幾年已有相關研究試圖探討如何評估及改善人力資源和技術水準在滿足產品標準的能力，但由於中小企業的技術水準仍然偏低，因此，在工業技術與產品標準的需求之間仍有鴻溝。
本研究旨在藉由使用品質機能展開（quality function deployment, QFD）方法開發一個針對（玩具產業）產品安全標準來評估產業之技術水準的方法，本研究擷取負責制定與實施標準的政府官員的意見和產業中負責製程與生產之從業人員的專家意見，做為QFD的關鍵投入，並使用多屬性決策分析工具中之分析層級程序法（analytic hierarchy process, AHP）與QFD模型進行整合來決定企業應優先考慮的行動，以提高其滿足產品安全標準的能力。本研究除了可以幫助管理者瞭解產品標準與技水準之間的連結，亦有助於減少政府官員和產業管理者之間的認知落差。

While a government can make a mandatory standard for goods to protect consumers and to limit the number of imported products to protect domestic industries, domestic industries may not be ready to meet the requirements of the standard. Several factors, including the human resources, raw materials, and the technology used, can be reasons why the product of a company is unable to meet the requirements of a standard. In particular, most of the firms of the domestic industries are not ready in terms of technology such as equipment and machinery. Although studies in designing measurements for evaluating the capability of human resources or the level of technoware with respect to the standards have been carried out in recent years, more studies are needed because the level of technology in most of the small and medium-sized enterprises is still not high enough to fulfill the requirements of the product standards.
This study aims to develop measurements for evaluating the level of readiness of technoware (in toys industries) with respect to the requirements of a product standard using the method of quality function deployment (QFD). In particular, opinions of experts from both governmental officers that are responsible for setting and implementing the standards and the practitioners from the industries who managing manufacturing processes were elicited as key inputs of the QFD, and analytic hierarchy process (AHP), a multi-attribute decision analysis tool, was integrated with the model of QFD to prioritize the actions that should be taken to improve the capability of the firms to fulfill the standard. Results of this study are expected to shed light on the linkage between the requirements of the standard and the readiness of technoware, and to help reducing the perception gaps of the government officers and the practitioners in the industries.

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