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研究生: 林晨歡
Chen-Huan Lin
論文名稱: 可選入或刪除的彈性套裝旅遊對旅客行程決策的影響:選項框架的應用
The Effect of Additive or Subtractive Flexible Package Tours on Tourists' Decision-Making: The Application of Option-Framing
指導教授: 葉明義
Ming-Yih Yeh
口試委員: 周碩彥
Shuo-Yan Chou
葉穎蓉
Ying-Jung Yeh
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 35
中文關鍵詞: 彈性套裝旅遊選項框架旅遊知識
外文關鍵詞: the flexible package tours, option-framing, tourism knowledge
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  • 過去研究利用不同研究方法找出在套裝旅遊中對消費者來說最為重視的項目行程,將這些重要因素加入套裝旅遊內以增加消費者的購買意願。但是,旅行社即便設計出一個最佳套裝旅遊亦未必能符合現今消費者需求的多樣化。本文將以三個實驗來驗證我們的假說。首先,相較於傳統的套裝旅遊,有彈性的套裝旅遊的確會促進人們的滿意度。接著我們會檢驗讓消費者執行兩種不同選擇任務的套裝旅遊時,其對最終保留行程項目數的差異。一種為允許旅客從完整型的套裝旅遊中刪去不喜歡的行程,另一種為消費者在擁有基本型套裝旅遊外,可從額外列的旅遊清單中選入喜歡的行程。研究結果顯示相較於基本型套裝旅遊,完整型套裝旅遊會讓旅客保留較多的行程項目數。最後就是區分出兩種知識程度的旅客面對兩種不同任務的彈性套裝旅遊時,對最終保留行程項目數的干擾效果。結果顯示知識低的旅客面對兩種任務的最終保留行程差異會大於知識高的旅客。
    本研究發現的結果,拓展了以往對套裝旅遊的傳統設計方式的研究,並且提供一些後續研究的建議和管理上的意涵。


    The previous studies used different ways to find out the most important trips item on which consumers would focus in the package tours, in order to enhance the consumers’ purchase intension. However, even though the travel agencies can design the best package tour, it still couldn’t meet the diversification of each consumer demand.
    In this study, the hypothesis is confirmed by three experiments. First, the satisfaction is higher when tourists are presented to flexible package tours compared to the rigid package tours (experiment 1). Furthermore, the differences of item of selected trips are discussed, as the flexible package tours are classified into two option-framing (experiment 2). The option-framing is two-way method: leaving out the undesirable items from full package tours or leaving in desirable items from basic package tours. We find that consumers will have more trip items in their final selection under the former than the latter. And this effect is stronger for consumers with more tourism knowledge than those with less tourism knowledge (experiment 3).
    The following research forms are provided through the results of this study, and some suggestions and the managerial implications are also offered for the future studies.

    中文摘要Ⅰ 英文摘要Ⅱ 誌謝Ⅲ 目錄Ⅳ 圖目錄Ⅶ 圖目錄 圖1 旅遊知識和選項框架的交互作用21 第一章 緒論1 第一節 研究動機與目的1 第二章 文獻探討4 第一節 彈性選擇的套裝旅遊4 第二節 正向與反向的決策制定任務5 第三節 參考點與損失趨避7 第四節 行動與不行動8 第五節 旅遊知識10 第六節 資訊處理方式11 第三章 實驗一13 第一節 研究架構和假說13 第二節 研究設計13 第三節 結果與分析14 第四節 結論15 第四章 實驗二16 第一節 研究架構和假說16 第二節 研究設計16 第三節 結果與分析17 第四節 結論18 第五章 實驗三19 第一節 研究架構和假說19 第二節 研究設計19 第三節 結果與分析20 第四節 結論.21 第六章 結論23 第一節 研究貢獻23 第二節 管理意涵24 第三節 研究限制26 第四節 未來展望27 參考文獻29

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