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研究生: 張淑敏
Shu-ming Chang
論文名稱: 組合產品資訊框架對價格比較性廣告效果之影響
The Influence of Information Framing on the Effects of Price-Comparison Advertising for Product Bundles
指導教授: 葉明義
Ming-yih Yeh
口試委員: 王有禮
Yue-li Wang
黃崇興
Chung-hsing Huang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 49
中文關鍵詞: 組合產品價格比較性廣告框架定錨效果
外文關鍵詞: Product Bundles, Price-Comparison Advertising, Framing, Anchoring Effects
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  • 組合產品在市場上的運用已經相當廣泛。行銷業者經常將數個產品搭配銷售並提供價格上的優惠,然而消費者對於組合產品內促銷資訊的呈現方式十分敏感。本研究將重點放在組合產品行銷技巧的探討上,例如廠商應該如何呈現組合產品的促銷資訊,才能提高消費者的評價與購買意願,或者是業者如何透過資訊框架來降低促銷品的價值減損效果。實證資料顯示,廠商的促銷以不同的屬性框架或折扣框架呈現時,確實會對消費者的評價與選擇造成影響。
    廠商可以選擇以正面或負面屬性框架來進行促銷。正面屬性框架指組合產品的優惠以消費者金錢節省的角度來描述。相反地,負面屬性框架則是透過折扣後消費者需要支付的金額多寡來呈現。研究結果建議廠商在進行組合產品促銷時,應採用正面屬性框架。促銷提高消費者在交易當時的評價,但長期而言,卻會造成促銷品的價值減損效果。研究發現,促銷資訊以正面屬性框架來描述,價值減損效果的幅度比負面屬性框架小。而此價值減損效果受到整個組合產品的折扣大小所干擾。
    消費者對於組合產品的交易價值與購買意願,受到廠商折扣產品的選擇所影響。本研究驗證當廠商採取不同折扣框架時,消費者的感受不同。如果廠商針對組合內較不具吸引的產品折扣,或者是對於整體組合產品提供優惠,消費者的評價與購買意願最高。相反的,若折扣的產品是較具吸引力者,或者是廠商對組合內的所有產品優惠,較不受消費者喜愛。文章最後,將依據研究結果提出實務與學術上的建議,以及未來在組合產品議題的研究發展方向。


    Bundling of products is very prevalent in the marketplace. Firms often sell their goods in bundles and offer a price discount. Consumers are very sensitive to the presentation of promotion information in bundle offers. This research concentrates on some tactical issues of bundling, such as how the promotion information of the bundle should be presented to consumers to improve evaluations and purchase intentions and decreases the value-devaluation effect. The results support the hypotheses that consumer’s evaluations and purchase intentions are influenced by both attribute framing and price discount framing.
    Firm may choose to present the price of a product bundle in positive (describe how much consumers can save) or negative framing (describe the dollars that consumers should pay). The findings suggest that a bundle of positive framing is evaluated more favorably and chosen more often than of negative faming. Although price promotion can enhance the transactional value of the purchase, it triggers value devaluation effects. Consumers respond less value devaluation effects when the discount is positively framed than negatively framed. These value-devaluation effects are moderated by the discounts of a product bundle.
    The impact of the price discount on the perceived transaction value and purchase intentions has been show to depend on which product is discount. In this article, the author reports on the experiment that examined the effects of such presentations on evaluations and choices as well as the underlying processing effects. The results suggest that the impact of a price discount on the evaluation and purchase intentions of the bundle will be greater when the discount is assigned to the less attractive product or the overall bundle. Finally, the author suggests directions for further research and implications for managers.

    目錄 第壹章 緒論 1 第一節 研究動機 1 第二節 研究目的 3 第貳章 文獻探討 7 第一節 組合產品 7 第二節 框架效果 9 第三節 屬性框架 15 第四節 定錨效果 18 第五節 組合產品折扣框架 20 第參章 研究方法 26 第一節 研究假說 26 一、 屬性框架之操作型定義 26 二、 折扣框架之操作型定義 26 三、 研究假說 27 第二節 前測設計與結果 27 第三節 實驗設計 29 一、 實驗流程 29 二、 實驗操弄 30 三、 應變數的衡量 30 第肆章 實證分析 32 第一節 操弄檢定 32 第二節 屬性框架效果 33 第三節 組合產品折扣框架效果 35 第伍章 結論與建議 38 第一節 研究結論 38 第二節 研究貢獻 39 第三節 未來研究發展方向 40 參考文獻 42 圖目錄 圖 貳 1 參考點相依點模式下組合產品價格折扣框架效果 22 圖 肆 1 折扣幅度對屬性框架在促銷品價值貶損效果之干擾 35 表目錄 表 貳 1 廠商透過組合產品策略進行消費者剩餘剝削之實例 8 表 參 1 折扣框架對組合產品吸引力影響之前測結果 28 表 參 2 價格比較性廣告在不同促銷資訊框架與折扣下之宣稱方式 30 表 肆 1 屬性框架與折扣幅度對價格比較性廣告之效果 33 表 肆 2 屬性框架與折扣幅度之二因子多變量分析結果 34 表 肆 3 組合產品折扣框架多變量分析結果 36 表 肆 4 組合產品折扣框架LSD多重比較結果 37

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