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研究生: 汪萌時
Meng-Shi Wang
論文名稱: 組織認同在公平感知與員工工作績效關聯性之中介機制
Organizational Identification as A Mediator of the Relationship Between Organizational Justice and Job Performance of Employees
指導教授: 林希偉
Shi-Woei Lin
口試委員: 陳威志
Wei-CHih Chen
石偉真
Wei-Chen Shih
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業管理系
Department of Industrial Management
論文出版年: 2023
畢業學年度: 112
語文別: 中文
論文頁數: 58
中文關鍵詞: 公平感知組織認同工作績效程序公平分配公平人際公平資訊公平
外文關鍵詞: organizational justice, organizational identification, job performance, procedural justice, distributive justice, interactional justice, informational justice
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過去文獻已驗證員工對公司的公平感知與組織認同和工作績效之間存在正向的關聯。然而,有關組織認同在員工對公司的公平感知與員工工作績效之間所扮演的中介機制,則較少有實證研究加以探討。本研究基於社會認同理論,以兩岸員工為研究對象,並以組織認同為中介變量,探究員工對公司的公平感知的四個構念(程序公平、分配公平、人際公平和資訊公平)如何透過組織認同而對工作績效產生影響。
本研究依據中介模型提出假設,並透過實證資料對這些假設進行檢驗。本研究發現員工對公司的公平感知的四個構念(程序公平、分配公平、人際公平和資訊公平)對組織認同和工作績效有顯著的正面影響,且組織認同顯著中介了公平感知與工作績效之間的關係。其中,組織認同完全中介程序公平、分配公平、和資訊公平與工作績效之間的關係,但組織認同僅部分中介人際公平與工作績效之間的關係,亦即人際雖然可以部分透過組織認同的中介作用而影響員工的工作績效,但人際公平與員工的工作績效之間的直接效果仍然存在。


Existing literature has empirically verified the positive association between employees’ perception of organizational justice, organizational identification, and job performance. However, empirical studies investigating the mediating role of organizational identification in the relationship between perceived organizational justice and job performance are limited. Based on the social identity theory, this study examines how four dimensions of perceived organizational justice of a company (i.e., procedural justice, distributive justice, interactional justice, and informational justice) influence job performance through the mediation of organizational identification.
The study proposes hypotheses based on the conceptual model and tests these hypotheses using empirical data. The findings show that the four dimensions of perceived organizational justice significantly and positively affect organizational identification and job performance, and organizational identification significantly mediates the relationship between perceived justice and job performance. In particular, organizational identification fully mediates the relationships between procedural justice, distributive justice, and informational justice and job performance. However, organizational identification only partially mediates the relationship between interactional justice and job performance. This suggests that while interactional justice can influence employees’ job performance through the mediation of organizational identification to some extent, a direct effect of interactional justice on job performance still exists.

目錄 摘要 i ABSTRACT ii 誌謝 iii 目錄 iv 表目錄 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 論文架構 2 第二章 文獻回顧 3 第一節 公平感知 3 (一)分配公平 3 (二)程序公平 3 (三)互動公平 4 (四)公平感知的四維架構 5 (五)公平感知的測量 5 第二節 組織認同 6 (一)組織認同的界定 6 (二)組織認同的測量 6 第三節 工作績效 7 (一)工作績效的界定 7 第四節 公平感知、組織認同和工作績效的相關研究 9 (一)公平感知對工作績效的相關研究 9 (二)組織公平感知、組織認同與工作績效的相關研究 10 第五節 現有研究中存在的問題 10 第三章 研究方法 11 第一節 理論架構與研究假設 11 (一)社會認同理論 11 (二)研究假設的提出 11 第二節 問卷設計 13 (一)員工對公司的公平感知 13 (二)員工對公司的認可 15 (三)員工的績效表現 15 (四)控制變項 16 第三節 問卷的前測與修正 17 (一)前測問卷的信度 17 (二)前測問卷的效度 21 (三)問卷的修正與發放 25 第四章 研究結果與分析 27 第一節 問卷正式調查與分析 27 (一)正式樣本的人口統計資訊 27 第二節 正式問卷信度分析 29 (一)員工對公司的公平感知 29 (二)員工對公司的認同 30 (三)員工的工作績效 31 第三節 正式問卷效度分析 32 (一)聚合效度分析 32 (二)區別效度 36 第四節 相關分析和共線性診斷 37 第五節 共同方法變異的初步檢驗與控制 39 第六節 假設檢驗 39 (一)程序公平 39 (二)分配公平 40 (三)人際公平 41 (四)資訊公平 42 第五章 研究結論 45 第一節 研究結論 45 第二節 理論貢獻與管理意涵 45 第三節 研究限制與未來研究建議 45 參考文獻 47 附錄一 社會期許量表之題項 53 附錄二 正式問卷 54

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