傳統「企業流程再造(BPR)」多以資訊科技為其觸動媒介，此可有效解決高複雜度流程的執行效能問題。然而，營建工程具有規模龐大、介面複雜、生命週期長、經驗回饋需求大等特性，此造成工程顧問機構所含企業流程除具高複雜度外，尚有低結構性與高知識需求性的特質，因而對「知識管理(KM)」需求大幅增加。本研究之目的在有效結合「企業流程再造」與「知識管理」二大企業管理所重視之研究主題，建構「知識管理導向企業流程再造模式」，以協助工程顧問機構，利用知識管理手段對高知識需求流程進行改善，並由流程再造過程回饋企業知識管理需求，藉由二者相輔相成的效果以提升產業競爭力。
本研究將「企業流程」與「知識管理」的內涵及其間的關係反映於流程再造模式之中，以達到BPR與KM整合之目的。本研究使用ARIS配合UML統一模式化語言進行流程塑模的工作；再以數學量化推演方式解析知識項目之相對重要性，以具體提昇KM單迴路學習的效果，並以KM雙迴路學習概念檢討流程問題，以填補流程服務的缺口；最後，在流程改善需求的基礎上檢討知識管理的實施內容，以有效輔助企業流程的執行。
本研究之成果，可為工程顧問機構實施流程再造與知識管理時，提供一個執行參考藍本，亦可作為實施企業整體規劃時之方法依據。本研究具體成果主要包括：(1)融合「企業流程再造」與「知識管理」之理論與方法，建構「知識管理導向企業流程再造模式」，可供企業對高知識需求流程進行再造，並取得相關知識管理配套措施；(2)首創以「知識、角色、作業、整合」四大觀點為基礎建構流程模型，再配合「作業/知識關係矩陣」、「知識管理配套措施」，可清楚表達企業流程的運作模式；(3)首創將知識管理單、雙迴路學習概念應用於企業流程分析工作，以確實了解流程相關知識的重要性與流程服務的缺失，作為流程設計的重要參考；(4)以「工程顧問機構工程成本估算流程」為例，實際操作本研究所提流程再造模式，以驗證其可用性，並提出該流程的再造建議，另亦可作為模式引用者的參考。

Traditionally, Information Technology (IT) invokes BPR, which improves performance for high complex business process. However, special characteristics of engineering consulting firm’s process are weakly structure and high complication because design of construction engineering is attributed to large size, complex interface, long life cycle and high experience.This study combines two major streams of business research which are Business Process Reengineering (BPR) and Knowledge Management (KM) and shows how they can complement each other.
This study emphasizes the premise that changing business processes amounts to manipulating the process knowledge. This research proceeds to model business process by modified Architecture of Integrated Information Systems (ARIS) tools and Unified Modeling Language (UML). Further, it develops a process analysis framework in BPR model based on single-loop learning and double-loop learning concepts from KM theory for improving knowledge-intensive processes in engineering consulting firm. Some procedures and methods are established in this model for analyzing process, redesigning process, and issuing knowledge management policy.
The achievements of this study can be used to aid the execution of BPR or KM in engineering consulting firm. The major contributions of this paper include: (1) construction of a KM-oriented BPR model, integrating the philosophies and methods of BPR and KM; (2) originally using knowledge, role, activity, and integration views to present a process model; (3) originally using single loop and double loop learnings of KM theory to analyze a business process; and (4) conducting a case study on “engineering cost estimating process” to prove the usability of the KM-oriented BPR model.

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