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研究生： 洪吉維
Ji-wei Hung
論文名稱： 從社會資本觀點探討跨組織知識整合機制 －以企業數位權限管理系統服務商為例
Exploring Cross Organizational Knowledge Integration Mechanisms from Social Capital Perspectieves - Lessons Learned from Three Enterprise-Digital Rights Management Vendors
指導教授： 周子銓
Tzu-Chuan Chou
口試委員: 洪大為
Ta-Wei Hung
查士朝
Shi-Cho Cha
學位類別： 碩士
Master
系所名稱： 管理學院 - 資訊管理系
Department of Information Management
論文出版年： 2008
畢業學年度： 96
語文別： 中文
論文頁數： 132
中文關鍵詞： 跨組織 、知識整合 、社會資本 、E-DRM 、資訊安全
外文關鍵詞： Cross-organization, Knowledge Integration, Social Capital, E-DRM, Information Security
相關次數： 點閱：257  下載：20 
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    • 知識整合是在企業專案執行時最重要的活動基礎之一，故相關的研究相當重視專案組織與溝通協調等機制，來探討組織之知識整合。但是，相關研究較忽略跨組織資訊科技相關專案知識整合的探討與研究。實務上企業運作包含了許多跨組織的專案，如供應鏈上下游的整合與委外IT建置專案活動等，均可視為誇組織專案管理的議題，因此針對跨組織資訊科技專案之知識整合方面的研究相當重要。
    本研究主要以社會資本理論三個構面(包含結構、認知與關係)為理論觀點，來探索跨組織資訊科技專案之社會資本相關的知識整合機制。特別是在資管理域，資安議題日益重要，是故本研究以企業數位權限管理系統(Enterprise- Digital Rights Management)建置專案為對象，透過多重個案研究方法與相關資料的彙整，彙整出企業於資安系統委外建置時，如何在跨組織專案中運用社會資本的概念集結各種不同的專業知識、企業知識，完成知識整合的過程，確保資安專案之建置效率與成效。
    本研究最後歸納出八個以社會資本觀點為基礎的知識整合機制，分別為起始通路、強化結構、互動聚焦、縮減落差、意涵通道、情境交流、關係基礎與目標同步，並發現其之間的相互關係、分類與順序，藉由研究的發現擴展知識整合於學術與實務上之觀點與專案執行效率。

    Knowledge Integration is the most important issue for planning and executing enterprise projects. Many previous studies have focused on the knowledge integration processes within organizations, and have neglected the knowledge integration process for cross-organizational projects. However, IT outsourcing projects are characterized as cross-organizational projects and the cooperation between companies needs to be taken into account.
    The main purpose of the study is to explore the relational perspeictve of cross organizational knowledge integration mechanisms in terms of Social Capital Theory (including the dimentions of Structure, Cognitive and Relation). Also, the information security outsourcing projects have been targeted as they are now of critical importance to firms. Drawing on three cases of Enterprise-Digital Rights Management (E-DRM) System implementation projects, this study aims to explore the processes and mechanisms of cross-organizatioal knowledge integration.
    Based on evidence from our analysis, this study proposes eight cross-organizatioal mechanisms including 「Initiation Route」、「Consolidate Structure」、「Interaction Focalization」、「Gap Curtailment」、「Meaning Tunnel」、「Situation Communication」、「Relative Foundation」 and 「Objective Synchronization」. The interrelationships between these mechanisms are also suggested.

    摘 要 I ABSTRACT II 誌 謝 III 目 錄 IV 表目錄 VI 圖目錄 VII 第一章 緒 論 1 1.1 研究背景與動機 1 1.2 研究問題與目的 2 1.3 研究範圍與流程 3 1.3.1 研究範圍 3 1.3.2 研究流程 4 1.4 研究架構 5 第二章 文獻探討 7 2.1 跨組織專案 7 2.2 知識整合（Knowledge Integration） 8 2.2.1 知識整合之定義 8 2.2.2 知識整合之因素與影響 10 2.2.3 知識整合之重要性與挑戰 11 2.3 社會資本（Social Capital） 12 2.3.1 社會資本之定義 12 2.3.2 社會資本的觀察構面 12 2.4 企業數位權限管理（Enterprise–Digital Rights Management） 19 2.4.1 數位權限管理定義 19 2.4.2 企業數位權限管理系統（E-DRM） 20 2.4.3 企業數位權限管理系統之資訊安全管理效益 24 第三章 研究架構與方法 27 3.1 研究架構 27 3.2 觀察重點 29 3.3 研究流程 31 3.4 研究策略 32 3.4.1 研究方法 32 3.4.2 資料蒐集方法 34 3.4.3 資料分析方法 35 3.5 研究對象的選擇與訪談 36 第四章 個案研究與分析 37 4.1 個案－TV科技 37 4.1.1 TV企業與系統 37 4.1.2 TV導入E-DRM個案分析 40 4.2 個案－BR科技 55 4.2.1 BR企業與系統 55 4.2.2 BG導入E-DRM個案分析 60 4.3 個案－EJ資訊公司 77 4.3.1 EJ企業與系統 77 4.3.2 EJ導入E-DRM個案分析 82 4.4 跨個案的比較與機制 99 第五章 研究結論與建議 109 5.1 結論與研究貢獻 110 5.2 研究限制與日後研究方向 114 參考文獻 117 附錄 個案受訪者資料暨訪談問項彙整 123

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